Giva: Use-Cases, Insights and Reviews | 2025 Cuspera

Giva's HIPAA-compliant cloud IT help desk helped Athens Regional Health System replace their in-house IT solution. The hospital system achieved 90% SLA compliance and reduced report generation and ad...min time by 70%, saving 35 hours per month. Service request creation became 50% faster, and information captured during initial calls increased by 60%. The intuitive design led to a 50% increase in service requests created. IT staff productivity rose, and self-service capability boosted productivity by 30%. Giva technical support received a rating of 9 out of 10.
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Giva CustomerService and Giva KnowledgeManager helped Casio Computer Co., Ltd. improve its USA and Canada call center operations. Casio needed better reporting, integrated knowledge base, and automat...ion to handle thousands of customer calls and emails each month. Giva delivered a 100% web-based solution with real-time reporting, automated workflows, and easy customization. Casio saw faster issue resolution, higher customer satisfaction, and significant cost savings. The solution allowed Casio to monitor key metrics and reduce manual work.
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Giva Service Management Suite helped EDIMS replace Salesforce Service Cloud for their emergency room support. EDIMS needed faster, easier customer service for over 2,000 physicians and staff. Giva ma...de it 50% faster to open cases and 100% more responsive. Report preparation time dropped by 24 hours per month. Productivity increased by 30% using Giva dashboards and reports. Knowledge article approval became 80% faster. EDIMS found Giva much easier to use and maintain than Salesforce.
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Giva Service Management Suite helped Gordon Rees Scully Mansukhani, LLP replace BMC Track-It! for their IT service desk. The law firm needed a cloud solution that was easy to use, secure, and accessi...ble from anywhere. Giva enabled an 80% increase in off-hour service requests, a 70% boost in support management productivity, and a 60% rise in meeting service level agreements. The firm also logged 50% more calls and created service requests 40% faster. Giva's intuitive interface and real-time reports improved IT resource allocation and performance tracking.
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Giva's cloud-based customer service software helped Invivo, a medical device manufacturer, improve support for over 11,000 customers. Invivo saw a 70% increase in productivity using Giva dashboards a...nd reports. The company achieved a 60% boost in managing SLAs and a 40% rise in remote field engineer productivity. Giva was 70% easier to set up than other cloud apps. Invivo eliminated 30 hours per month of manual reporting work and rated Giva's technical support 75% better than other vendors.
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Giva Service Management Suite helped Lewis Roca LLP upgrade their IT help desk. The law firm needed a simpler, more powerful tool to replace their old system. Giva's cloud solution was easy to deploy... and use. The firm saw a 70% increase in customer satisfaction and IT productivity. They reduced total cost of ownership by 30% in the first year. First contact resolution rose from 70% to 95%. Report generation became faster and easier. The knowledge base was 80% easier to use. Deployment was 75% faster than with other tools.
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