BirdEye: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: BirdEye
Brand: BirdEye
Rating: 4.79 (6752 reviews)

4.79 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(6752)

BirdEye: Online Review Management | Customer Review Software

AI Powered

BirdEye Overview

Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using BirdEye.

Other use cases:

Reputation Management
Communication Management
Social Media Management
Sales Review & Feedback
Contact List Management
Generation Of New Leads
Training & Onboarding

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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using BirdEye.

Other priorities:

Enhance Customer Relationships
Increase Sales & Revenue
Build Brand Awareness
Scale Best Practices
Establish Thought Leadership
Improve ROI
Improve Efficiency
Improve Internal Communications
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Consistency
Launch New Products
Increase Customer Life Time Value
Improve Visibility

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BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data

BirdEye works with different mediums / channels such as Social Media.

BirdEye's features include Feedback Surveys, Dashboard, Ticketing, etc. and BirdEye support capabilities include Chat Support, Email Support, Phone Support, etc. also BirdEye analytics capabilities include Analytics, and Custom Reports.

Reviews

"Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to dete...rmine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful." - Brian Von Bergen

BirdEye, Podium, ReviewTrackers, Reputation.com, GatherUp, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for BirdEye

Top Industries

Hospital & Health Care
Consumer Services
Medical Practice

Popular in

Small Business
Mid Market
Enterprise

BirdEye is popular in Hospital & Health Care, Consumer Services, and Medical Practice and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on BirdEye Use Cases

Why is BirdEye the best choice for Rating And Review Management?

The system simplifies review requests to customers and provides an easy method for front desk staff to collect patient feedback. It consolidates online review management across multiple platforms and provides performance overviews. A limitation exists in that the software does not currently offer reports on the number of reviews per star rating per requesting agent.

"...BirdEye makes it easy for our front desk team members to ask for and receive patient/customer reviews...." Peer review by Erika Solomon, Manager of Human Resources, Serenity Pediatrics

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What makes BirdEye ideal for Customer Feedback Management?

Birdeye offers a comprehensive suite of tools for managing customer feedback, including review generation, social listening, survey management, and customer support ticketing. The platform provides real-time insights and competitive benchmarking to help businesses improve customer satisfaction and drive growth. One limitation of Birdeye is the inability to use Net Promoter Score (NPS) scale in disposition checks.

"...I think most people in this industry tend to assign customer experience to specific KPIs such as a quality assurance score, Net Promoter Score, or star rating...." Holly Carroll makes every experience the one of a lifetime

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How efficiently Does BirdEye manage your Engagement Management?

Birdeye Engagement Management enables businesses to monitor and manage online reputation, generate reviews, and engage with customers across multiple platforms. The software provides tools to analyze customer sentiment, track social media conversations, and respond to inquiries efficiently. Birdeye Engagement Management may require time to fully learn and implement.

"...This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues...." Testimonial by Brian Von Bergen, Head of Operations, Sunlight Financial

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Why is BirdEye the best choice for Reputation Management?

The software provides reputation management capabilities for businesses of all sizes. It enables businesses to collect, monitor, and market customer reviews. The software has a limited ability to manage social media reputations.

"...Predominantly a reputation management tool, BirdEye also makes for an excellent enterprise management software supported by its features...." 10 Best Enterprise Feedback Management (EFM) Software of 2020

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What makes BirdEye ideal for Communication Management?

Birdeye offers a comprehensive suite of communication management tools. It facilitates review generation and marketing, social media management, and customer surveys. Birdeye’s lack of integration with other communication management systems limits its potential for users with existing platforms.

"...Easy email process to send out links...." Peer review by Jyl Kyser, Administrative Assistant, Capital City Appliance Service

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56+ more Business Use Cases

22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Brian Von Bergen Head of Operations Sunlight Financial	Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. Testimonial By Brian Von Bergen
Dr. Ruth Bailey DDS Ruth E. Bailey D.D.S.	I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey
Chad Roylance VP Operations Mike Bachman Plumbing	We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! Testimonial By Chad Roylance

CUSTOMERS	TESTIMONIALS
Brian Von Bergen Head of Operations Sunlight Financial	Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to determine any complaints or issues. I appreciate the U...ser interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. Testimonial By Brian Von Bergen
Dr. Ruth Bailey DDS Ruth E. Bailey D.D.S.	I've spent a lot of money over the years trying to boost my online ranking. BirdEye has been the single most effective thing I have implemented. It is so easy to use for us and our patients! Testimonial By Dr. Ruth Bailey
Chad Roylance VP Operations Mike Bachman Plumbing	We had a total of 75 online reviews over 10 years averaging a 3.5 rating over all platforms. We implemented Birdeye and saw immediate results. We have been working with them for nearly 2 years and have received an additional 600 reviews and brought our online rating to 4.7 across all platforms. We'...re showing up #1 on Google in our area now. People are calling us based on our reviews now! Testimonial By Chad Roylance

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Heathpointe Hospital & Health Care	Hospital & Health Care	Case Study Heathpointe Heathpointe improves patient experience with automated review generation. Read More
Steele Creek Pediatric Dentistry Medical Practice	Medical Practice	Case Study Steele Creek Pediatric Dentistry Great Patient Experience Means 2x More Patients Read More
Red Rhino Pool Leak Experts Consumer Services	Consumer Services	CASE STUDY Red Rhino Pool Leak Experts Red Rhino Pool Leak Experts increased online reviews by 100% and boosted their Google ranking to first page. Read More

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Meet the Birdeye Platform

Frequently Asked Questions(FAQ)

for BirdEye

What is BirdEye?

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

What is BirdEye used for?

BirdEye is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Engagement Management .