Guiding you to choose between Aloware vs. XCALLY: 2024

Comparison Summary

Aloware: Aloware offers top-rated contact center software with unlimited calls and texts starting at $30/agent/month. It integrates with popular CRMs like HubSpot and Zoho, featuring a Power Dialer and automation tools.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Aloware and XCALLY: Customer Satisfaction Data

Most deployed common Use Cases for Aloware and XCALLY

What solutions does Aloware and XCALLY provide for Engagement Management?

Aloware and Xcally both provide platforms for managing customer engagement. Aloware emphasizes a multi-channel approach using phone, text, and email. Xcally also focuses on a multi-channel approach, adding web chat, fax, and social media to its offerings. Aloware uses its platform to automate communication and streamline workflows, while Xcally allows agents to manage interactions across multiple channels from a single desktop interface.

"...Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers...." Peer review

"...Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels...." Peer review

What makes Aloware and XCALLY ideal for Helpdesk Management?

Aloware and Xcally both manage inbound, outbound, and blended call centers. Aloware integrates with various CRM and help desk applications, such as Pipedrive, Slack, and Hubspot, while Xcally integrates with Zendesk. Aloware focuses on phone and text communication, while Xcally prioritizes maximizing agent talk time through predictive dialing and automations. A limitation of both tools is that they may require support from the company to be set up and run properly.

"...The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform. ...." Peer review by Ian B., Director of Marketing, Marketing and Advertising

"...is a must have for any customer service department of any business ranging from small to large scale Call Centers..." Peer review by Lincoln B., Network Administrator, Retail

What makes Aloware and XCALLY ideal for Contact List Management?

Aloware and Xcally both offer contact management features. Aloware allows users to manage contacts through a simple interface and logs all contact points, including call transcriptions. Xcally provides contact management, a predictive dialer, and an IVR designer, allowing for a more complex and customizable experience. However, Aloware's contact list does not maintain chronological order, while Xcally's contact manager is considered rigid and has limitations for large companies with multiple departments.

"...Telephone with local presence, round robin dialing, back office for my reps, all the features I needed to contacting clients with onboard texting, CRM integrations and lead provider integrations at no additional costs!!. Anoosh is the BEST at fast response to my platform's changing needs and resolving issues...." Peer review by Annette Braswell B, Administrator/owner

"...Integrate other databases and other CRM application like Zendesk to further enhance the Contact Center Experience...." Peer review by Lincoln B., Network Administrator, Retail