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Apptivo vs SAP Service Cloud: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Apptivo medium Failure Risk for SAP Service Cloud low
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Comparison Summary

This comparison report of Apptivo vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 3700 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Apptivo and SAP Service Cloud

Apptivo, Vtiger all-in-one CRM, Bullhorn ATS & CRM, etc., belong to a category of solutions that help CRM, whereas SAP Service Cloud belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Apptivo covers Helpdesk Management, Contact List Management with E-Mail, Sales Document Management with E-Mail, Engagement Management, etc.

SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.

"Very easy to work with and fantastic, quick response on-line customer service chat. " - Gary Best

"SAP technology is at the heart of our transformation into a truly connected, intelligent enterprise, which has empowered us to become oneof the world’s top intralogistics service providers. " - Stephan Riemensperger

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Apptivo

Focus area

Apptivo is better than SAP Service Cloud for

Software Failure Risk

  • medium

logo SAP Service Cloud

Focus area

Software Failure Risk

  • low

About

Cloud Business Management Software Suite

Service Cloud with experiences and resolutions across channels.

Age

1972

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

76

44

Total Goals
(we found evidences for)

6

2

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (131)

Read Reviews (6)

contact list management

Read Reviews (92)

Read Reviews (7)

creating contact list

Read Reviews (3)

Read Reviews (0)

contacts history

Read Reviews (2)

Read Reviews (2)

tracking contacts

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (78)

Read Reviews (9)

proposal & quote management

Read Reviews (45)

Read Reviews (6)

contract management

Read Reviews (18)

Read Reviews (1)

digital signature

Read Reviews (14)

Read Reviews (0)

engagement management

Read Reviews (57)

Read Reviews (28)

engaging and following up

Read Reviews (47)

Read Reviews (14)

workflow management

Read Reviews (51)

Read Reviews (0)

communication management

Read Reviews (50)

Read Reviews (2)

tracking & monitoring communications

Read Reviews (23)

Read Reviews (0)

sending & publishing communications

Read Reviews (16)

Read Reviews (2)

campaign management

Read Reviews (38)

Read Reviews (1)

campaign monitoring

Read Reviews (14)

Read Reviews (0)

campaign analytics

Read Reviews (8)

Read Reviews (0)

billing and invoice management

Read Reviews (32)

Read Reviews (1)

relationship management

Read Reviews (23)

Read Reviews (2)

generation of new leads

Read Reviews (21)

Read Reviews (3)

opportunity management

Read Reviews (19)

Read Reviews (0)

pipeline management

Read Reviews (16)

Read Reviews (0)

conversion management

Read Reviews (16)

Read Reviews (0)

products & pricelist management

Read Reviews (13)

Read Reviews (1)

sales call management

Read Reviews (11)

Read Reviews (0)

meeting management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (2)

customer case management

Read Reviews (6)

Read Reviews (6)

distribution management

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (5)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (1)

trade show marketing

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (3)

Read Reviews (6)

social media analytics

Read Reviews (2)

Read Reviews (6)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (1)

touchpoint management

Read Reviews (2)

Read Reviews (4)

channel management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (1)

Read Reviews (5)

segmentation and targeting

Read Reviews (1)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting