Giva: Product updates, Customer stories, and Insights | 2026 Cuspera

Casio Computer Co., Ltd. used Giva eCustomerService and Giva eKnowledgeManager for its USA and Canada call center. Casio needed better reporting and a knowledge base to improve customer service and p...roduct development. Giva provided a 100% web-based solution with real-time reports, integrated knowledge base, and automated workflows. Casio saw faster agent training, lower support costs, and improved customer satisfaction. Tokyo headquarters now gets detailed reports to help improve products and service.
Show More..

Giva Service Management Suite helped Pronger Smith Medical Care improve IT service desk operations. The company needed to support 500 staff across four sites and was struggling with email-based help ...desk management. Giva's cloud-based solution replaced email, making it 70% easier to open service requests and boosting IT productivity by 60-70%. Customer satisfaction increased by 65%, and first call resolution also rose by 65%. The system delivered 100% uptime and was easy to deploy and use, helping staff focus on patient care.
Show More..

Giva Service Management Suite helped Sills Cummis & Gross P.C. replace BMC Track-It! for their IT help desk. The law firm needed better reporting, easier administration, and improved attorney satisfa...ction. Giva's SaaS solution reduced labor hours for reports by 35%. The intuitive dashboards and visual tools made IT support more efficient. Attorney satisfaction with IT increased significantly. The firm could now monitor IT issues 24/7 across multiple offices.
Show More..

Giva's HIPAA-compliant cloud IT help desk helped Athens Regional Health System replace their in-house IT solution. The hospital system achieved 90% SLA compliance and reduced report generation and ad...min time by 70%, saving 35 hours per month. Service request creation became 50% faster, and information captured during initial calls increased by 60%. The intuitive design led to a 50% increase in service requests created. IT staff productivity rose, and self-service capability boosted productivity by 30%. Giva technical support received a rating of 9 out of 10.
Show More..

Giva Service Management Suite helped LifePics transform their call center. LifePics reduced total cost of ownership by 70% and cut call times by 70%. The company captured 70% more calls and saw a 40%... increase in customer satisfaction. Call center team productivity rose by 50%, and senior management meeting productivity increased by 60%. Giva's intuitive design and fast deployment enabled LifePics to support over 7,000 clients and thousands of consumers more efficiently.
Show More..

Giva CustomerService and Giva KnowledgeManager helped VirtuRad improve communication between field engineers and the call center. VirtuRad needed better customer service software to boost field team ...productivity and lower support costs. Giva's cloud solution offered easy customization, real-time reporting, and strong analytics. VirtuRad saw higher service responsiveness, better customer satisfaction, and reduced support costs. The system also provided fast mobile notifications and flexible reporting for management.
Show More..