Service Creatio: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Service Creatio
Brand: Service Creatio
Rating: 4.66 (504 reviews)

4.66 5

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(504)

An intelligent full-cycle service management platform

Service Creatio Overview

Service-creatio is a no-code, intelligent service management platform designed to boost customer satisfaction. It offers a full-cycle solution with maximum flexibility.

Use Cases

Customers recommend Engagement Management, Communication Management, Campaign Management, as the business use cases that they have been most satisfied with while using Service Creatio.

Other use cases:

Forecasting
Customer Case Management
Workflow Management
Lead Management
Lead Tracking
Contact List Management
Social Media Analytics

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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Service Creatio.

Other priorities:

Acquire Customers
Increase Sales & Revenue
Scale Best Practices
Improve Stakeholder Relations
Improve Efficiency
Improve ROI
Enter New Markets Internationally Or Locally

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Service Creatio Use-Cases and Business Priorities: Customer Satisfaction Data

Service Creatio works with different mediums / channels such as Phone Calls. and E-Mail.

Service Creatio's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Service Creatio support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Service Creatio analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I know many cases when the deal was not closed successfully just because a sales rep did not provide necessary information on time or forgot to follow-up...." Peer review by Valentive H., CMO, Manufacturing

Service Creatio, GrooveHQ, Hiver, CRMdesk, Helprace, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Service Creatio

Top Industries

Computer Software
Information Technology and Services
Professional Training & Coaching

Popular in

Small Business
Mid Market
Enterprise

Service Creatio is popular in Computer Software, Information Technology And Services, and Professional Training & Coaching and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Service Creatio Use Cases

How efficiently Does Service Creatio manage your Engagement Management?

How does Service Creatio facilitate Communication Management?

How can Service Creatio optimize your Campaign Management Workflow?

What benefits does Service Creatio offer for Forecasting?

What solutions does Service Creatio provide for Customer Case Management?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Service Creatio solved their Help Desk needs. Cuspera uses 504 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Nucleus Computer Software	Computer Software	CASE STUDY Nucleus Nucleus, a software company, implemented a CRM solution that increased lead conversion by 30% and boosted sales by 15%. Read More

Frequently Asked Questions(FAQ)

for Service Creatio

What is Service Creatio?

Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management.

Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.

Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.

What is Service Creatio used for?

Service Creatio is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Engagement Management, Communication Management and Campaign Management .

What are the top features of Service Creatio?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Service Creatio.

Who uses Service Creatio?

Service Creatio is used by Computer Software, Information Technology And Services and Professional Training & Coaching among other industries.