NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
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NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We streamline our workflow without needing to interact with the end user...." Peer review by Administrator

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on NinjaOne (formerly NinjaRMM) Use Cases

How can NinjaOne (formerly NinjaRMM) optimize your Helpdesk Management Workflow?

What solutions does NinjaOne (formerly NinjaRMM) provide for Onboarding?

What makes NinjaOne (formerly NinjaRMM) ideal for Contract Management?

How can NinjaOne (formerly NinjaRMM) optimize your Workflow Management Workflow?

How can NinjaOne (formerly NinjaRMM) optimize your Competitive Intelligence Workflow?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Education

CASE STUDY Northwest Career College

NinjaOne helped Northwest Career College automate patch management and simplify endpoint management. The IT team faced unreliable endpoint management and manual patching before using NinjaOne. With N...injaOne, they achieved 1,000 days of zero downtime. The solution made remote endpoint management easy and saved the team many hours. The IT director says NinjaOne is simple and efficient.

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Information Technology and Services

CASE STUDY Wood ITC

NinjaOne helped Wood ITC, a managed service provider in Manchester, upgrade from a complex RMM tool. Wood ITC faced issues with unreliable remote access and poor support. NinjaOne enabled a fast, aut...omated migration of 1,600 devices in just two weeks. The intuitive UI required no training for users. Wood ITC gained better device tracking, improved efficiency, and increased productivity. The company also added 15 new customers after switching to NinjaOne.

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CASE STUDY Wickenburg Community Hospital

NinjaOne helped Wickenburg Community Hospital replace multiple IT tools with one integrated platform. The hospital faced security risks and lacked device visibility using outdated software. NinjaOne'...s endpoint management allowed remote control, software deployment, and asset management from a single screen. The IT team now manages about 500 devices across multiple locations, saving at least an hour daily in travel time. Automated alerts and backups protect critical servers, improving security and reducing IT complexity.

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CASE STUDY Vetcor

NinjaOne helped Vetcor replace 10-15 separate IT tools with one platform. Vetcor manages over 15,000 endpoints across 870 clinics. The IT team saves 40-50 hours each month on patch management. New cl...inic onboarding is up to 20 times faster. NinjaOne's automation and mobile device management keep devices secure and compliant.

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Entertainment

CASE STUDY Zero Latency VR

NinjaOne helped Zero Latency VR solve network interruptions and manual IT tasks. The company used NinjaOne for endpoint management and patch management. Automation reduced software deployment time by... 99%. The IT team now resolves tickets faster and focuses on growth projects. NinjaOne made managing 3,400 devices across 50 venues easy and reliable.

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Education

CASE STUDY University of Southern Queensland

NinjaOne helped the University of Southern Queensland support hybrid learning. The university faced issues with scaling, a bloated IT stack, and poor patching. NinjaOne deployed to 4,000 endpoints in... one week. The team eliminated three tools and automated patching, saving up to three days per month. Patch deployment became 50% faster and warranty tracking improved.

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Video

Introducing the NinjaOne Platform

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Frequently Asked Questions(FAQ)

for NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
lightning

Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Product

Release 10.0: A Ten Out of Ten for IT Teams.

NinjaOne has launched Release 10.0, introducing new features like Patch Caching, macOS FileVault Management, and Freshservice integration. These enhancements aim to improve IT team efficiency, security, and service management. The release also includes updates to ServiceNow integration, patching, backup, and Android remote control capabilities, providing comprehensive solutions for IT teams.

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Product

NinjaOne Achieves GovRAMP Moderate Authorization to Deliver Modern IT for State & Local Agencies

NinjaOne has achieved GovRAMP Moderate Authorization, enhancing its capability to deliver secure IT solutions for state and local agencies. This certification ensures compliance with over 300 security controls, enabling public sector entities to modernize IT operations efficiently. Notable implementations include Beekmantown Central School District and East Texas A&M University, which have improved endpoint management and reduced costs using NinjaOne's platform.

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Executive

NinjaOne taps Geoff Davies for country manager role to lead partner growth

NinjaOne appoints Geoff Davies as VP and country manager for ANZ to enhance partner growth and expand its presence in the APAC region. Davies will focus on strengthening partner relationships, simplifying IT for customers, and driving customer acquisition through initiatives like co-branded campaigns and regional enablement sessions. NinjaOne aims to support partners with automated endpoint management solutions, emphasizing security, automation, and post-sales support.

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Product

NinjaOne Automated Endpoint Management Platform Available on Google Cloud Marketplace - TECHNOLOGY RESELLER

NinjaOne's automated endpoint management platform is now available on the Google Cloud Marketplace, allowing Google Cloud users to deploy the platform for enhanced endpoint visibility, security, and control. This integration simplifies IT operations and boosts productivity by automating endpoint management, patching, and backup processes. The availability also offers financial benefits through Google Cloud's committed spend program.

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NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

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Financials

SERIES C