Overview: Aloware and Vocalcom as Contact Center Software Category solutions.

Aloware and Vocalcom show distinct strengths in the contact center software category. Aloware emphasizes sales-focused capabilities with features that support sales call management, making it suitable for large enterprises across consumer goods and telecommunications. Vocalcom stands out in engagement management and tracking communications, catering more to industries like oil & energy and IT services, with stronger support for enhancing customer relationships and digital presence. Both offer robust support but differ in core operational alignments.

Aloware: Aloware offers top-rated contact center software with unlimited calls and texts starting at $30/agent/month. It integrates with popular CRMs like HubSpot and Zoho, featuring a Power Dialer and automation tools.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Aloware and Vocalcom: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Aloware enables sales call management, including call recording and workflow management, fitting the needs of enterprises to streamline communication. read more →

Vocalcom emphasizes engagement through communication management and helpdesk functions, well-suited for following up on customer interactions. read more →

Business Goals

Aloware aims to acquire customers, improve ROI, and drive sales, aligning with enterprises' sales enhancement strategies. read more →

Vocalcom helps acquire and enhance customer relationships, with a focus on improving digital presence and scalability. read more →

Core Features

Aloware's standout features include AI-powered analytics and custom reports, aiding in data-driven decision-making and integration ease. read more →

Vocalcom provides extensive custom reports and AI analytics, promoting data import flexibility and security compliance. read more →

Vendor Support

Aloware offers 24/7 support, complemented by phone and chat options to cater to high-demand environments. read more →

Vocalcom prioritizes 24/7 support, also providing email and chat to manage extensive enterprise operations. read more →

Segments and Industries

Aloware is favored by large enterprise users, especially in consumer goods and telecommunications sectors. read more →

Vocalcom serves large enterprises and mid-market segments, with strong usage in oil & energy and IT services. read more →

Operational Alignment

Aloware integrates into enterprises needing robust call and communication management, focused on sales-driven operations. read more →

Vocalcom fits within environments requiring comprehensive engagement and communication management, supporting technical and service industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Phone Support

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Email Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Aloware and Vocalcom

What Are the key features of Aloware and Vocalcom for Engagement Management?

Aloware and Vocalcom both focus on managing customer engagement across multiple channels. Aloware emphasizes automated workflows and integrations with various platforms, such as Facebook Ads, Mailchimp, and Google Analytics. Vocalcom prioritizes integrating customer interactions from various channels into a single platform, especially within Salesforce. Both platforms aim to improve customer experience and drive sales through streamlined communication.

"...We can manage all our interactions in one dashboard for calls, text, and emails...." Peer review by Kevin R, Executive Director, Consumer Goods

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages with one click...." Peer review by Edouard Ibled, Sales & Marketing Manager, Gazprom Energy

What benefits does Aloware and Vocalcom offer for Communication Management?

Aloware and Vocalcom both offer communication management tools. Aloware focuses on call tracking, SMS messaging, and lead outreach automation. Vocalcom emphasizes managing multichannel interactions as a single conversation. Both systems provide features like call monitoring, recording, and email and text messaging.

"...Track publishers and ad campaigns, analyze call value and quality, and route to your best buyer...." Peer review from Aloware

"...The system is built to manage client interactions as one conversation, irrespective of whether they happen across multiple or a single channel...." Peer review from Featured Customers

How does Aloware and Vocalcom facilitate Contact List Management?

Aloware and Vocalcom both offer contact list management features. Aloware integrates with other platforms and logs all contact points, while Vocalcom focuses on providing a comprehensive, integrated solution that eliminates the need for multiple software programs. Aloware allows users to manage leads and contact them easily but lacks chronological order in the contact list, which users must manually arrange. Vocalcom, on the other hand, provides an omnichannel experience and integrates with Salesforce, offering features like predictive dialing and mobile web access.

"...Telephone with local presence, round robin dialing, back office for my reps, all the features I needed to contacting clients with onboard texting, CRM integrations and lead provider integrations at no additional costs!!. Anoosh is the BEST at fast response to my platform's changing needs and resolving issues...." Peer review by Annette Braswell B, Administrator/owner

"...The fact that it is native to Salesforce makes the functionality in Salesforce heads and shoulders above the others; predictive dialing, click-to-call, post-call automation, regional ID, call monitoring and recording, live dashboards, outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help organizations reach their customers through compliant contact strategies...." Peer review by Maxime Didier, Chief Executive Officer, B2S

What Are the key features of Aloware and Vocalcom for Helpdesk Management?

Aloware and Vocalcom are both call center software solutions. Aloware is a cloud-based solution with a focus on integrating with CRM and help desk applications. It offers phone and SMS communication features, with a focus on customer support. Vocalcom emphasizes operational efficiency and engaging customers through various channels including email, chat, and social media.

"...I would recommend Aloware to any company needing a call center solution...." Peer review by Kevin D, Owner

"...Their call center software has increased our leads, conversions and sales over 45%...." Peer review by Jennifer Virley, Vice President, Central Intake & Administration, Crawford & Company