NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Easy to navigate interface, useful information at your fingertips, ability to quickly see "behind the scenes" when a user calls for help, Ninja has great tech support...." Peer review by Greg S., IT Consultant and Friendly Technician

NinjaOne (formerly NinjaRMM), Rippling, Cayzu Help Desk, Asset Panda, Mediavalet DAM, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

NinjaOne (formerly NinjaRMM) Customer wins, Customer success stories, Case studies

Why is NinjaOne (formerly NinjaRMM) the best choice for Helpdesk Management?

What benefits does NinjaOne (formerly NinjaRMM) offer for Onboarding?

Why is NinjaOne (formerly NinjaRMM) the best choice for Contract Management?

How can NinjaOne (formerly NinjaRMM) enhance your Workflow Management process?

How does NinjaOne (formerly NinjaRMM) address your Competitive Intelligence Challenges?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Solutions30 & NinjaOne: Secure Automated Endpoint Management

Solutions30 has partnered with NinjaOne to enhance endpoint management for its 16,000 technicians across Europe. By implementing NinjaOne's platform, Solutions30 streamlined operations, automated sof...tware patching, and improved security compliance, resulting in significant time and resource savings. This collaboration provides a scalable infrastructure for managing their extensive IT needs.

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Syscomm Group - Information Technology And Services

NinjaOne helped Syscomm Group cut average remote session times by 50%. The company no longer needs a dedicated RMM manager. Patching time dropped by 99% with automated tools. Syscomm Group stopped 15...-20 ransomware attacks in one year. NinjaOne's user-friendly interface and security features improved IT efficiency and protection.

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Patra - Financial Services

NinjaOne helped Patra migrate 6,000 endpoints in just 30 days. The all-in-one IT management platform replaced a large tech stack and manual work. Patra eliminated over 100 hours per month in manual t...asks. They avoided hiring 18 new technicians. NinjaOne unified patch management and endpoint management for Patra's global team.

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Maisons du Monde - Retail

NinjaOne helped Maisons du Monde move from an unreliable, VPN-centric IT setup to a cloud-native, unified platform. The company eliminated four separate tools by using NinjaOne for patch management a...nd endpoint management. Automated software deployment improved IT efficiency. Remote access became easier and more secure. Technicians now save time and resolve incidents faster, boosting satisfaction.

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Kinex Medical Company - Manufacturing

NinjaOne helped Kinex Medical Company double the number of managed devices without hiring more staff. The IT team used NinjaOne for endpoint management, backup, and patch management. Automations ensu...red HIPAA compliance by deleting downloaded files every 24 hours. The solution improved network visibility and scalability. Kinex Medical Company kept headcount low and stayed compliant with NinjaOne.

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Kansas City - Government Administration

NinjaOne helped Kansas City cut over $200,000 in annual IT costs. The city unified IT operations and replaced 8–10 disconnected tools with NinjaOne's endpoint management platform. Patch cycles droppe...d from 72 hours to minutes. The IT team saved a full day each week by automating vulnerability scanning. NinjaOne also streamlined PCI, NIST, and HIPAA compliance for over 5,000 endpoints.

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Introducing the NinjaOne Platform

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Frequently Asked Questions(FAQ)

for NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Cayzu Help Desk, Asset Panda and Mediavalet DAM are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
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Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Company

NinjaOne Introduces MSP NXT to Help Partners Build Stronger, More Profitable Businesses

NinjaOne announced MSP NXT, its first conference for managed service providers, aimed at enhancing MSP business growth and profitability. The event will feature industry expert keynotes, educational tracks, and networking opportunities. It underscores NinjaOne's commitment to supporting the MSP community with actionable insights and collaboration.

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Product

NinjaOne Announces Microsoft Intune Integration to Simplify Endpoint Management and Boost Productivity

NinjaOne has announced an integration with Microsoft Intune to enhance endpoint management by streamlining device data ingestion, improving visibility, management, and compliance. This integration, now in early access, will be generally available by year-end, offering IT teams and MSPs unified endpoint visibility, connectivity, and improved security. The integration aims to boost efficiency and productivity for organizations managing diverse device environments.

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Product

NinjaOne places automated endpoint management platform in Microsoft Azure Marketplace

NinjaOne's automated endpoint management platform is now available in the Microsoft Azure Marketplace. This enhances deployment ease for customers, enabling streamlined IT operations and increased productivity. The platform automates endpoint management, patching, and backup, offering visibility, security, and control for IT teams and MSPs.

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Partnership

NinjaOne expands availability on CrowdStrike Marketplace - IT Pro

NinjaOne has expanded its automated endpoint management platform's availability on the CrowdStrike Marketplace, enhancing its strategic partnership with CrowdStrike. This move allows CrowdStrike Falcon platform customers to deploy NinjaOne's solution, improving endpoint management and security. The collaboration aims to boost threat detection and prevention, offering comprehensive protection for IT and security teams.

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NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

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Financials

SERIES C