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Batch vs TrueContext (formerly ProntoForms): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Batch vs. TrueContext (formerly ProntoForms) is based on a specific set of business needs and context. The comparison uses 9378 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Batch and TrueContext (formerly ProntoForms)

Batch, and TrueContext (formerly ProntoForms) belong to a category of solutions that help Mobile Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Batch covers Engagement Management with Mobile, Loyalty Management with Mobile, Communication Management with Website, Personalized Marketing with Website, etc.

TrueContext (formerly ProntoForms) focuses on Helpdesk Management with Mobile, Workflow Management with Mobile, Sales Document Management, Collaboration, etc.

"While Batch has built an amazing tech & CRM platform, their customer support might be what's most impressive with them. " - Yan Hascoet

"We’ve had these [digital] initiates for a while now. It’s no longer a nice to have or something that a customer thinks about. They’re table stakes now. " - Chris Westlake

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Batch

Focus area

Batch is better than TrueContext (formerly ProntoForms) for

Software Failure Risk

  • medium

logo TrueContext (formerly ProntoForms)

Focus area

TrueContext (formerly ProntoForms) is better than Batch for

Software Failure Risk

  • low

About

Mobile Engagement Platform for better communication with your mobile customers

The field workflow platform designed for productivity

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

14

68

Total Goals
(we found evidences for)

6

15

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


loyalty management

identify target customers


communication management

sending & publishing communications


helpdesk management


rating and review management


training & onboarding


competitive intelligence


workflow management



contract management


proposal & quote management



sales document management

contract management

proposal & quote management





social media analytics


social media management

social media analytics


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


customer case management



content management


contact list management


products & pricelist management


generation of new leads




account management


knowledge management





sales call management



relationship management


business development



performance management


lead qualification


conversion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • See 3 more
  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Launch new products

  • Improve internal communications

  • Build brand awareness

  • Establish thought leadership

  • Manage risk

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve consistency

  • Improve visibility

  • See 12 more

Top Channels

Channels Used

  • mobile

  • e-mail

  • mobile app

  • offline

  • video

  • website

  • point of sale

  • phone calls

  • text SMS

  • on premises

  • social media

  • Twitter

  • games

  • chat

  • review sites

  • Amazon

  • trade shows

  • user generated content

  • blogs

  • See 16 more
  • mobile

  • e-mail

  • mobile app

  • offline

  • video

  • website

  • point of sale

  • phone calls

  • text SMS

  • on premises

  • social media

  • Twitter

  • games

  • chat

  • review sites

  • Amazon

  • trade shows

  • user generated content

  • blogs

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting