Comparison Summary
This comparison report of AnswerDash vs. Salesforce Community Cloud is based on a specific set of business needs and context. The comparison uses 1504 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing AnswerDash and Salesforce Community Cloud
AnswerDash, NABD, CRMdesk, etc., belong to a category of solutions that help Help Desk, whereas Salesforce Community Cloud, Khoros Communities, Discourse, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
AnswerDash covers Engagement Management with Website, Helpdesk Management with Mobile, Knowledge Management with Website, Customer Feedback Management, etc.
Salesforce Community Cloud focuses on Engagement Management with User Generated Content, Collaboration with Mobile, Knowledge Management with User Generated Content, Community Building with Mobile, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Community Cloud
Focus area
Salesforce Community Cloud is better than AnswerDash for
Software Failure Risk
About
Predict Customers questions based on page content and improve Customer Experience
Online Community Software - Salesforce.com
Age
2012
1999
Financials
SEED
IPO
Business Need
Total Processes
(we found evidences for)
22
50
Total Goals
(we found evidences for)
9
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Enter new markets internationally or locally
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Launch new products
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Improve digital and social presence
- See 6 more
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Acquire customers
-
Enhance customer relationships
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Improve internal communications
-
Improve stakeholder relations
-
Scale best practices
-
Build brand awareness
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Increase sales & revenue
-
Improve brand engagement
-
Improve efficiency
-
Enter new markets internationally or locally
-
Launch new products
- See 8 more
Top Channels
Channels Used
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mobile
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website
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blogs
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user generated content
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video
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e-mail
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phone calls
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mobile app
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chat
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offline
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on premises
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social media
-
display advertisement
-
Twitter
-
channel partners
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point of sale
- See 13 more
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mobile
-
website
-
blogs
-
user generated content
-
video
-
e-mail
-
phone calls
-
mobile app
-
chat
-
offline
-
on premises
-
social media
-
display advertisement
-
Twitter
-
channel partners
-
point of sale
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
