BetterCloud vs. Ping Identity: Security Solution Comparison 2025

Overview: BetterCloud and Ping Identity as Security Category solutions.

BetterCloud and Ping Identity offer distinct capabilities in the security solutions domain. BetterCloud excels in workflow and sales document management, making it ideal for mid-market to large enterprises. It's focused on mid-market to enterprise users, prominently supporting industries like Information Technology. Ping Identity, on the other hand, emphasizes security, privacy, and customer engagement, appealing more to smaller businesses. Both products provide robust vendor support but cater to different operational needs, aligning BetterCloud with IT and educational sectors and Ping Identity with insurance and software industries.

BetterCloud: BetterCloud is preferred by IT and Help Desk teams for SaaS and spend management. It is consistently recognized as a leading platform in its field.

Ping Identity: Ping Identity helps secure users and digital interactions. It ensures frictionless experiences while protecting enterprise identity.

BetterCloud and Ping Identity: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

BetterCloud facilitates workflow and sales document management, enhancing operational workflows for bigger teams. read more →

Ping Identity supports engagement and collaboration, essential for effective customer feedback and engagement activities. read more →

Business Goals

BetterCloud helps improve digital presence and scaling best practices, which is crucial for larger enterprises. read more →

Ping Identity aids in managing risk, enhancing customer relationships, and supports sales growth, aligning with dynamic business expansion. read more →

Core Features

Standout features of BetterCloud include security, integration, and custom reports, meeting compliance and reporting needs. read more →

Ping Identity features strong security, integration, and AI-powered tools, helping businesses with privacy and automated processes. read more →

Vendor Support

BetterCloud provides a comprehensive support framework with 24/7 support and email options meeting complex requirements. read more →

Ping Identity offers robust 24/7 support including phone and chat, reflecting its focus on consistent customer assistance. read more →

Segments and Industries

BetterCloud primarily serves mid-market and enterprise sectors, with significant users in IT and education. read more →

Ping Identity predominantly caters to small and mid-market segments, with a notable presence in the insurance and software sectors. read more →

Operational Alignment

BetterCloud integrates well into larger business workflows, adapting to extensive IT operations. read more →

Ping Identity fits small business needs, integrating easily into customer-focused operational environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for BetterCloud and Ping Identity

What benefits does BetterCloud and Ping Identity offer for Training & Onboarding?

Bettercloud focuses on automating onboarding and offboarding workflows for employees. Ping Identity focuses on streamlining and securing onboarding for applications and customers. Both tools offer automated solutions for onboarding, but Bettercloud's focus is on employee management while Ping Identity's focus is on application and customer management.

"...They ensure your SaaS platforms are secure, easy to manage, and cut onboard/offboard time by multiplicative margins...." Peer review by Administrator

"...As a developer I have managed to onboard many applications using pingfederate...." Peer review by Faisal N, System engineer

What makes BetterCloud and Ping Identity ideal for Helpdesk Management?

Bettercloud and Ping Identity both help reduce the workload of help desk teams. Bettercloud automates offboarding processes, freeing up time for help desk employees to handle other tasks. Ping Identity reduces the number of password reset calls to the help desk by implementing single sign-on (SSO) solutions.

"...That means no more manual steps or missed notifications for the Help Desk Team, and the Security team can rest easy knowing departing employees are instantly revoked from applications and sensitive files. ..." Solve Your Most Critical SaaS Operations Challenges

"...Since its formation in 1997, Tesco Bank has been helping Tesco customers manage their money better by providing a host of banking, general insurance and money products and services...." Tesco Bank Counts on Customer Identity to Put Customer Experience First