NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Other RMMs need a team of onboarders to show you how to use it over a period of a month...." Peer review by Brian A., CEO, Information Technology and Services

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

NinjaOne (formerly NinjaRMM) Customer wins, Customer success stories, Case studies

What Are the key features of NinjaOne (formerly NinjaRMM) for Helpdesk Management?

Why is NinjaOne (formerly NinjaRMM) the best choice for Onboarding?

What makes NinjaOne (formerly NinjaRMM) ideal for Contract Management?

What Are the key features of NinjaOne (formerly NinjaRMM) for Workflow Management?

How can NinjaOne (formerly NinjaRMM) enhance your Competitive Intelligence process?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Executech Grows Business and Cuts Costs by Automating IT with NinjaOne

Executech, a major managed service provider, has adopted NinjaOne's automated endpoint management platform to enhance productivity, reduce costs, and improve service quality. Since implementation, Ex...ecutech has migrated 30,000 agents, increased patch compliance by 42%, and automated 25% of IT tickets. NinjaOne's platform supports Executech's growth by streamlining operations and ensuring compliance with federal standards.

Read on →
 

Solutions30 & NinjaOne: Secure Automated Endpoint Management

Solutions30 has partnered with NinjaOne to enhance endpoint management for its 16,000 technicians across Europe. By implementing NinjaOne's platform, Solutions30 streamlined operations, automated sof...tware patching, and improved security compliance, resulting in significant time and resource savings. This collaboration provides a scalable infrastructure for managing their extensive IT needs.

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Flex-N-Gate - Manufacturing - Very Large

NinjaOne helped Flex-N-Gate save over $100,000 each year by replacing their old endpoint management tool. The IT team deployed NinjaOne to 10,000+ endpoints in just two weeks. Patch compliance improv...ed by 15%. Remote access became unified and reliable for global teams. Flex-N-Gate eliminated high infrastructure and licensing costs, and now supports secure, fast IT operations worldwide.

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Brave North Technology - Information Technology And Services - Small

NinjaOne helped Brave North Technology automate IT tasks and cut client costs. The MSP achieved a 200:1 endpoint to technician ratio using NinjaOne's RMM and patch management. Onboarding new devices ...became easy for non-technical users. The team reduced time spent on device provisioning. NinjaOne provided a feature-rich solution that improved efficiency and scalability.

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Patra - Financial Services

NinjaOne helped Patra migrate 6,000 endpoints in just 30 days. The all-in-one IT management platform replaced a large tech stack and manual work. Patra eliminated over 100 hours per month in manual t...asks. They avoided hiring 18 new technicians. NinjaOne unified patch management and endpoint management for Patra's global team.

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FOS.net - Information Technology And Services - Small

NinjaOne helped FOS.net migrate thousands of endpoints in less than two weeks. FOS.net faced issues with poor support, limited technician bandwidth, and high platform costs. NinjaOne provided unlimit...ed, free customer support and a 250:1 employee to support technician ratio. The solution improved efficiency and reliability for FOS.net. FOS.net now delivers better IT services to its customers with NinjaOne's RMM platform.

Read on →

Introducing the NinjaOne Platform

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Frequently Asked Questions(FAQ)

for NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
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Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Product

NinjaOne Expands Platform with IT Asset Management to Reduce Cost and Risk

NinjaOne has launched NinjaOne IT Asset Management (ITAM), a new solution integrated into its platform, offering IT teams enhanced visibility and control over their IT environments. ITAM aims to reduce costs, extend asset lifecycles, and improve security and compliance by turning fragmented asset data into actionable insights. This addition enhances ITSM workflows and operational intelligence, enabling proactive IT management.

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Product

NinjaOne ITAM: Empowering Full Visibility for More Resilient IT Operations

NinjaOne has introduced its IT Asset Management (ITAM) platform, enhancing its Endpoint Management capabilities. ITAM provides comprehensive visibility and management of IT assets, both managed and unmanaged, through a unified inventory system. It supports software lifecycle management, relationship mapping, and operational intelligence, enabling IT teams to optimize costs, improve compliance, and enhance operational efficiency.

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Product

Unify IT Service, Assets, and Operations With NinjaOne 12.0

NinjaOne has launched version 12.0, enhancing IT asset management and service delivery integration. Key features include a PSA bundle for MSPs, automated server backup boot verification, and role-based access control for improved security. The release also introduces customizable health status alerts and remote Linux support, streamlining operations and improving recovery readiness.

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Partnership

NinjaOne Announces Official Endpoint Management Partnership with Audi Revolut F1 Team

NinjaOne has formed an official partnership with the Audi Revolut F1 Team to provide endpoint management solutions. This collaboration will enhance the team's IT infrastructure and streamline their operations.

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NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C