BirdEye Overview

Birdeye addresses the challenge of managing brand reputation and social engagement for local businesses. It combines AI-driven tools to elevate brand perception and improve customer interactions. By harnessing AI, Birdeye enables businesses to effectively monitor and enhance their reputation across digital platforms. This solution also facilitates social media engagement, ensuring that customer experiences are consistently positive and aligned with brand values. A key feature is its integration capability with various apps, streamlining operations and providing actionable insights. Birdeye's approach ensures that businesses can stay ahead in a competitive market by maintaining a strong and positive online presence.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using BirdEye.

Other use cases:

  • Reputation Management
  • Communication Management
  • Social Media Management
  • Sales Review & Feedback
  • Contact List Management
  • Generation Of New Leads
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using BirdEye.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Consistency
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data

BirdEye works with different mediums / channels such as Social Media.

BirdEye's features include Feedback Surveys, Dashboard, Ticketing, etc. and BirdEye support capabilities include Chat Support, Email Support, Phone Support, etc. also BirdEye analytics capabilities include Analytics, and Custom Reports.

Reviews

"Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to dete...rmine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful." - Brian Von Bergen

BirdEye, Okendo, NiceJob, Broadly, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.

Popular Business Setting

for BirdEye

Top Industries

  • Hospital & Health Care
  • Consumer Services
  • Medical Practice

Popular in

  • Small Business
  • Mid Market
  • Enterprise

BirdEye is popular in Hospital & Health Care, Consumer Services, and Medical Practice and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on BirdEye Use Cases

How efficiently Does BirdEye manage your Rating And Review Management?

What makes BirdEye ideal for Customer Feedback Management?

What Are the key features of BirdEye for Engagement Management?

What makes BirdEye ideal for Reputation Management?

How can BirdEye optimize your Communication Management Workflow?

56+ more Business Use Cases

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
BirdEye testimonial

Brian Von Bergen

Head of Operations

Sunlight Financial
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Testimonial By Brian Von Bergen
BirdEye testimonial

Dr. Ruth Bailey

DDS

Ruth E. Bailey D.D.S.
I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey
BirdEye testimonial

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson
CUSTOMERS TESTIMONIALS
BirdEye testimonial

Brian Von Bergen

Head of Operations

Sunlight Financial
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful.

Testimonial By Brian Von Bergen
BirdEye testimonial

Dr. Ruth Bailey

DDS

Ruth E. Bailey D.D.S.
I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey
BirdEye testimonial

Cindy Johnson

Marketing Manager

Bass & Hall Dental Implant and Periodontal Partners LLP
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson

Case Studies

Marketing and Advertising

CASE STUDY CF Search Marketing

CF Search Marketing used Birdeye to improve the online reputation of car dealerships. They faced a challenge where internal service ratings were high, but public reviews were low. By integrating Bird...eye with their Dealer Management Systems, they automated review requests to customers. This made it easy for customers to leave feedback after their visits. As a result, more positive reviews appeared online, helping dealerships show their true customer satisfaction.

Read more →
Financial Services

CASE STUDY Firstmark Credit Union

Birdeye helped Firstmark Credit Union improve their online presence and review ratings. The credit union used Birdeye's Reviews, Listings, and Google Seller Ratings products. Their average review sco...re increased from 3.6 to 4.6 stars. The number of reviews grew from 1,200 to 2,700. This boosted their SEO and made it easier for customers to find them. The partnership helped Firstmark Credit Union qualify quickly for Google Seller Ratings and support their growth goals.

Read more →
Automotive

CASE STUDY Coleman Taylor Transmissions

Birdeye Listings helped Coleman Taylor Transmissions fix inconsistent business listings online. The company used Birdeye’s dashboard to manage 14 locations and over 588 listings. This made it easy to... update information and improve accuracy across sites like Google, Facebook, and Bing. Since using Birdeye, they saw 475,700 Google profile impressions, 16,200 website visits, 31,400 direction requests, and 80,300 call clicks. Birdeye improved their SEO and online presence.

Read more →

CASE STUDY Mecca Property Management

Birdeye Surveys helped Mecca Property Management automate resident feedback collection. Before, Mecca used manual surveys that took a lot of time and missed important feedback. With Birdeye, surveys ...are sent automatically after move-ins, work orders, and renewals. This saves time and gives Mecca real-time insights into resident satisfaction. Custom surveys help Mecca improve services and keep residents happy.

Read more →
Restaurants

CASE STUDY Black Bear Diner

Birdeye helped Black Bear Diner manage guest feedback across 160+ locations. The challenge was handling a surge in customer reviews as the diner expanded. Birdeye’s AI-powered tools, including Review...s AI and Insights AI, allowed managers to monitor, analyze, and respond to feedback quickly. Automated alerts and dashboards made it easy to resolve issues and track trends. As a result, Black Bear Diner maintained high guest satisfaction while growing rapidly.

Read more →
Restaurants

CASE STUDY Fireman Hospitality Group

Fireman Hospitality Group used Birdeye to improve guest experiences at their 13 restaurant locations. They faced challenges managing online reviews across multiple sites. Birdeye automated their revi...ew collection and response process. Integration with Toast POS helped them generate over 8,900 new reviews. This boosted their online reputation and increased customer engagement. Birdeye's reporting tools gave managers daily insights to improve service.

Read more →

Video

Meet the Birdeye Platform

Video Thumbnail

Frequently Asked Questions(FAQ)

for BirdEye

What is BirdEye?

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

What is BirdEye used for?

BirdEye is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Engagement Management .

What are the top features of BirdEye?

Feedback surveys, Dashboard and Ticketing are some of the top features of BirdEye.

Who uses BirdEye?

BirdEye is used by Hospital & Health Care, Consumer Services and Medical Practice among other industries.

What are BirdEye alternatives?

Okendo, NiceJob, Broadly and Grade.Us Review Management are popular alternatives for BirdEye.

Where is BirdEye located?

BirdEye is headquartered at 250 Cambridge Ave Suite 103 Palo Alto, CA 94306.
lightning

Peers used BirdEye for rating and review management and customer feedback management

BirdEye Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.79/5 ★

Read Reviews (12)
Analytics

4.58/5 ★

Read Reviews (191)
Custom Reports

3.88/5 ★

Read Reviews (821)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.79/5 ★

Read Reviews (12)
Analytics

4.58/5 ★

Read Reviews (191)
Custom Reports

3.88/5 ★

Read Reviews (821)

Software Failure Risk Guidance

?

for BirdEye

Overall Risk Meter

Low Medium High

Top Failure Risks for BirdEye

Birdeye, Inc. News

Product

Birdeye Launches Brand AI and Industry AI

Birdeye has launched two new AI-powered products, Insights AI and Competitors AI, aimed at helping local brands gain actionable insights and outperform competitors. Insights AI delivers generative AI recommendations to improve customer sentiment, reputation, and online visibility using the Birdeye Score. Competitors AI enables brands to benchmark performance against rivals and identify growth opportunities.

Read more →
Product

Birdeye Launches Brand AI and Industry AI - PR Newswire

Birdeye has launched Brand AI and Industry AI, expanding its AI-powered platform for social media and reputation management. These new solutions offer advanced automation and industry-specific insights for local brands, enhancing customer engagement and digital presence.

Read more →
Product

Birdeye Unveils Insights AI and Competitors AI at View 2024

Birdeye unveils Insights AI and Competitors AI at View 2024.

Read more →

Birdeye Unveils Insights AI and Competitors AI at View 2024

Birdeye introduces Insights AI and Competitors AI at View 2024.

Read more →

Birdeye, Inc. Profile

Company Name

Birdeye, Inc.

Company Website

https://birdeye.com/

Year Founded

2012

HQ Location

250 Cambridge Ave Suite 103 Palo Alto, CA 94306

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES C