NinjaOne (formerly NinjaRMM) Overview

NinjaOne, formerly NinjaRMM, is a top-rated UEM & IT management software. It offers an all-in-one platform with no contracts or platform fees, plus free onboarding and local support.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using NinjaOne (formerly NinjaRMM).

Other use cases:

  • Workflow Management
  • Competitive Intelligence
  • Billing And Invoice Management
  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Channel Marketing
  • Content Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NinjaOne (formerly NinjaRMM).

Other priorities:

  • Scale Best Practices
  • Grow Market Share
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

NinjaOne (formerly NinjaRMM) Use-Cases and Business Priorities: Customer Satisfaction Data

NinjaOne (formerly NinjaRMM) works with different mediums / channels such as Phone Calls.

NinjaOne (formerly NinjaRMM)'s features include Alerts: Popups & Notifications, Dashboard, Ticketing, etc. and NinjaOne (formerly NinjaRMM) support capabilities include Phone Support, Email Support, Chat Support, etc. also NinjaOne (formerly NinjaRMM) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Ninja boasts a responsive development team, a vibrant user community, and an excellent account management team...." Peer review by CHRISTOPHER S., Owner, Information Technology and Services

NinjaOne (formerly NinjaRMM), Rippling, Giva, Cayzu Help Desk, Asset Panda, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NinjaOne (formerly NinjaRMM)

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

NinjaOne (formerly NinjaRMM) is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

NinjaOne (formerly NinjaRMM) Customer wins, Customer success stories, Case studies

What Are the key features of NinjaOne (formerly NinjaRMM) for Helpdesk Management?

How does NinjaOne (formerly NinjaRMM) address your Onboarding Challenges?

What solutions does NinjaOne (formerly NinjaRMM) provide for Contract Management?

How does NinjaOne (formerly NinjaRMM) address your Workflow Management Challenges?

What Are the key features of NinjaOne (formerly NinjaRMM) for Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well NinjaOne (formerly NinjaRMM) solved their Help Desk needs. Cuspera uses 1388 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

The Kings Trust Selects NinjaOne to Keep Volunteers and Employees Productive - Silicon Canals

The Kings Trust has chosen NinjaOne to enhance productivity for its volunteers and employees.

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DECKED - Manufacturing

NinjaOne helped DECKED manage rapid business growth with its all-in-one IT platform. DECKED replaced clunky, costly tools and gained integrated backup and antivirus. Automations in NinjaOne saved 20 ...to 40 hours per week for their IT team. The solution enabled scalable IT operations and remote troubleshooting. DECKED now supports a distributed workforce and keeps business running smoothly.

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East Texas A&M University - Education

NinjaOne helped East Texas A&M University modernize its IT operations. The university faced high costs, outdated tools, and slow manual processes. NinjaOne replaced legacy systems, saving $58,000 ann...ually and cutting endpoint management costs nearly in half. The IT team now saves 4 hours per technician each day and resolves issues up to 120 times faster. NinjaOne was deployed to all endpoints in less than two days, making onboarding up to 16 times faster.

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Flash - Technology

NinjaOne helped Flash manage over 20,000 parking kiosks. Flash faced poor visibility, no remote control, and manual support that was not scalable. With NinjaOne Endpoint Management and Remote, Flash ...gained real-time visibility and instant remote control. Automation saved hundreds of hours per software deployment. Flash reduced costs with lower per-kiosk pricing and increased profitability. Technicians now support kiosks remotely, eliminating costly site visits.

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Maisons du Monde - Retail

NinjaOne helped Maisons du Monde move from a VPN-centric IT setup to a cloud-native platform. The company replaced multiple tools with NinjaOne for endpoint management and patch management. This chan...ge automated software deployment and made remote access easier. The IT team eliminated four tools, reduced complexity, and saved on licensing costs. Technicians now spend less time on support requests, improving productivity and satisfaction.

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Major League Baseball Team - Entertainment

NinjaOne helped a Major League Baseball team fix slow and outdated IT tools. The team used NinjaOne for endpoint management, patch management, and ticketing. NinjaOne made their endpoint management 7...2 times faster. Patch management became automated and reliable. IT staff could now support 1,000 endpoints as easily as 10. Remote access became instant, saving time for the team.

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Introducing the NinjaOne Platform

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Frequently Asked Questions(FAQ)

for NinjaOne (formerly NinjaRMM)

What is NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is a Remote Monitoring and Management software for Managed Service Providers (MSP) and Internal IT teams and IT professionals enabling better customer experience and effective IT Management.

The features include a single-pane-of-glass view providing the status of servers, laptops, network devices, workstations and other endpoints, indicating those that need immediate attention. Security and compliance are enabled through integrated antivirus, configuration management and automated patch management to remove vulnerabilities.

Automation of daily tasks with on-demand, triggered or scheduled scripts enables efficiencies in operations, remote access tools provide take-control of endpoints when required, and asset management through inventory tracking tools, and reports are some of the other features.

What is NinjaOne (formerly NinjaRMM) used for?

NinjaOne (formerly NinjaRMM) is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Onboarding and Contract Management .

What are the top features of NinjaOne (formerly NinjaRMM)?

Alerts: popups & Notifications, Dashboard and Ticketing are some of the top features of NinjaOne (formerly NinjaRMM).

Who uses NinjaOne (formerly NinjaRMM)?

NinjaOne (formerly NinjaRMM) is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are NinjaOne (formerly NinjaRMM) alternatives?

Rippling, Giva, Cayzu Help Desk and Asset Panda are popular alternatives for NinjaOne (formerly NinjaRMM).

Where is NinjaOne (formerly NinjaRMM) located?

NinjaOne (formerly NinjaRMM) is headquartered at San Francisco, California.
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Peers used NinjaOne (formerly NinjaRMM) for helpdesk management and onboarding

NinjaOne (formerly NinjaRMM) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.92/5 ★

Read Reviews (1)
Analytics

4.67/5 ★

Read Reviews (28)
Custom Reports

3.37/5 ★

Read Reviews (148)

Software Failure Risk Guidance

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for NinjaOne (formerly NinjaRMM)

Overall Risk Meter

Low Medium High

Top Failure Risks for NinjaOne (formerly NinjaRMM)

NinjaOne, LLC. News

Partnership

NinjaOne expands availability on CrowdStrike Marketplace - IT Pro

NinjaOne has expanded its automated endpoint management platform's availability on the CrowdStrike Marketplace, enhancing its strategic partnership with CrowdStrike. This move allows CrowdStrike Falcon platform customers to deploy NinjaOne's solution, improving endpoint management and security. The collaboration aims to boost threat detection and prevention, offering comprehensive protection for IT and security teams.

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Product

NinjaOne Achieves FedRAMP Authorization at Moderate Impact Level

NinjaOne has achieved FedRAMP Authorization at the Moderate Impact Level for its automated endpoint management platform, NinjaOne for Government. This authorization enhances its credibility as a secure solution for U.S. government agencies, offering features like automated patch management, vulnerability remediation, and policy enforcement. The platform supports compliance with Federal mandates and is designed for efficient deployment and management across various devices.

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Awards

NinjaOne Named #1 in 13 Categories in G2s Fall 2025 Report

NinjaOne has been named the #1 solution in 13 categories in G2's Fall 2025 Report, including Endpoint Management, RMM, and Patch Management. The company received high customer satisfaction scores, with 100% in RMM and 99% in Unified Endpoint Management. Customers praised NinjaOne for its ease of setup and use, highlighting its effectiveness in IT operations.

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Executive

NinjaOne appoints Paul Redding to accelerate partner success

NinjaOne has appointed Paul Redding as Head of MSP Partnerships to enhance partner success. Redding will focus on helping Managed Service Providers (MSPs) scale revenue, improve efficiency, and deliver value through NinjaOne's automated endpoint management platform. His extensive experience in the MSP sector will support NinjaOne's growth and innovation efforts.

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NinjaOne, LLC. Profile

Company Name

NinjaOne, LLC.

Company Website

https://www.ninjaone.com/

HQ Location

San Francisco, California

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C