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Bigcontacts CRM vs Livezilla Customer Support: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Bigcontacts CRM low Failure Risk for Livezilla Customer Support low
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Comparison Summary

This comparison report of Bigcontacts CRM vs. Livezilla Customer Support is based on a specific set of business needs and context. The comparison uses 3969 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bigcontacts CRM and Livezilla Customer Support

Bigcontacts CRM, Capsule CRM, GoldMine Premium CRM, etc., belong to a category of solutions that help CRM, whereas Livezilla Customer Support, Clickdesk, Tawk.to, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bigcontacts CRM covers Contact List Management with E-Mail, Engagement Management with Phone Calls, Helpdesk Management, Communication Management with E-Mail, etc.

Livezilla Customer Support focuses on Helpdesk Management with Social Media, Communication Management with Chat, Contact List Management with Chat, Engagement Management with Chat, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bigcontacts CRM

Focus area

Bigcontacts CRM is better than Livezilla Customer Support for

Software Failure Risk

  • low

logo Livezilla Customer Support

Focus area

Livezilla Customer Support is better than Bigcontacts CRM for

Software Failure Risk

  • low

About

BIGContacts | CRM and email marketing app for small businesses

LiveZilla Live Chat, Live Support, Ticket System and Customer ...

Age

2009

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

49

35

Total Goals
(we found evidences for)

3

9

Top Processes

Evidences indicate better relative satisfaction

contact list management

Read Reviews (88)

Read Reviews (42)

contacts history

Read Reviews (8)

Read Reviews (0)

tracking contacts

Read Reviews (6)

Read Reviews (0)

helpdesk management

Read Reviews (39)

Read Reviews (193)

engagement management

Read Reviews (38)

Read Reviews (38)

engaging and following up

Read Reviews (37)

Read Reviews (16)

communication management

Read Reviews (37)

Read Reviews (57)

sending & publishing communications

Read Reviews (20)

Read Reviews (15)

tracking & monitoring communications

Read Reviews (15)

Read Reviews (30)

sales call management

Read Reviews (20)

Read Reviews (0)

meeting management

Read Reviews (12)

Read Reviews (0)

call recording

Read Reviews (7)

Read Reviews (0)

campaign management

Read Reviews (17)

Read Reviews (0)

social media management

Read Reviews (7)

Read Reviews (1)

social media analytics

Read Reviews (5)

Read Reviews (0)

monitoring social media

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (6)

Read Reviews (1)

lead qualification

Read Reviews (5)

Read Reviews (1)

lead qualification: demographic

Read Reviews (5)

Read Reviews (0)

products & pricelist management

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (5)

Read Reviews (0)

conversion management

Read Reviews (4)

Read Reviews (2)

sales document management

Read Reviews (2)

Read Reviews (19)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

contract management

Read Reviews (1)

Read Reviews (12)

opportunity management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (1)

Read Reviews (2)

content sharing

Read Reviews (0)

Read Reviews (12)

content management

Read Reviews (0)

Read Reviews (12)

content sharing

Read Reviews (0)

Read Reviews (12)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (8)

customer feedback management

Read Reviews (0)

Read Reviews (9)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (8)

knowledge management

Read Reviews (0)

Read Reviews (6)

lifetime value management

Read Reviews (0)

Read Reviews (4)

promotion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Improve brand engagement

  • Improve digital and social presence

  • Grow market share

  • See 6 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Twitter

  • Facebook

  • offline

  • video

  • on premises

  • point of sale

  • phone calls

  • promotions

  • mobile

  • mobile app

  • See 11 more

  • chat

  • website

  • social media

  • e-mail

  • Twitter

  • Facebook

  • offline

  • video

  • on premises

  • point of sale

  • phone calls

  • promotions

  • mobile

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting