Giva Overview

Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Giva.

Other use cases:

  • Knowledge Management
  • Contract Management
  • Products & Pricelist Management
  • Social Media Analytics
  • Contact List Management
  • Competitive Intelligence
  • Engaging And Following Up
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Giva.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
See all business priorities See less business priorities

Giva Use-Cases and Business Priorities: Customer Satisfaction Data

Giva works with different mediums / channels such as Mobile, Phone Calls, and Mobile App,

Giva's features include Dashboard, Ticketing, Feedback Surveys, etc.

Reviews

"...There are many excellent triggers and workflows available in Giva to automate tasks...." Peer review by Joe, Medlink Computer Sciences, LLC

Giva, Helpspot, HaloITSM, DeskXpand, Issuetrak, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Giva

Top Industries

  • Hospital & Health Care
  • Legal Services
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Giva is popular in Hospital & Health Care, Legal Services, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Giva Use Cases

How efficiently Does Giva manage your Helpdesk Management?

Why is Giva the best choice for Customer Feedback Management?

How can Giva optimize your Workflow Management Workflow?

Why is Giva the best choice for Knowledge Management?

How can Giva enhance your Contract Management process?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Giva solved their Help Desk needs. Cuspera uses 819 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Giva case study

Schulte Roth & Zabel LLP
Legal Services
Legal Services
CASE STUDY Schulte Roth & Zabel LLP

Schulte Roth & Zabel LLP achieved a 60% higher ROI and 85% increased attorney satisfaction using Giva's help desk solution, maintaining a 4.9/5 satisfaction rating and 100% uptime.

Read More
Giva case study

Westway Group, Inc.
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Westway Group, Inc.

Westway Group achieved a 70% reduction in labor costs and 80% decrease in IT auditing costs using Giva's cloud IT change management software, enhancing IT infrastructure uptime and reporting.

Read More
Giva case study

Pronger Smith HealthCare
Hospital & Health Care
Hospital & Health Care
CASE STUDY Pronger Smith HealthCare

Pronger Smith HealthCare improved IT productivity by 60-70% and customer satisfaction by 65% using Giva's service management suite, achieving 100% application uptime.

Read More

Frequently Asked Questions(FAQ)

for Giva

What is Giva used for?

Giva is a Help Desk Software mainly used by its customers to Improve ROI and Acquire Customers by Helpdesk Management, Customer Feedback Management and Workflow Management .

What are the top features of Giva?

Dashboard, Ticketing and Feedback surveys are some of the top features of Giva.

Who uses Giva?

Giva is used by Hospital & Health Care, Legal Services and Retail among other industries.

What are Giva alternatives?

Helpspot, HaloITSM, DeskXpand and Issuetrak are popular alternatives for Giva.

Where is Giva located?

Giva is headquartered at 1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA.
lightning

Peers used Giva for helpdesk management and customer feedback management

Giva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Giva

Overall Risk Meter

Low Medium High

Top Failure Risks for Giva

Giva Profile

Company Name

Giva

Company Website

https://www.givainc.com/

HQ Location

1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA

Employees

NA

Social

Twitter

Financials

PRIVATE