VictorOps Overview

VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.

Other use cases:

  • Sending & Publishing Communications
  • Conference Call Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Engaging And Following Up
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.

VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data

VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Collaboration...." Peer review by Dmitrii M, Head of IT Administration, Information Technology and Services

VictorOps, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VictorOps

Top Industries

  • Computer Software
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on VictorOps Use Cases

What solutions does VictorOps provide for Helpdesk Management?

What solutions does VictorOps provide for Collaboration?

What Are the key features of VictorOps for Sales Call Management?

Why is VictorOps the best choice for Sending & Publishing Communications?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Retail

CASE STUDY Carrefour

Carrefour uses Splunk Cloud Platform to protect its business. It improves customer experience. It provides insights into system performance. It allows faster security response times.

CASE STUDY Singapore Airlines

Splunk helps Singapore Airlines improve customer experience. The airline uses Splunk to monitor and analyze data. This helps them find and fix problems fast. The result is smoother operations and bet...ter service for travelers. Splunk gives Singapore Airlines more control over their IT systems.

Food & Beverages

CASE STUDY Heineken

Heineken uses Splunk to improve quality in every bottle. They use data to enhance processes and customer experiences. Splunk helps Heineken be more efficient.

CASE STUDY Singapore Airlines

Singapore Airlines uses Splunk to improve its operations. The airline is a very large company. The case study highlights customer success with Splunk.

Insurance

CASE STUDY Progressive Insurance

Progressive Insurance uses Splunk to improve security and observability. They can now detect threats and fix service delays faster. This helps protect their $120 billion market cap.

Hospital & Health Care

CASE STUDY Children's National Hospital

Splunk helps Children's National Hospital with threat detection, investigation, and response. The hospital uses Splunk to improve security and protect patient data. Splunk provides a complete view of... threats across the network. The solution helps the hospital respond faster to incidents. This keeps sensitive information safe and supports hospital operations.

Frequently Asked Questions(FAQ)

for VictorOps

What are the top features of VictorOps?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of VictorOps.

Who uses VictorOps?

VictorOps is used by Computer Software, Information Technology And Services and Non-Profit Organization Management among other industries.

What are VictorOps alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for VictorOps.

Where is VictorOps located?

VictorOps is headquartered at 270 Brannan St, San Francisco, California 94107, US.
lightning

Peers used VictorOps for helpdesk management and collaboration

VictorOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for VictorOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VictorOps

Splunk LLC News

Partnership

Splunk ANZ CTO on the opportunities observability brings partners - CRN Australia

Splunk's ANZ CTO, Craig Magee, highlights the strategic opportunities for partners in observability and AI data management. He emphasizes the role of partners in simplifying tools and engaging more deeply with Splunk's customers. Magee advocates for a shift from transactional to strategic partnerships, leveraging partners' expertise to navigate AI challenges and enhance customer engagement.

Product

Splunk Attack Range 4.0 Enables Detection Teams to Emulate Adversary Behavior

Splunk has released Attack Range 4.0, a major update to its open-source cybersecurity simulation platform. This release enables detection teams to emulate adversary behavior more effectively, accelerating threat detection and response. Attack Range 4.0 introduces enhanced automation, improved adversary emulation capabilities, and streamlined integration with Splunks security analytics tools, supporting advanced security operations and incident response.

Partnership

AQUSENSE AND SPLUNK PARTNER TO REVOLUTIONIZE WI-FI POWERED HUMAN ...

Aqusense and Splunk formed a technology partnership to integrate Aqusenses Wi-Fi-based AI sensor technology with Splunks Edge Hub and Operational Technology Intelligence (OTI) platforms. The collaboration targets advanced human presence and motion detection for smart data centers and industrial environments, enhancing real-time analytics, security, and operational efficiency.

Product

Amid AI-Powered Cyberattacks, Critical Need For Connected Security Operations: Splunk Report

Splunks latest report highlights a surge in AI-driven cyberattacks, stressing the urgent need for integrated security operations across enterprises. The report details how organizations face increased attack volume and sophistication, with AI accelerating threat detection and response requirements. Splunk advocates for unified security platforms to improve resilience, visibility, and incident response in the evolving cybersecurity landscape.

Splunk LLC Profile

Company Name

Splunk LLC

Company Website

https://www.splunk.com/

HQ Location

270 Brannan St, San Francisco, California 94107, US

Employees

1001-5000

Social

Financials

IPO