VictorOps Overview

VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.

Other use cases:

  • Sending & Publishing Communications
  • Conference Call Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Engaging And Following Up
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.

VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data

VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Sending email...." Peer review by User

VictorOps, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VictorOps

Top Industries

  • Computer Software
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

VictorOps Customer wins, Customer success stories, Case studies

What Are the key features of VictorOps for Helpdesk Management?

How does VictorOps address your Collaboration Challenges?

How does VictorOps address your Sales Call Management Challenges?

How does VictorOps address your Sending & Publishing Communications Challenges?

11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Carrefour - Retail

Carrefour uses Splunk Cloud Platform to protect its business. It improves customer experience. It provides insights into system performance. It allows faster security response times.

Read more →

Heineken - Food & Beverages

Heineken uses Splunk to improve quality in every bottle. They use data to enhance processes and customer experiences. Splunk helps Heineken be more efficient.

Read more →

Progressive Insurance - Insurance

Progressive Insurance uses Splunk to improve security and observability. They can now detect threats and fix service delays faster. This helps protect their $120 billion market cap.

Read more →

Singapore Airlines

Singapore Airlines uses Splunk to improve its operations. The airline is a very large company. The case study highlights customer success with Splunk.

Read more →

Singapore Airlines - Airlines

Splunk helps Singapore Airlines improve customer experience. The airline uses Splunk to monitor and analyze data. This helps them find and fix problems fast. The result is smoother operations and bet...ter service for travelers. Splunk gives Singapore Airlines more control over their IT systems.

Read more →

Velera - Financial Services

Splunk Observability Cloud helps Velera, a credit union service provider, compete and innovate. Velera uses Splunk to improve monitoring and performance. The solution supports Velera in delivering be...tter services to credit unions. This helps Velera stay competitive in the financial services industry.

Read more →

Frequently Asked Questions(FAQ)

for VictorOps

What are the top features of VictorOps?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of VictorOps.

Who uses VictorOps?

VictorOps is used by Computer Software, Information Technology And Services and Non-Profit Organization Management among other industries.

What are VictorOps alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for VictorOps.

Where is VictorOps located?

VictorOps is headquartered at 270 Brannan St, San Francisco, California 94107, US.
lightning

Peers used VictorOps for helpdesk management and collaboration

VictorOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for VictorOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VictorOps

Splunk LLC News

Product

Cisco's Splunk Cloud awarded DESC Cybersecurity Certification in Dubai - Al Bawaba

Splunk Cloud Platform has received the DESC Cybersecurity Certification from the Dubai Electronic Security Center, meeting stringent cybersecurity and compliance standards. This certification enhances Splunk's credibility as a secure cloud service provider, supporting Dubai's digital transformation and enabling government and critical sectors to adopt its platform with confidence.

Awards

Cisco's Splunk Cloud awarded DESC Cybersecurity Certification in Dubai - Tourismag.com

Splunk Cloud Platform has been awarded the DESC Cybersecurity Certification by the Dubai Electronic Security Center, marking a significant milestone for Splunk in the UAE. This certification ensures that Splunk meets the highest cybersecurity and compliance standards, facilitating adoption by government and critical sectors in Dubai. It enhances trust in Splunk's services, supporting secure digital transformation across public and private sectors.

Product

Cisco launches Splunk Observability Cloud on AWS in Singapore - FutureCIO

Cisco has launched the Splunk Observability Cloud on AWS in Singapore, enhancing IT operations with real-time visibility and data control. This deployment aids industries in meeting regulatory and data retention needs while maintaining system performance and resilience. The solution offers unsampled insights across infrastructure and applications, supporting innovation and strategic business initiatives.

Product

Splunk Wants to Outdo LLMs to Teach AI How to Read Machine Data

Splunk Wants to Outdo LLMs to Teach AI How to Read Machine Data

Splunk LLC Profile

Company Name

Splunk LLC

Company Website

https://www.splunk.com/

HQ Location

270 Brannan St, San Francisco, California 94107, US

Employees

1001-5000

Social

Financials

IPO