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Aloware vs Exotel: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Aloware vs. Exotel is based on a specific set of business needs and context. The comparison uses 2550 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Aloware and Exotel

Aloware, Exotel, XCALLY, CloudTalk, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Aloware covers Sales Call Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Aloware

Focus area

Aloware is better than Exotel for

Software Failure Risk

  • low

logo Exotel

Focus area

Exotel is better than Aloware for

Software Failure Risk

  • low

About

aloware.com - Modern Contact Center

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

SEED

SERIES D

Business Need

Total Processes
(we found evidences for)

31

50

Total Goals
(we found evidences for)

5

11

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


contact list management


helpdesk management


workflow management





training & onboarding



social media management

social media analytics


sales document management

contract management



generation of new leads


customer case management


products & pricelist management


conversion management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction



conference call management


relationship management


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more
  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting