Service Creatio Overview

Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.

Use Cases

Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using Service Creatio.

Other use cases:

  • Forecasting
  • Customer Case Management
  • Workflow Management
  • Lead Management
  • Lead Tracking
  • Contact List Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Service Creatio.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
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Service Creatio Use-Cases and Business Priorities: Customer Satisfaction Data

Service Creatio works with different mediums / channels such as Phone Calls. and E-Mail.

Service Creatio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Service Creatio support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Service Creatio analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Bpm online sends us notifications regarding near overdue follow-up calls to ensure that we are tracking our prospects and customer communications accordingly...." Peer review by Andrey E, Andrey

Peer review evidence (same sources as the product rating summary)

"...I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up...." Peer review by Valentive H., CMO, Manufacturing
"...Offer: Through October 1, healthcare agencies and hospitals, nonprofits, government agencies and other organizations battling COVID-19 can request free access to the company's Service Creatio platform, which helps with things such as case management, message handling and call processing...." Free Software That Businesses, Schools And Others Can Use During The COVID-19 Crisis - Forbes plus 1 more
"...Besides, we are confident to take targeted actions in order to achieve objectives of marketing campaigns...." Peer review by Nick R., Marketing Manager, Computer Software

Service Creatio, Hiver, Azuredesk, OTRS, Gmelius, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Service Creatio

Top Industries

  • Computer Software
  • Information Technology and Services
  • Professional Training & Coaching

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Service Creatio is popular in Computer Software, Information Technology And Services, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.

Service Creatio Customer wins, Customer success stories, Case studies

What Are the key features of Service Creatio for Engagement Management?

How efficiently Does Service Creatio manage your Communication Management?

How can Service Creatio enhance your Campaign Management process?

What solutions does Service Creatio provide for Forecasting?

How can Service Creatio enhance your Customer Case Management process?

11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Creatio Bookings Surge 255% as Enterprises Embrace AI

Creatio reported a 255% year-over-year increase in first-quarter bookings, driven by strong enterprise demand for its AI-native CRM and workflow platforms. The surge reflects a trend of enterprises r...eplacing legacy systems with AI-driven solutions, highlighting Creatio's growing influence in the market. The company also noted a doubling of customers with $1M+ ARR, emphasizing its expanding footprint in the enterprise segment.

Read on →
 

Creatio's Quarterly Bookings Reach 255% of Prior-Year Results as ...

Creatio announced a 255% increase in quarterly bookings, driven by enterprises adopting its AI-native CRM and workflow platform. The company is gaining traction as organizations replace legacy system...s with AI solutions. Creatio's Unlimited plan and strategic partnerships with global brands like Nasdaq and MetLife are key growth drivers. The company is investing in platform innovation and expanding its engineering and go-to-market teams to sustain momentum.

Read on →
 

Everwise Credit Union - Financial Services - Large

Everwise Credit Union Consolidates 27 Departments on Creatio to ...

Indiana, USA

Everwise Credit Union has consolidated operations across 27 departments onto Creatio's AI-powered CRM platform, significantly reducing process times and operational inefficiencies. The platform suppo...rts retail banking and operations, providing a unified view of member interactions. Everwise, which chose Creatio over Salesforce and Microsoft, plans to expand AI capabilities for enhanced customer engagement and process automation.

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Purplebricks - Real Estate - Large

Solihull, UK

Purplebricks replaced its legacy CRM with Creatio’s AI-native, no-code platform. The company saved $2.6M in total cost of ownership and cut lead response time from 3 days to under 20 minutes. Lead vo...lume increased by 35% and conversions doubled within six months. Creatio automated lead triage, integrated with key property sites, and enabled rapid platform changes. Purplebricks now delivers faster, smarter service and supports business growth with real-time dashboards and automation.

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Howdens - Manufacturing - Very Large

London, UK

Howdens used Creatio’s no-code platform to unify customer management and streamline operations across 20+ depots. The company deployed the solution in just 12 weeks, 6x faster than traditional projec...ts. Sales strike rates improved from 32% to 38%, driving thousands of extra conversions. Teams gained real-time analytics and a single source of truth for customer data. The platform enabled proactive relationship management and better team communication.

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Guided Care (a business unit of Focal Point Care) - Hospital & Health Care - Small

USA

Guided Care replaced legacy systems with Creatio’s AI-native, no-code CRM in just 4.5 months. The new platform delivered over 300 extra features and gave teams a 360-degree view of every customer. Se...rvice delivery improved, compliance and governance were strengthened, and innovation accelerated. AI-powered tools now automate data extraction from unstructured documents, reducing manual work and boosting accuracy. Guided Care’s teams can now engage clients with full insight and offer seamless self-service.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Service Creatio

What is Service Creatio?

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management.

Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.

Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.

What is Service Creatio used for?

Service Creatio is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Engagement Management, Communication Management and Campaign Management .

What are the top features of Service Creatio?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Service Creatio.

Who uses Service Creatio?

Service Creatio is used by Computer Software, Information Technology And Services and Professional Training & Coaching among other industries.

What are Service Creatio alternatives?

Hiver, Azuredesk, OTRS and Gmelius are popular alternatives for Service Creatio.

Where is Service Creatio located?

Service Creatio is headquartered at 280 Summer St., 6th Floor, Boston, MA 02210.
lightning

Peers used Service Creatio for engagement management and communication management

Service Creatio Competitors

Service Creatio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.68/5 ★

Read Reviews (25)
Custom Reports

4.63/5 ★

Read Reviews (53)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.68/5 ★

Read Reviews (25)
Custom Reports

4.63/5 ★

Read Reviews (53)

Software Failure Risk Guidance

?

for Service Creatio

Overall Risk Meter

Low Medium High

Top Failure Risks for Service Creatio

Creatio News

Partnership

Creatio Partners with ai4process as Exclusive Partner in India and ...

Creatio has partnered with ai4process Ltd, making it the exclusive partner in India and a global system integrator. This collaboration aims to enhance enterprise transformation by leveraging AI and no-code solutions. ai4process will support organizations in modernizing operations and accelerating AI adoption using Creatio's AI-native CRM and workflow platform.

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Product

Creatio Launches 10x Platform to Expand Enterprise AI and CRM ...

Creatio has launched Creatio 10x, a significant update to its AI-native CRM and workflow platform. The release introduces new tools for building and managing AI agents, enhancing sales, marketing, and customer service capabilities. Key features include AI Twin for creating personal AI agents, Creatio AI Studio for managing AI agent lifecycles, and expanded CRM functionalities. The update supports Creatio's "Unlimited Enterprise" strategy, enabling deployment without usage-based licensing constraints.

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Product

Creatio 10x Offers The End of Limits and the Rise of the Unlimited ...

Creatio has launched Creatio 10x, the latest version of its AI-native CRM and workflow platform. This release introduces the AI Twin and Creatio AI Studio, enabling organizations to automate workflows with AI agents. The platform offers enhanced CRM features for sales, marketing, and service, supporting industry-specific workflows. It aims to bridge the AI adoption gap by providing no-code tools for rapid deployment and governance.

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Product

Creatio Launches AI Summer to Double-Down on Enterprise AI Adoption

Creatio launched the AI Summer program to enhance enterprise AI adoption. The six-week initiative includes workshops, co-build sessions, and a hackathon, focusing on practical AI skill development. Participants will use Creatio AI Studio to build AI agents, aiming to transition from AI exploration to real-world application.

Read more →

Creatio Profile

Company Name

Creatio

Company Website

https://www.creatio.com/

Year Founded

2002

HQ Location

280 Summer St., 6th Floor, Boston, MA 02210

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE