Giva Overview

Giva's cloud platform delivers a comprehensive suite of web-based solutions for help desk, customer service, and IT service management. Its intuitive design ensures rapid deployment within days and requires only an hour for training, making it highly accessible for businesses of all sizes. A standout feature is its AI-powered, HIPAA-compliant applications, which provide robust security and compliance, particularly beneficial for industries handling sensitive information. Giva's platform also encompasses IT change enablement, knowledge management, and IT asset management, offering a holistic approach to IT operations. This versatility allows organizations to streamline their service management processes while ensuring data safety and regulatory compliance, addressing key industry challenges.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Giva.

Other use cases:

  • Knowledge Management
  • Contract Management
  • Products & Pricelist Management
  • Social Media Analytics
  • Contact List Management
  • Competitive Intelligence
  • Engaging And Following Up
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Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Giva.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
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Giva Use-Cases and Business Priorities: Customer Satisfaction Data

Giva works with different mediums / channels such as Mobile. Phone Calls. and Mobile App.

Giva's features include Dashboard, Ticketing, Feedback Surveys, etc. and Giva support capabilities include Email Support, Chat Support, Phone Support, etc. also Giva analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The highly integrated Knowledgebase is a very valuable tool that has enabled us to increase first contact resolution and customer satisfaction, and has helped significantly decrease call times...." Peer review by William L., IT Help Desk Supervisor, Legal Services

Giva, NinjaOne (formerly NinjaRMM), Cayzu Help Desk, Qminder, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Popular Business Setting

for Giva

Top Industries

  • Hospital & Health Care
  • Legal Services
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Giva is popular in Hospital & Health Care, Legal Services, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Giva Use Cases

How does Giva address your Helpdesk Management Challenges?

What makes Giva ideal for Customer Feedback Management?

How can Giva optimize your Workflow Management Workflow?

How can Giva enhance your Knowledge Management process?

Why is Giva the best choice for Contract Management?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Giva solved their Help Desk needs. Cuspera uses 819 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Hospital & Health Care

CASE STUDY Santé Health Systems

Giva Service Management Suite helped Santé Health Systems improve IT support across 16 healthcare sites. The organization switched from FrontRange HEAT to Giva for easier customization, better report...ing, and faster service request tracking. Productivity increased by 80% with dashboards and reports, and by 50% using custom forms. The number of calls logged rose by 45%. Meeting service level agreements improved by 60%. Giva’s cloud-based platform made IT support more efficient and user-friendly.

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Hospital & Health Care

CASE STUDY MetroHealth System

Giva Service Management Suite helped MetroHealth System replace HEAT Software. MetroHealth saw a 50% faster deployment of change, incident, problem, asset management, and knowledgebase modules. They ...cut their 5-year total cost of ownership by 60%. The system saved at least one full-time employee and one week per month with easier reporting. Giva provided 100% backward compatibility with new releases and planned a 70% productivity boost with its mobile app.

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Hospital & Health Care

CASE STUDY Saint Elizabeth Health Care

Giva Service Management Suite helped Saint Elizabeth Health Care modernize its IT service desk. The organization needed a fast, cloud-based solution to support 6,500 employees across 25 offices. Giva... enabled full customization in just 10% of the usual time and required only a week to go live. Saint Elizabeth saw a 90% reduction in configuration time, 50% lower total cost of ownership over three years, and 100% application uptime. IT service desk productivity increased by 40% using Giva's reports and dashboards.

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Legal Services

CASE STUDY Miles & Stockbridge P.C.

Giva Service Management Suite helped Miles & Stockbridge P.C. improve IT support for 500 employees across 8 offices. The firm switched from BMC FootPrints to Giva for easier use and cloud deployment.... Giva delivered 70% cost savings over three years and a 70% increase in IT productivity. The number of open tickets dropped by 70%, first call resolution rose by 65%, and customer satisfaction increased by 60%. Giva's intuitive interface and fast setup made IT support more efficient and responsive.

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Hospital & Health Care

CASE STUDY Pronger Smith Medical Care

Giva Service Management Suite helped Pronger Smith Medical Care improve IT service desk operations. The company needed to support 500 staff across four sites and was struggling with email-based help ...desk management. Giva's cloud-based solution replaced email, making it 70% easier to open service requests and boosting IT productivity by 60-70%. Customer satisfaction increased by 65%, and first call resolution also rose by 65%. The system delivered 100% uptime and was easy to deploy and use, helping staff focus on patient care.

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Education

CASE STUDY San Jacinto Community College

Giva Service Management Suite helped San Jacinto Community College replace HEAT Software for IT service management. The college saw a 75% reduction in time to deploy incident and problem management m...odules. They saved one full-time employee position due to easier administration and reporting. Giva’s cloud-based, HIPAA-compliant platform improved security and compliance. The college also reduced total cost of ownership and benefited from frequent product updates.

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Frequently Asked Questions(FAQ)

for Giva

What is Giva used for?

Giva is a Help Desk Software mainly used by its customers to Improve ROI and Acquire Customers by Helpdesk Management, Customer Feedback Management and Workflow Management .

What are the top features of Giva?

Dashboard, Ticketing and Feedback surveys are some of the top features of Giva.

Who uses Giva?

Giva is used by Hospital & Health Care, Legal Services and Retail among other industries.

What are Giva alternatives?

NinjaOne (Formerly NinjaRMM), Cayzu Help Desk, Qminder and Vision Helpdesk are popular alternatives for Giva.

Where is Giva located?

Giva is headquartered at 1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA.
lightning

Peers used Giva for helpdesk management and customer feedback management

Giva Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Custom Reports

4.79/5 ★

Read Reviews (125)
Analytics

4.74/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Giva

Overall Risk Meter

Low Medium High

Top Failure Risks for Giva

Giva, Inc. Profile

Company Name

Giva, Inc.

Company Website

https://www.givainc.com/

HQ Location

1030 E. El Camino Real, Suite 200 Sunnyvale, CA 94087 USA

Employees

NA

Social

Twitter

Financials

PRIVATE