Service Creatio Overview

Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.

Use Cases

Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using Service Creatio.

Other use cases:

  • Forecasting
  • Customer Case Management
  • Workflow Management
  • Lead Management
  • Lead Tracking
  • Contact List Management
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Service Creatio.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
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Service Creatio Use-Cases and Business Priorities: Customer Satisfaction Data

Service Creatio works with different mediums / channels such as Phone Calls. and E-Mail.

Service Creatio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Service Creatio support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Service Creatio analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Nightly emails sends notices to employee that they have tasks that require attention...." Peer review by Jesse H.

Peer review evidence (same sources as the product rating summary)

"...I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up...." Peer review by Valentine H., CMO, Manufacturing
"...If you need to integrate with your in-house Invoicing and Accounting system (or other systems) there is a set of published calls using the OData protocol to perform operations on all objects BPMonline platform (select, change, delete) using an HTTP-request command, and get responses in Atom, JSON or XML, including opportunities by page, sort and filter data...." Peer review by Tommie M. .
"...Besides, we are confident to take targeted actions in order to achieve objectives of marketing campaigns...." Peer review by Nick R., Marketing Manager, Computer Software

Service Creatio, Cayzu Help Desk, Qminder, VictorOps, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Service Creatio

Top Industries

  • Computer Software
  • Information Technology and Services
  • Professional Training & Coaching

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Service Creatio is popular in Computer Software, Information Technology And Services, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.

Service Creatio Customer wins, Customer success stories, Case studies

How does Service Creatio facilitate Engagement Management?

How does Service Creatio address your Communication Management Challenges?

Why is Service Creatio the best choice for Campaign Management?

How does Service Creatio address your Forecasting Challenges?

How can Service Creatio optimize your Customer Case Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

Anderson Brothers Bank - Banking - Medium

Anderson Brothers Bank Selects Creatio to Support Rapid Organic Growth

Mullins, USA

Anderson Brothers Bank is deploying Creatio's AI-powered CRM and workflow platform to support its expansion and streamline operations. The bank, with $2.3 billion in assets, will initially implement ...the platform in marketing, retail, business services, and auto lending, enhancing workflows and customer service. Creatio's no-code capabilities allow for decentralized workflow modifications.

Read on →
 

Avidia Bank - Banking - Medium

Avidia Bank Unifies Banking Operations on Creatio

Hudson, USA

Avidia Bank has unified its operations using Creatio's platform, achieving 86% employee adoption within six months. The implementation supports various banking functions, enhancing customer service a...nd operational visibility. Avidia is also developing AI agents to consolidate customer data for Business Development Officers.

Read on →
 

Creatio Bookings Surge 255% as Enterprises Embrace AI

Creatio reported a 255% year-over-year increase in first-quarter bookings, driven by strong enterprise demand for its AI-native CRM and workflow platforms. The surge reflects a trend of enterprises r...eplacing legacy systems with AI-driven solutions, highlighting Creatio's growing influence in the market. The company also noted a doubling of customers with $1M+ ARR, emphasizing its expanding footprint in the enterprise segment.

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Purplebricks - Real Estate - Large

Solihull, UK

Purplebricks replaced its legacy CRM with Creatio’s AI-native, no-code platform. The company saved $2.6M in total cost of ownership and cut lead response time from 3 days to under 20 minutes. Lead vo...lume increased by 35% and conversions doubled within six months. Creatio automated lead triage, integrated with key property sites, and enabled rapid platform changes. Purplebricks now delivers faster, smarter service and supports business growth with real-time dashboards and automation.

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Howdens - Manufacturing - Very Large

London, UK

Howdens used Creatio’s no-code platform to unify customer management and streamline operations across 20+ depots. The company deployed the solution in just 12 weeks, 6x faster than traditional projec...ts. Sales strike rates improved from 32% to 38%, driving thousands of extra conversions. Teams gained real-time analytics and a single source of truth for customer data. The platform enabled proactive relationship management and better team communication.

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Guided Care (a business unit of Focal Point Care) - Hospital & Health Care - Small

USA

Guided Care replaced legacy systems with Creatio’s AI-native, no-code CRM in just 4.5 months. The new platform delivered over 300 extra features and gave teams a 360-degree view of every customer. Se...rvice delivery improved, compliance and governance were strengthened, and innovation accelerated. AI-powered tools now automate data extraction from unstructured documents, reducing manual work and boosting accuracy. Guided Care’s teams can now engage clients with full insight and offer seamless self-service.

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Service Creatio

What is Service Creatio?

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management.

Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.

Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.

What is Service Creatio used for?

Service Creatio is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Engagement Management, Communication Management and Campaign Management .

What are the top features of Service Creatio?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Service Creatio.

Who uses Service Creatio?

Service Creatio is used by Computer Software, Information Technology And Services and Professional Training & Coaching among other industries.

What are Service Creatio alternatives?

Cayzu Help Desk, Qminder, VictorOps and LiveAgent are popular alternatives for Service Creatio.

Where is Service Creatio located?

Service Creatio is headquartered at 280 Summer St., 6th Floor, Boston, MA 02210.
lightning

Peers used Service Creatio for engagement management and communication management

Service Creatio Competitors

Service Creatio Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.68/5 ★

Read Reviews (25)
Custom Reports

4.63/5 ★

Read Reviews (53)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.68/5 ★

Read Reviews (25)
Custom Reports

4.63/5 ★

Read Reviews (53)

Software Failure Risk Guidance

?

for Service Creatio

Overall Risk Meter

Low Medium High

Top Failure Risks for Service Creatio

Creatio News

Awards

Creatio Named Only Visionary in 2026 Gartner Magic Quadrant for CRM ...

Creatio has been named the only Visionary in the 2026 Gartner Magic Quadrant for CRM Sales Platforms. This recognition highlights Creatio's AI-driven CRM and workflow solutions, emphasizing its ability to enhance sales operations through AI agents and no-code automation. Creatio's technology aids organizations in integrating AI into sales workflows, with PSI Software SE as a notable customer achieving rapid implementation.

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Awards

Creatio Recognized as the Only Visionary in the 2026 Gartner® Magic ...

Creatio has been recognized as the only Visionary in the 2026 Gartner Magic Quadrant for CRM Sales Platforms. This recognition highlights Creatio's AI CRM and workflow platform, emphasizing its capabilities in AI integration and no-code automation. The platform aids organizations in modernizing sales operations, as demonstrated by PSI Software SE's rapid implementation.

Read more →
Awards

Creatio Wins Best AI CRM Award for 2026

Creatio has been awarded the Best AI CRM by the 2026 CRMmys Awards. This recognition highlights Creatio's leadership in AI-native customer engagement platforms, emphasizing their unified platform where people and AI agents collaborate to drive business outcomes.

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Partnership

Creatio Partners with ai4process as Exclusive Partner in India and ...

Creatio has partnered with ai4process Ltd, making them the exclusive partner in India and a global system integrator. This collaboration aims to accelerate AI-native transformation across enterprises by leveraging Creatio's AI CRM and workflow platform. Ai4process will support organizations in modernizing operations and enhancing customer experiences through AI-driven process optimization.

Read more →

Creatio Profile

Company Name

Creatio

Company Website

https://www.creatio.com/

Year Founded

2002

HQ Location

280 Summer St., 6th Floor, Boston, MA 02210

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE