LiveAgent: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: LiveAgent
Brand: LiveAgent
Rating: 4.59 (12773 reviews)

4.59 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(12773)

LiveAgent: Help Desk & Live Chat Software

LiveAgent Overview

LiveAgent offers simple customer support software for teams. Great customer service is achieved with better help desk tools, and setup takes just 5 minutes.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using LiveAgent.

Other use cases:

Contact List Management
Communication Management
Call Recording
Customer Feedback Management
Social Media Management
Training & Onboarding
Rating And Review Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using LiveAgent.

Other priorities:

Increase Sales & Revenue
Improve Internal Communications
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally
Improve ROI
Improve Efficiency
Scale Best Practices
Launch New Products
Grow Market Share
Improve Visibility
Improve Brand Engagement
Build Brand Awareness

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LiveAgent Use-Cases and Business Priorities: Customer Satisfaction Data

LiveAgent works with different mediums / channels such as Chat. Phone Calls. Social Media etc.

LiveAgent's features include Ticketing, Recording, Personalization, etc. and LiveAgent support capabilities include Chat Support, Email Support, Phone Support, etc. also LiveAgent analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We have been tracking our phone calls and emails at work and tagging them according to how we are helping our customers...." Peer review by User in Religious Institutions, Religious Institutions

LiveAgent, Freshservice, freshdesk, Zoho Desk, Help Scout, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for LiveAgent

Top Industries

Information Technology and Services
Internet
Computer Software

Popular in

Small Business
Mid Market
Enterprise

LiveAgent is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on LiveAgent Use Cases

Why is LiveAgent the best choice for Helpdesk Management?

LiveAgent offers comprehensive helpdesk management capabilities, including live chat, ticketing, call center functionality, and a customer service portal. It supports multiple communication channels, including email, social media, and internal messaging. The platform is limited by its relatively high price point, and integration with other business tools could be expanded.

"...I tested about 10 different multichannel help desks and this one came out on top...." Peer review by Sudan W., Owner, Retail

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What Are the key features of LiveAgent for Knowledge Management?

LiveAgent's knowledge management capabilities allow for the creation and customization of comprehensive knowledge bases, serving as a central resource for customers and agents. The system facilitates the seamless integration of knowledge bases with other channels, such as tickets, chats, social media, and user forums. While LiveAgent offers robust knowledge management features, it lacks the ability to restrict knowledge base access to specific clients.

"...The ability to upload documents and other media is very easy and allows us to continuously improve our knowledge base. ...." Peer review by Jacob H., COO, Food & Beverages

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How does LiveAgent facilitate Engagement Management?

LiveAgent facilitates customer engagement by providing a centralized platform for managing interactions across multiple channels, including chat, social media, email, and phone calls. The software offers a ticketing system for tracking and responding to customer queries, enabling agents to provide follow-ups and ensure customer satisfaction. LiveAgent's capabilities are limited by the lack of pre-configured rules, necessitating manual setup of ticket notifications, follow-ups, and automations.

"...Live Agent was nice because we were able to chat with users and follow up with via email using the same tool...." Peer review by User

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What benefits does LiveAgent offer for Contact List Management?

LiveAgent enables businesses to manage customer contacts effectively by providing a central platform for communication. It allows agents to track interactions across multiple channels, including live chat, phone calls, and email. This consolidated view facilitates efficient customer service and strengthens relationships. LiveAgent's contact management capabilities may be insufficient for businesses that only require a simple contact form and infrequent customer interactions.

"...It gives instant contact to your customers for sales or general questions and /or support...." Peer review by susan A., Accounting, Manufacturing

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How can LiveAgent optimize your Communication Management Workflow?

LiveAgent provides a comprehensive communication management solution, enabling users to engage with customers across various channels, including email, live chat, social media, and phone. The platform centralizes communication, automating ticket creation and storage. LiveAgent lacks real-time offline messaging functionality, which can be frustrating for users seeking instant communication.

"...Integration with email providers and ability to read/send emails...." Peer review by Peter Krzyzek, Co-Founder & CEO, Chykalophia

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60+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well LiveAgent solved their Help Desk needs. Cuspera uses 12773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Frequently Asked Questions(FAQ)

for LiveAgent

What is LiveAgent?

LiveAgent is a Helpdesk software for SMBs that can be used across industries such as Automotive, Marketing & Telco, Travel, SaaS and more. It can adapt to different business models such as Agencies, Enterprise, NGOs, Startups and others.

LiveAgent provides Helpdesk support through various channels such as Mails, Live Chat, Call Center, Social Media and Knowledge base for customer self help. Some of the main features of LiveAgent include Slack notifications for ticket details, chat and broadcast messages through Viber, and a Universal Inbox for viewing and responding to tickets from all channels.

Ticket status can be viewed from a single dashboard, Hybrid ticketing enables communication to the customer across different channels with the same ticket.

What is LiveAgent used for?

LiveAgent is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Engagement Management .

What are the top features of LiveAgent?

Ticketing, Recording and Personalization are some of the top features of LiveAgent.

Who uses LiveAgent?

LiveAgent is used by Information Technology And Services, Internet and Computer Software among other industries.

What are LiveAgent alternatives?

Freshservice, Freshdesk, Zoho Desk and Help Scout are popular alternatives for LiveAgent.

Where is LiveAgent located?

LiveAgent is headquartered at Vajnorska 100/A, Bratislava, Slovakia 83104, SK.

Peers used LiveAgent for helpdesk management and knowledge management

LiveAgent Competitors

More LiveAgent Alternatives...

LiveAgent Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.50/5 ★ Read Reviews (2)
Analytics	4.39/5 ★ Read Reviews (93)
Custom Reports	3.78/5 ★ Read Reviews (824)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.50/5 ★ Read Reviews (2)
Analytics	4.39/5 ★ Read Reviews (93)
Custom Reports	3.78/5 ★ Read Reviews (824)

LiveAgent Integrations

LiveAgent integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.45/5 ★

Read Reviews (518)

Data Import

4.03/5 ★

Read Reviews (840)

Software Failure Risk Guidance

for LiveAgent

Overall Risk Meter

Low Medium High

Top Failure Risks for LiveAgent

Quality Unit, LLC Profile

Company Name

Quality Unit, LLC

Company Website

https://www.qualityunit.com/

HQ Location

Vajnorska 100/A, Bratislava, Slovakia 83104, SK

Employees

101-250

Social

Financials

PRIVATE

LiveAgent: Use-Cases, Insights and Reviews | 2024 Cuspera

LiveAgent: Help Desk & Live Chat Software

Failure Risk for LiveAgent ?

LiveAgent Overview

Use Cases

Business Priorities

LiveAgent Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on LiveAgent Use Cases

Why is LiveAgent the best choice for Helpdesk Management?

What Are the key features of LiveAgent for Knowledge Management?

How does LiveAgent facilitate Engagement Management?

What benefits does LiveAgent offer for Contact List Management?

How can LiveAgent optimize your Communication Management Workflow?

60+ more Business Use Cases

Frequently Asked Questions(FAQ)

What is LiveAgent?

What is LiveAgent used for?

What are the top features of LiveAgent?

Who uses LiveAgent?

What are LiveAgent alternatives?

Where is LiveAgent located?

Peers used LiveAgent for helpdesk management and knowledge management

LiveAgent Competitors

LiveAgent Features

LiveAgent Integrations

SendHub

Kizen

Mailchimp

Sharpspring

Intercom

Software Failure Risk Guidance

Quality Unit, LLC Profile

Get a personalised risk report for LiveAgent

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