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Asset Infinity vs BMC Helix ITSM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Asset Infinity vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 2375 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Asset Infinity and BMC Helix ITSM

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Asset Infinity covers Helpdesk Management with Offline, Workflow Management with Offline, Knowledge Management with E-Mail, Communication Management with E-Mail, etc.

BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Asset Infinity

Focus area

Software Failure Risk

  • low

logo BMC Helix ITSM

Focus area

BMC Helix ITSM is better than Asset Infinity for

Software Failure Risk

  • low

About

Asset Infinity: Leading Fixed Asset Tracking, Asset ...

BMC Helix ITSM Capabilities - BMC Software

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

35

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


knowledge management


sales document management

contract management


social media management

social media analytics



products & pricelist management


training & onboarding




engagement management

engaging and following up



customer case management



measuring customer satisfaction


customer feedback management

measuring customer satisfaction





distribution management



contact list management


Top Goals

Goals Achieved

  • Scale best practices

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • See 3 more
  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more
  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting