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Aircall.io vs Intermedia Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Aircall.io vs. Intermedia Contact Center is based on a specific set of business needs and context. The comparison uses 4551 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Aircall.io and Intermedia Contact Center

Aircall.io, Intermedia Contact Center, Talkdesk, NICE CXone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Aircall.io covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Intermedia Contact Center focuses on Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Aircall.io

Focus area

Aircall.io is better than Intermedia Contact Center for

Software Failure Risk

  • low

logo Intermedia Contact Center

Focus area

Intermedia Contact Center is better than Aircall.io for

Software Failure Risk

  • low

About

Aircall | Cloud Call Center Software & Business Phone System

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Financials

SERIES B

NA

Business Need

Total Processes
(we found evidences for)

79

32

Total Goals
(we found evidences for)

15

7

Top Processes

Evidences indicate better relative satisfaction



sales call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list


engagement management

engaging and following up



workflow management


training & onboarding



conference call management


customer case management



business development


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics


competitive intelligence


sales document management

proposal & quote management

contract management


international marketing


generation of new leads




lifetime value management


conversion management


social media marketing


revenue cycle management


lead qualification

lead qualification: technographic


campaign management


compliance & governance


account management




content management


relationship management



touchpoint management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Scale best practices

  • Build brand awareness

  • Improve visibility

  • Grow market share

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve consistency

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more
  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting