Giva Overview
Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Giva.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Giva.
Giva Use-Cases and Business Priorities: Customer Satisfaction Data
Giva works with different mediums / channels such as Mobile. Phone Calls. and Mobile App.
Giva's features include Dashboard, Ticketing, Feedback Surveys, etc. and Giva support capabilities include Email Support, Chat Support, Phone Support, etc. also Giva analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Giva allowed us to shine a light on all of our workflows and identify areas where improvement was necessary...." Peer review by Shirley, Team CPR, Inc.
Giva, Helpspot, HaloITSM, DeskXpand, Issuetrak, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Giva
Top Industries
- Hospital & Health Care
- Legal Services
- Retail
Popular in
- Enterprise
- Mid Market
- Small Business
Giva is popular in Hospital & Health Care, Legal Services, and Retail and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on Giva Use Cases
What makes Giva ideal for Helpdesk Management?
What solutions does Giva provide for Customer Feedback Management?
What benefits does Giva offer for Workflow Management?
What Are the key features of Giva for Knowledge Management?
How does Giva facilitate Contract Management?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Giva solved their Help Desk needs. Cuspera uses 819 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Transportation/Trucking/Railroad
|
Transportation/Trucking/Railroad |
CASE STUDY Westway Group, Inc.Read More |
|
Legal Services
|
Legal Services |
CASE STUDY Schulte Roth & Zabel LLPRead More |
|
Hospital & Health Care
|
Hospital & Health Care |
CASE STUDY Pronger Smith HealthCareRead More |
Frequently Asked Questions(FAQ)
for Giva
What is Giva used for?
What are the top features of Giva?
Who uses Giva?
What are Giva alternatives?
Where is Giva located?
Peers used Giva for helpdesk management and customer feedback management
Giva Competitors
Giva Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (125) |
| Analytics | Read Reviews (12) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (125) |
| Analytics | Read Reviews (12) |
Software Failure Risk Guidance
?for Giva
Overall Risk Meter
Top Failure Risks for Giva
Giva Profile
Company Name
Giva
Company Website
https://www.givainc.com/HQ Location
1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA
Employees
NA
Social
Financials
PRIVATE
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