VictorOps Overview

VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using VictorOps.

Other use cases:

  • Sending & Publishing Communications
  • Conference Call Management
  • Training & Onboarding
  • Workflow Management
  • Playbook Creation
  • Engaging And Following Up
  • Loyalty Management
See all use cases See less use cases

Business Priorities

Shorten Ramp Up Time is the most popular business priority that customers and associates have achieved using VictorOps.

VictorOps Use-Cases and Business Priorities: Customer Satisfaction Data

VictorOps works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.

VictorOps's features include Alerts: Popups & Notifications, Personalization, and Ticketing. and VictorOps support capabilities include Phone Support, Email Support, 24/7 Support, etc. also VictorOps analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We also get collaboration on this timeline as everyone can post about the incident from victorops' interface or via integrated chatops...." Peer review by Mike P., Computer Software

VictorOps, AlertOps, GoTo Resolve, osTicket, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for VictorOps

Top Industries

  • Computer Software
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Enterprise
  • Small Business

VictorOps is popular in Computer Software, Information Technology And Services, and Non-Profit Organization Management and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on VictorOps Use Cases

What solutions does VictorOps provide for Helpdesk Management?

Why is VictorOps the best choice for Collaboration?

What benefits does VictorOps offer for Sales Call Management?

How does VictorOps facilitate Sending & Publishing Communications?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well VictorOps solved their Help Desk needs. Cuspera uses 600 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Frequently Asked Questions(FAQ)

for VictorOps

What are the top features of VictorOps?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of VictorOps.

Who uses VictorOps?

VictorOps is used by Computer Software, Information Technology And Services and Non-Profit Organization Management among other industries.

What are VictorOps alternatives?

AlertOps, GoTo Resolve, OsTicket and Azuredesk are popular alternatives for VictorOps.

Where is VictorOps located?

VictorOps is headquartered at 270 Brannan St, San Francisco, California 94107, US.
lightning

Peers used VictorOps for helpdesk management and collaboration

VictorOps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.62/5 ★

Read Reviews (1)
Custom Reports

4.40/5 ★

Read Reviews (44)
Analytics

4.09/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for VictorOps

Overall Risk Meter

Low Medium High

Top Failure Risks for VictorOps

Splunk LLC News

Auguria Security Knowledge Layer App & Add-On Now Splunk Cloud Compatible

Auguria Security Knowledge Layer App & Add-On is now compatible with Splunk Cloud, enhancing its integration capabilities.

05/03/2025 - source

Westcon-Comstor extends Splunk collaboration to EMEA - PCR

Westcon-Comstor has secured EMEA distribution rights for Splunk, following Splunk's acquisition by Cisco. This collaboration allows Comstor to offer Splunk and Cisco solutions to partners, enhancing growth opportunities through value-added services and a dedicated Splunk portfolio for Cisco customers.

05/02/2025 - source

Cisco amps up Splunk observability platform - Network World

Cisco enhances Splunk's observability platform, improving data insights and monitoring capabilities.

13/11/2024 - source

Splunk LLC Feeds

Former Splunk CEO, Cisco President Of Go-To-Market To Depart In April - CRN

Former Splunk CEO Gary Steele is leaving his position as Cisco's president of go-to-market in April to pursue a CEO role elsewhere. His leadership was crucial in integrating Splunk with Cisco after the acquisition.

12/02/2025 - source

Splunk LLC Profile

Company Name

Splunk LLC

Company Website

https://www.splunk.com/

HQ Location

270 Brannan St, San Francisco, California 94107, US

Employees

1001-5000

Social

Financials

IPO