Aircall.io vs. CallHippo: Contact Center Software Solution Comparison 2025

Overview: Aircall.io and CallHippo as Contact Center Software Category solutions.

Aircall.io and CallHippo both serve the Contact Center Software space but cater to different needs. Aircall.io excels in supporting communication management and helps large enterprises with features like robust analytics and strong integration capabilities. CallHippo, on the other hand, shines with its focus on sales call management and a notable presence in research and IT sectors, appealing to businesses aiming to enhance customer relationships. Both products offer comprehensive support, but Aircall.io provides more extensive 24/7 support options.

Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

CallHippo: CallHippo offers a robust virtual phone system with features like call forwarding, analytics, and international numbers. These tools enhance business communication and improve efficiency.

Aircall.io and CallHippo: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Aircall.io enables helpdesk management, sales call oversight, and call recording, fitting into the communication workflows of enterprises. read more →

CallHippo supports sales call management, call recording, and analytics, focusing on sales and customer engagement processes. read more →

Business Goals

Aircall.io aids customer acquisition, sales increase, and relationship enhancement, aligning with growth and efficiency desires of businesses. read more →

CallHippo assists in acquiring clients and strengthening customer interactions, appealing to businesses seeking consistent communication. read more →

Core Features

Aircall.io stands out with custom reports, robust integrations, and data management, catering to analytical and security needs. read more →

CallHippo offers analytics, custom reports, and easy migration, providing essential support for efficient data handling. read more →

Vendor Support

Aircall.io offers extensive 24/7 support and phone availability, suiting enterprises needing reliable assistance. read more →

CallHippo includes 24/7 support and phone support, meeting user requirements for accessible aid. read more →

Segments and Industries

Aircall.io is preferred by large enterprises and financial, internet-based services, reflecting its versatility for substantial operations. read more →

CallHippo is utilized by research and IT services, focusing on industry-specific customer communications. read more →

Operational Alignment

Aircall.io is well-suited for large-scale operations, seamlessly integrating into complex workflows of big enterprises. read more →

CallHippo targets businesses looking for specific improvements in sales and customer engagement within dynamic markets. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Aircall.io and CallHippo

Why is Aircall.io and CallHippo the best choice for Helpdesk Management?

Aircallio and Callhippo are both cloud-based call center systems that support customer service and sales operations. Aircallio focuses on providing a robust VoIP system with features like call routing, conference calls, and call queuing, while Callhippo emphasizes easy setup and user-friendly interface, targeting businesses of all sizes. Both systems offer call recording features, but Aircallio may have more limited reporting options for larger call centers.

"...I could set up a call center in matter of minutes, and it is very easy to use!..." Peer review by Murali K., Business Development Manager, Information Technology and Services

"...User Friendly Awesome customer support Good call quality. ...." Peer review by James M., Marketing Manager, Information Technology and Services

What Are the key features of Aircall.io and CallHippo for Communication Management?

Aircallio and Callhippo both allow users to track calls and monitor performance. Aircallio offers features for tracking call volume, missed opportunities, and call time, while Callhippo allows users to monitor call representatives' performance through call recordings. However, Callhippo offers a feature for managing emails via a CRM, which Aircallio does not offer.

"...Answering calls, receiving voicemails, monitoring call volume, handle times, wait times and more...." Peer review by Rachel H, Director of Customer Service

"...However, CallHippo provides world-class reliable service and can set up your calling service center in a few minutes at the most affordable price in the market! Increased Control and Monitoring Virtual phone numbers are very helpful in letting managers control all communication channels in a productive way...." CLOUD-BASED VIRTUAL PHONE SYSTEMS A DYNAMIC BUSINESS NECESSITY!

What benefits does Aircall.io and CallHippo offer for Engagement Management?

Aircallio helps streamline sales engagement operations with features like individual extensions, follow-up lists, and call recordings, while Callhippo emphasizes team coordination and call management through features such as collaborative follow-up, toll-free numbers, and call recordings. Both tools offer follow-up features, but Aircallio provides a dedicated email reminder feature. Both tools' effectiveness is limited by the need for user initiative in following up with clients.

"...About Aircall Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations...." Peer review

"...CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level...." Peer review