BirdEye Overview
Birdeye addresses the challenge of managing brand reputation and social engagement for local businesses. It combines AI-driven tools to elevate brand perception and improve customer interactions. By harnessing AI, Birdeye enables businesses to effectively monitor and enhance their reputation across digital platforms. This solution also facilitates social media engagement, ensuring that customer experiences are consistently positive and aligned with brand values. A key feature is its integration capability with various apps, streamlining operations and providing actionable insights. Birdeye's approach ensures that businesses can stay ahead in a competitive market by maintaining a strong and positive online presence.
Use Cases
Customers recommend Rating And Review Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using BirdEye.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using BirdEye.
BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data
BirdEye works with different mediums / channels such as Social Media.
BirdEye's features include Feedback Surveys, Dashboard, Ticketing, etc. and BirdEye support capabilities include Chat Support, Email Support, Phone Support, etc. also BirdEye analytics capabilities include Analytics, and Custom Reports.
Reviews
"Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to dete...rmine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful." - Brian Von Bergen
Peer review evidence (same sources as the product rating summary)
"...We have many locations, all with their respective online reviews that need managing...." Peer review by Kelsy R, Digital Marketing
"...More diners opening across the country meant more reviews pouring in, and more location managers responsible for managing their feedback...." Case Study Black Bear Diner
"...You can follow up anytime to see what's going on with the request...." Peer review by Carolyn E., Marketing Director, Legal Services
BirdEye, Okendo, NiceJob, Broadly, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.
Popular Business Setting
for BirdEye
Top Industries
- Hospital & Health Care
- Consumer Services
- Medical Practice
Popular in
- Small Business
- Mid Market
- Enterprise
BirdEye is popular in Hospital & Health Care, Consumer Services, and Medical Practice and is widely used by Small Business, Mid Market, and Enterprise.
BirdEye Customer wins, Customer success stories, Case studies
How efficiently Does BirdEye manage your Rating And Review Management?
Why is BirdEye the best choice for Customer Feedback Management?
What makes BirdEye ideal for Engagement Management?
What solutions does BirdEye provide for Reputation Management?
Why is BirdEye the best choice for Communication Management?
22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. |
|
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! |
|
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brian Von Bergen Head of Operations Sunlight Financial |
Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. |
|
Chad Roylance VP Operations Mike Bachman Plumbing |
We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! |
|
Dr. Bradley Wilkinson DDS Wilkinson Bradley W DDS |
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson |
Chartway Credit Union - Banking - Large
Elevate Roofing & Exteriors - Construction - Small
VanDyk Mortgage Corporation - Financial Services - Medium
Hudson’s Furniture + Mattress - Retail - Medium
Meet the Birdeye Platform
Frequently Asked Questions(FAQ)
for BirdEye
What is BirdEye?
BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.
The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.
Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.
What is BirdEye used for?
What are the top features of BirdEye?
Who uses BirdEye?
What are BirdEye alternatives?
Where is BirdEye located?
Peers used BirdEye for rating and review management and customer feedback management
BirdEye Competitors
BirdEye Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
BirdEye Integrations
BirdEye integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for BirdEye
Software Failure Risk Guidance
?for BirdEye
Overall Risk Meter
Top Failure Risks for BirdEye
Birdeye, Inc. News
Introducing the Birdeye MCP Server
Birdeye has launched the MCP Server, enabling AI assistants to access real-time data from Birdeye's platform. This integration allows users to build custom applications and workflows using reviews, ratings, and surveys. The MCP Server enhances enterprise control with secure, authenticated access, transforming how businesses interact with customer data.
Birdeye Earns #1 Enterprise Rankings Across 14 Categories in G2 Summer 2026 Awards
Birdeye achieved #1 enterprise rankings in 14 categories in the G2 Summer 2026 Awards, highlighting its leadership in AI-driven marketing and reputation management. The recognition underscores Birdeye's innovation and growing enterprise adoption, with significant growth in bookings and deal size.
Birdeye announces integration with Xero
Birdeye has integrated with Xero, a cloud-based accounting platform. This integration automates the review solicitation process, enhancing customer experience and support efficiency by ensuring a continuous flow of new reviews for businesses using Xero.
Birdeye announces integration with Freshdesk
Birdeye has integrated with Freshdesk, a customer service platform, to automate review and survey requests. This integration aims to enhance customer experience by streamlining the review solicitation process, ensuring businesses receive a steady flow of feedback.
Birdeye, Inc. Profile
HQ Location
250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees
251-500
Social
Financials
SERIES C
