NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...While we are new to NinjaRMM, our team has been incredible pleased with the onboarding process so far!..." Peer review by Hector F., COO, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Take control of your help desk...." NinjaRMM and Connectwise Integration
"...Ninja boasts a responsive development team, a vibrant user community, and an excellent account management team...." Peer review by CHRISTOPHER S., Owner, Information Technology and Services
"...Ninja has been a perfect fit for SidNetworks and has been instrumental in improving the profitability of my contracts through automated patch management, maintenance scripts, and a great remote administration tool! ..." Rated #1 in Support & Service

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

NinjaOne (formerly NinjaRMM) Customer wins, Customer success stories, Case studies

How can NinjaOne (formerly NinjaRMM) optimize your Helpdesk Management Workflow?

How can NinjaOne (formerly NinjaRMM) optimize your Onboarding Workflow?

How does NinjaOne (formerly NinjaRMM) address your Contract Management Challenges?

How can NinjaOne (formerly NinjaRMM) optimize your Workflow Management Workflow?

How efficiently Does NinjaOne (formerly NinjaRMM) manage your Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Carahsoft - IT Solutions - Large

How Carahsoft Expanded Its NinjaOne Platform To Cloud Backup

Reston, USA

Carahsoft expanded its use of NinjaOne by adopting NinjaOne SaaS Backup to enhance its Microsoft 365 environment protection. This move eliminated manual backup maintenance, ensured continuous data pr...otection, and allowed Carahsoft to focus on strategic projects. The adoption supports compliance with public sector standards and offers reliable, cost-effective data backup and recovery.

Read on →
 

Brazilian organizations - Chemicals And Advanced Materials

Previously Undocumented NinjaOne RMM Abuse Chain| Cato Networks

Cato Networks' research uncovered a phishing campaign targeting Brazilian organizations using NinjaOne's Remote Monitoring and Management (RMM) software. The campaign exploits social engineering tact...ics, tricking users into downloading a NinjaOne agent for remote access. This highlights the misuse of legitimate RMM tools in cyber threats, emphasizing the need for vigilance in software installations.

Read on →
 

IDC Study Finds NinjaOne Delivers 720% ROI for Enterprise IT Operations

IDC's study reveals that NinjaOne delivers a 720% ROI over three years for enterprise IT operations, with a four-month payback period. Customers experienced a 31% reduction in endpoint management cos...ts and improved security response times by 63%. The unified SaaS platform enhanced technician efficiency and reduced service desk tickets, leading to significant productivity gains.

Read on →

Zero Latency VR - Entertainment - Medium

Melbourne, Australia

Zero Latency VR used NinjaOne to solve network interruptions and manual IT tasks. NinjaOne automated patch management and software deployment for over 3,400 devices. Software deployment time dropped ...by 99%. The IT team now spends less time on endpoint support and more on growth projects. Ticket resolution is faster and simpler. NinjaOne helps Zero Latency VR deliver better customer experiences in virtual reality gaming.

Read more →

Social Deal - Retail - Medium

Noord-Brabant, Netherlands

NinjaOne helped Social Deal simplify IT management. The company replaced a complex IT stack with one easy platform. Daily IT tasks now take minutes instead of hours. New technicians learn the system ...in just two weeks. The sales team works without disruptions, saving time and money. Social Deal manages 275 endpoints across many locations with NinjaOne.

Read more →

Snyder Langston - Construction - Medium

Irvine, USA

NinjaOne helped Snyder Langston secure business-critical data for a remote workforce. The company needed a cloud-based backup solution to support 70% of employees working remotely. NinjaOne provided ...cloud-native endpoint management and integrated backup with remote control. Technicians faced no learning curve, and IT efficiency improved. Snyder Langston consolidated tools, making IT management simpler and faster.

Read more →

Introducing the NinjaOne Platform

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
lightning

Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Competitors

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

?

for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Product

NinjaOne Spotlight: System Tray End User Self-Service

NinjaOne has introduced a system tray feature that empowers end users to perform IT-approved actions directly on their devices, reducing repetitive helpdesk tickets. This integration allows administrators to customize actions, such as script execution and application installs, enhancing user experience and freeing up IT resources for more complex tasks. The system tray supports automation and diagnostics, providing a seamless self-service experience across endpoints.

Read more →
Product

NinjaOne partners with ServiceNow to supercharge IT helpdesk teams

NinjaOne has integrated its IT operations platform with ServiceNow, enabling real-time endpoint data sharing to enhance IT service desk workflows. This integration aims to improve asset visibility, automate incident management, and provide a unified view of IT environments, helping organizations transition from reactive to proactive IT support.

Read more →
Product

NinjaOne and ServiceNow Partner to Unify IT Operations

NinjaOne and ServiceNow have integrated their platforms to unify IT operations, enhancing real-time endpoint management and IT service management. This integration allows for automated workflows and real-time device intelligence sharing, improving service desk efficiency and shifting focus from reactive to proactive issue management.

Read more →
Product

NinjaOne Partners with ServiceNow to Unify IT Operations and Simplify ...

NinjaOne has integrated its platform with ServiceNow to enhance IT operations by unifying service management and endpoint management. This integration provides real-time visibility, automates workflows, and allows IT teams to update configuration data directly within ServiceNow, improving efficiency and reducing costs.

Read more →

NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C