BMC Helix ITSM Overview
BMC Helix ITSM delivers predictive IT service management for modern enterprises. Enhanced efficiency and proactive problem-solving are provided by BMC Software's solution.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using BMC Helix ITSM.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using BMC Helix ITSM.
BMC Helix ITSM Use-Cases and Business Priorities: Customer Satisfaction Data
BMC Helix ITSM works with different mediums / channels such as E-Mail. and Phone Calls.
BMC Helix ITSM's features include Ticketing, Recording, Dashboard, etc. and BMC Helix ITSM support capabilities include Email Support, Chat Support, Phone Support, etc. also BMC Helix ITSM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Help Desk tickets...." Peer review by Industry Analyst / Tech Writer
Peer review evidence (same sources as the product rating summary)
"...helpdesk system change management identity managemet PDM functionallity...." Peer review by Executive Sponsor
"...The ability to overlay OOTB workflow and be able to still reference the original functionality was a great improvement...." Peer review by Jeremy S, Business Analyst, Information Technology and Services
"...It gathers Incident, problem and knowledge management in one software and it doing it good...." Peer review by Verified Reviewer, Pharmaceuticals
BMC Helix ITSM, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for BMC Helix ITSM
Top Industries
- Information Technology and Services
- Telecommunications
- Education
Popular in
- Large Enterprise
- Enterprise
- Mid Market
BMC Helix ITSM is popular in Information Technology And Services, Telecommunications, and Education and is widely used by Large Enterprise, Enterprise, and Mid Market.
BMC Helix ITSM Customer wins, Customer success stories, Case studies
How does BMC Helix ITSM facilitate Helpdesk Management?
What benefits does BMC Helix ITSM offer for Workflow Management?
What benefits does BMC Helix ITSM offer for Knowledge Management?
What makes BMC Helix ITSM ideal for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well BMC Helix ITSM solved their Help Desk needs. Cuspera uses 1687 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
The Hershey Company - Consumer Goods - Very Large
Duke Energy - Utilities - Very Large
Large telecommunications company - Telecommunications - Very Large
ME Bank - Banking - Medium
Webinar: On Premise To SaaS Migration Made Simple - EMEA & US Session
Frequently Asked Questions(FAQ)
for BMC Helix ITSM
What is BMC Helix ITSM used for?
What are the top features of BMC Helix ITSM?
Who uses BMC Helix ITSM?
What are BMC Helix ITSM alternatives?
Where is BMC Helix ITSM located?
Peers used BMC Helix ITSM for helpdesk management and workflow management
BMC Helix ITSM Competitors
BMC Helix ITSM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (222) |
| Analytics | Read Reviews (32) |
BMC Helix ITSM Integrations
BMC Helix ITSM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for BMC Helix ITSM
Software Failure Risk Guidance
?for BMC Helix ITSM
Overall Risk Meter
Top Failure Risks for BMC Helix ITSM
BMC Software, Inc. News
BMC adds AI to Mainframe Tools to Close Skills Gap
BMC Software has launched AI-enhanced updates to its mainframe portfolio, addressing talent shortages and boosting automation. Key features include AI-driven development tools like zAdviser Enterprise Application Analysis and BMC AMI Assistant, which streamline workflows and enhance productivity. The updates also introduce BMC AMI Digital Certificate Management for automated security and Control-M Archive Service for hybrid cloud orchestration. These innovations position BMC as a leader in integrating AI with mainframe technology.
BMC Introduces AI-Powered Innovations for Mainframe Operations
BMC Software has launched AI-powered innovations for its mainframe platform, enhancing tools like BMC AMI zAdviser Enterprise and BMC AMI Assistant. These updates aim to bridge the mainframe skills gap by embedding AI into operational workflows, providing contextual insights, and automating tasks such as SSL/TLS certificate management. The Control-M platform also gains new archiving capabilities for compliance and auditing.
BMC Expands AI-Powered Mainframe Solutions
BMC Software has introduced new AI-driven features for its mainframe solutions, including the BMC AMI zAdviser Enterprise Application Analysis and BMC AMI Digital Certificate Management. These innovations aim to address the mainframe skills gap by embedding AI to enhance application performance insights and automate certificate management, ensuring operational resilience and compliance.
BMC Expands AI-Powered Mainframe Solutions
BMC Software has introduced new AI-powered mainframe solutions to address the skills gap as experienced professionals retire. Key innovations include the BMC AMI zAdviser Enterprise Application Analysis for productivity insights and the BMC AMI Digital Certificate Management solution for automated certificate management. These tools enhance application performance analysis and security, ensuring mainframe resilience in AI-driven enterprises.
BMC Software, Inc. Profile
Company Name
BMC Software, Inc.
Company Website
https://www.bmc.com/HQ Location
Houston, TX
Social
What Are the key features of BMC Helix ITSM for Social Media Analytics?