cuspera logo CUSPERA

BirdEye vs TargetBay: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of BirdEye vs. TargetBay is based on a specific set of business needs and context. The comparison uses 7847 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing BirdEye and TargetBay

BirdEye, TargetBay, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.

TargetBay focuses on Engagement Management with E-Mail, Rating And Review Management with Social Media, Advertisement with Social Media, Communication Management with E-Mail, etc.

"This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in ...full motion now. " - Dr. Bradley Wilkinson

"BayEngage has helped to skyrocket email marketing revenue to about $60k in just 3 months. BayEngage from TargetBay is extremely user-friendly and a great time saver for Ecommerce email marketing campaigns. We used both Infusionsoft and Mailchimp, bu...t we found it challenging to send emails without bouncing back and have them landed in the ‘Inbox folder’, email open rates challenge was finally solved and that too instantly when we switched to BayEngage from TargetBay. " - Stacy R

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo BirdEye

Focus area

BirdEye is better than TargetBay for

Software Failure Risk

  • medium

logo TargetBay

Focus area

TargetBay is better than BirdEye for

Software Failure Risk

  • low

About

BirdEye: Online Review Management | Customer Review Software

TargetBay - Reviews And Q&A, Behavioral Pop Up, Email ...

Age

2012

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

79

58

Total Goals
(we found evidences for)

17

11

Top Processes

Evidences indicate better relative satisfaction


rating and review management


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


reputation management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

engaging on social media

scheduling post to social media

managing social media account

social media analytics

monitoring social media


sales review & feedback


contact list management


generation of new leads


training & onboarding


helpdesk management



competitive intelligence





sales document management

contract management

proposal & quote management


business development


workflow management


conversion management


social media marketing


motivation management


campaign management

campaign analytics

campaign monitoring



content management


customer case management





conference call management


lifetime value management


relationship management


loyalty management

customise loyalty program



promotion management



products & pricelist management



meeting management


sales call management

meeting management


segmentation and targeting


discount management



personalized marketing


Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve consistency

  • Launch new products

  • Increase customer life time value

  • Improve visibility

  • See 14 more
  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Build brand awareness

  • Improve digital and social presence

  • Improve brand engagement

  • Scale best practices

  • Grow market share

  • Reduce bounce

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • e-mail

  • social media

  • website

  • promotions

  • point of sale

  • offline

  • user generated content

  • coupons

  • Facebook

  • Instagram

  • display advertisement

  • review sites

  • blogs

  • mobile

  • games

  • video

  • phone calls

  • Facebook page

  • Twitter

  • See 16 more
  • e-mail

  • social media

  • website

  • promotions

  • point of sale

  • offline

  • user generated content

  • coupons

  • Facebook

  • Instagram

  • display advertisement

  • review sites

  • blogs

  • mobile

  • games

  • video

  • phone calls

  • Facebook page

  • Twitter

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting