Service Creatio Overview
Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.
Use Cases
Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using Service Creatio.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Service Creatio.
Service Creatio Use-Cases and Business Priorities: Customer Satisfaction Data
Service Creatio works with different mediums / channels such as Phone Calls. and E-Mail.
Service Creatio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Service Creatio support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Service Creatio analytics capabilities include Analytics, and Custom Reports.
Reviews
"...If you need to integrate with your in-house Invoicing and Accounting system (or other systems) there is a set of published calls using the OData protocol to perform operations on all objects BPMonline platform (select, change, delete) using an HTTP-request command, and get responses in Atom, JSON or XML, including opportunities by page, sort and filter data...." Peer review by Tommie M. .
Peer review evidence (same sources as the product rating summary)
"...bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales...." Peer review by Ashley H., Sales and Marketing Coordinator, Pharmaceuticals
"...If you need to integrate with your in-house Invoicing and Accounting system (or other systems) there is a set of published calls using the OData protocol to perform operations on all objects BPMonline platform (select, change, delete) using an HTTP-request command, and get responses in Atom, JSON or XML, including opportunities by page, sort and filter data...." Peer review by Tommie M. .
"...It's simple, user friendly and provides enough bunch of functions for proper marketing campaign..." Peer review by Nadia B., Project Manager, Insurance
Service Creatio, Cayzu Help Desk, Qminder, VictorOps, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Service Creatio
Top Industries
- Computer Software
- Information Technology and Services
- Professional Training & Coaching
Popular in
- Small Business
- Mid Market
- Enterprise
Service Creatio is popular in Computer Software, Information Technology And Services, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.
Service Creatio Customer wins, Customer success stories, Case studies
How does Service Creatio address your Engagement Management Challenges?
How does Service Creatio address your Communication Management Challenges?
How can Service Creatio optimize your Campaign Management Workflow?
How can Service Creatio optimize your Forecasting Workflow?
How does Service Creatio address your Customer Case Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
CEC Bank - Banking - Very Large
CEC Bank Selects Creatio for Romania's First Cloud CRM Implementation in the Banking Sector
Tahaluf Al Emarat Technical Solutions - Technology - Medium
Creatio Partners with Tahaluf to Advance Agentic, No-Code Transformation in Public and Private Sectors
Jersey Shore Federal Credit Union - Financial Services - Medium
Jersey Shore Federal Credit Union Selects Creatio to Enhance Member Experience and ...
Frequently Asked Questions(FAQ)
for Service Creatio
What is Service Creatio?
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management.
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.
What is Service Creatio used for?
What are the top features of Service Creatio?
Who uses Service Creatio?
What are Service Creatio alternatives?
Where is Service Creatio located?
Peers used Service Creatio for engagement management and communication management
Service Creatio Competitors
Service Creatio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (53) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (53) |
Software Failure Risk Guidance
?for Service Creatio
Overall Risk Meter
Top Failure Risks for Service Creatio
Creatio News
Net at Work Named a Creatio Premier Partner
Creatio has named Net at Work as a Premier Partner, recognizing their expertise in delivering CRM solutions using Creatio's AI-native platform. This partnership highlights Net at Work's role in unifying customer relationship management and workflow automation, enhancing productivity and revenue growth for various industries.
Creatio to Showcase How Enterprises Can Achieve 10x Productivity, 10x Speed, and 10x Business Impact in the AI Era
Creatio has announced its upcoming Creatio 10x Release event, scheduled for July 15, 2026. The event will showcase new AI-driven capabilities, including Creatio AI Studio, AI-powered coding agents, and omnichannel experiences. These innovations aim to enhance productivity, speed, and business impact by integrating AI agents into CRM and workflow processes, supporting large-scale AI adoption and continuous business operations.
Creatio to Showcase New AI Automation and CRM Capabilities at July 15 ...
Creatio will unveil its new AI-powered automation and CRM capabilities at the Creatio 10x Release event on July 15. The release includes updates to Creatio AI Studio, new AI-powered coding capabilities, and enhanced omnichannel functionality for sales, marketing, and customer service platforms. The event highlights Creatio's strategy to integrate AI agents with human expertise for improved business execution.
Creatio Launches Unlimited Enterprise for the AI Era
Creatio launched "Unlimited Enterprise," a new AI-native CRM and workflow platform model designed for limitless scalability. This model supports unlimited users, AI agents, workflows, and applications, enabling organizations to enhance CRM processes and automate workflows without traditional software constraints. The new Unlimited pricing plan offers comprehensive platform access, promoting continuous workflow execution and automation expansion.
Creatio Profile
HQ Location
280 Summer St., 6th Floor, Boston, MA 02210
Employees
501-1000
Social
Financials
PRIVATE
