BirdEye Overview
Birdeye addresses the challenge of managing brand reputation and social engagement for local businesses. It combines AI-driven tools to elevate brand perception and improve customer interactions. By harnessing AI, Birdeye enables businesses to effectively monitor and enhance their reputation across digital platforms. This solution also facilitates social media engagement, ensuring that customer experiences are consistently positive and aligned with brand values. A key feature is its integration capability with various apps, streamlining operations and providing actionable insights. Birdeye's approach ensures that businesses can stay ahead in a competitive market by maintaining a strong and positive online presence.
Use Cases
Customers recommend Rating And Review Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using BirdEye.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using BirdEye.
BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data
BirdEye works with different mediums / channels such as Social Media.
BirdEye's features include Feedback Surveys, Dashboard, Ticketing, etc. and BirdEye support capabilities include Chat Support, Email Support, Phone Support, etc. also BirdEye analytics capabilities include Analytics, and Custom Reports.
Reviews
"So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted!" - Cindy Johnson
Peer review evidence (same sources as the product rating summary)
"...With Birdeye, Patterson Law Group can promote client reviews on both social media platforms and its own website...." Case Study Patterson Law Group
"...The ease of this software has made it simple for my customers to leave feedback and reviews on multiple platforms...." Peer review by Michael H., Owner, Construction
"...After reading their feedback, they were able to adjust to a smoother process and ensure that all interested prospects were getting the proper follow-up calls and emails. ..." Case Study Pangea Properties
BirdEye, Okendo, NiceJob, Broadly, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.
Popular Business Setting
for BirdEye
Top Industries
- Hospital & Health Care
- Consumer Services
- Medical Practice
Popular in
- Small Business
- Mid Market
- Enterprise
BirdEye is popular in Hospital & Health Care, Consumer Services, and Medical Practice and is widely used by Small Business, Mid Market, and Enterprise.
BirdEye Customer wins, Customer success stories, Case studies
What benefits does BirdEye offer for Rating And Review Management?
How can BirdEye optimize your Customer Feedback Management Workflow?
Why is BirdEye the best choice for Engagement Management?
How does BirdEye address your Reputation Management Challenges?
How does BirdEye facilitate Communication Management?
22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson |
|
BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! |
|
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Cindy Johnson Marketing Manager Bass & Hall Dental Implant and Periodontal Partners LLP |
So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson |
|
Heidi Morrison Operations Manager Structured Foundation Repairs Inc |
BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! |
|
Dr. Bradley Wilkinson DDS Wilkinson Bradley W DDS |
This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in full motion now. Testimonial By Dr. Bradley Wilkinson |
Meet the Birdeye Platform
Frequently Asked Questions (FAQ)
What buyers ask before choosing BirdEye
What is BirdEye?
BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.
The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.
Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.
What is BirdEye used for?
What are the top features of BirdEye?
Who uses BirdEye?
What are BirdEye alternatives?
Where is BirdEye located?
Peers used BirdEye for rating and review management and customer feedback management
BirdEye Competitors
BirdEye Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (191) |
| Custom Reports | Read Reviews (821) |
BirdEye Integrations
BirdEye integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for BirdEye
Software Failure Risk Guidance
?for BirdEye
Overall Risk Meter
Top Failure Risks for BirdEye
Birdeye, Inc. News
Upgraded Birdeye AI Insights Closes the CX Loop for Multi-Location ...
Birdeye has launched an upgraded version of its AI-powered customer experience product, Birdeye Insights. The new features include prioritized recommendations, action tracking, and outcome dashboards, which help multi-location brands manage customer data effectively. The product integrates customer sentiment, reputation, and listings health into a single view, enhancing decision-making and accountability.
Birdeye Release Notes - August 2026 Latest Updates
Birdeye has released several updates to its platform, enhancing capabilities across Search AI, Listings, Marketing Automation, and Insights. Key updates include a new score dashboard for Search AI, automatic rejection of unauthorized Google changes in Listings, and AI-powered action tracking in Insights. These improvements aim to streamline operations, enhance customer engagement, and provide actionable insights for businesses.
Birdeye Expands into Singapore, Bringing the #1 Marketing Platfor
Birdeye has officially expanded into Singapore, enhancing its presence in Southeast Asia. The expansion brings Birdeye's marketing platform to Singaporean businesses, allowing them to manage customer interactions and drive growth. This move aligns with the region's shift towards AI-driven customer engagement and supports Birdeye's global expansion strategy.
Introducing the Birdeye MCP Server
Birdeye has launched the MCP Server, enabling AI assistants to access real-time data from Birdeye's platform. This integration allows users to build custom applications and workflows using reviews, ratings, and surveys. The MCP Server enhances enterprise control with secure, authenticated access, transforming how businesses interact with customer data.
Birdeye, Inc. Profile
HQ Location
250 Cambridge Ave Suite 103 Palo Alto, CA 94306
Employees
251-500
Social
Financials
SERIES C
