Giva Overview

Giva's cloud platform delivers a comprehensive suite of web-based solutions for help desk, customer service, and IT service management. Its intuitive design ensures rapid deployment within days and requires only an hour for training, making it highly accessible for businesses of all sizes. A standout feature is its AI-powered, HIPAA-compliant applications, which provide robust security and compliance, particularly beneficial for industries handling sensitive information. Giva's platform also encompasses IT change enablement, knowledge management, and IT asset management, offering a holistic approach to IT operations. This versatility allows organizations to streamline their service management processes while ensuring data safety and regulatory compliance, addressing key industry challenges.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Giva.

Other use cases:

  • Knowledge Management
  • Contract Management
  • Products & Pricelist Management
  • Social Media Analytics
  • Contact List Management
  • Competitive Intelligence
  • Engaging And Following Up
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Giva.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
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Giva Use-Cases and Business Priorities: Customer Satisfaction Data

Giva works with different mediums / channels such as Mobile. Phone Calls. and Mobile App.

Giva's features include Dashboard, Ticketing, Feedback Surveys, etc. and Giva support capabilities include Email Support, Chat Support, Phone Support, etc. also Giva analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Knowledge Base is a repository where we can store information that can be retrieved easily...." Peer review by Robin H., Help Desk Supervisor, Legal Services

Giva, NinjaOne (formerly NinjaRMM), Cayzu Help Desk, Qminder, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Popular Business Setting

for Giva

Top Industries

  • Hospital & Health Care
  • Legal Services
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Giva is popular in Hospital & Health Care, Legal Services, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Giva Use Cases

How does Giva address your Helpdesk Management Challenges?

How can Giva enhance your Customer Feedback Management process?

What benefits does Giva offer for Workflow Management?

How can Giva optimize your Knowledge Management Workflow?

How can Giva enhance your Contract Management process?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Giva solved their Help Desk needs. Cuspera uses 819 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Legal Services

CASE STUDY Epstein Becker & Green, P.C.

Giva HelpDesk and Giva AssetManager helped Epstein Becker & Green, P.C. manage their internal IT help desk. The law firm achieved a total cost of ownership less than one-third of other solutions they... considered. Deployment took just one week and did not impact their infrastructure. The solution provided easy-to-use, customizable reports and a centralized help desk for all domestic offices. Epstein Becker & Green, P.C. improved customer satisfaction with Giva's service management suite.

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Computer Software

CASE STUDY Dataram Corporation

Giva Service Management Suite replaced BMC TrackIt! at Dataram Corporation. Dataram needed a better way to support new products and provide a self-help portal for customers. Giva was deployed in the ...cloud and met all requirements. Dataram saw a 70% decrease in total cost of ownership and a 70% increase in customer service productivity. They also achieved a 50% increase in meeting service level agreements and a 40% boost in development department effectiveness.

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Legal Services

CASE STUDY Stroock & Stroock & Lavan

Giva HelpDesk replaced BMC FootPrints for Stroock & Stroock & Lavan. Stroock needed a web-native IT help desk to lower costs and improve support for all offices. Giva deployed firm-wide in one week a...nd trained staff in hours. Stroock now maintains a 4.7 out of 5.0 attorney satisfaction rating. The solution cut costs, improved reporting, and delivered 100% uptime. Stroock enjoys fast, customizable support and real-time insights.

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Retail

CASE STUDY Art.com

Giva HelpDesk helped Art.com track software quality issues and manage its IT help desk. Art.com needed a fast, easy-to-learn solution for its large team. Giva HelpDesk was set up in about a week. Emp...loyees learned it quickly with just one hour of training. The system delivered 100% uptime and a low total cost of ownership. Art.com uses Giva HelpDesk for bug tracking and IT support, and plans to expand its use.

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Information Technology and Services

CASE STUDY mindSHIFT Technologies

Giva CustomerService helped mindSHIFT Technologies manage customer service for Aspire Legal Services. They used Giva CustomerService and Giva KnowledgeManager to improve operations. The solution gave... them a powerful hosted platform, high service levels, and 100% uptime. mindSHIFT saw high ROI, reduced support costs, and lower total cost of ownership. The Giva On Demand Software option made it easy to use and reliable.

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Legal Services

CASE STUDY Stroock & Stroock & Lavan LLP

Giva Service Management Suite helped Stroock & Stroock & Lavan LLP improve IT help desk operations. Stroock needed a web-based help desk to lower costs and support staff in multiple offices. Giva eHe...lpDesk enabled fast deployment, easy configuration, and real-time reporting. Stroock achieved 100 percent uptime since April 2003 and maintains a 4.7 out of 5.0 attorney satisfaction rating. The solution reduced WAN costs and increased IT support satisfaction.

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Frequently Asked Questions(FAQ)

for Giva

What is Giva used for?

Giva is a Help Desk Software mainly used by its customers to Improve ROI and Acquire Customers by Helpdesk Management, Customer Feedback Management and Workflow Management .

What are the top features of Giva?

Dashboard, Ticketing and Feedback surveys are some of the top features of Giva.

Who uses Giva?

Giva is used by Hospital & Health Care, Legal Services and Retail among other industries.

What are Giva alternatives?

NinjaOne (Formerly NinjaRMM), Cayzu Help Desk, Qminder and Vision Helpdesk are popular alternatives for Giva.

Where is Giva located?

Giva is headquartered at 1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA.
lightning

Peers used Giva for helpdesk management and customer feedback management

Giva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Giva

Overall Risk Meter

Low Medium High

Top Failure Risks for Giva

Giva, Inc. Profile

Company Name

Giva, Inc.

Company Website

https://www.givainc.com/

HQ Location

1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA

Employees

NA

Social

Twitter

Financials

PRIVATE