Okendo Overview

Okendo offers a customer marketing platform designed to boost growth and enhance customer loyalty. It leverages social proof and word-of-mouth marketing to drive conversions, making it a valuable tool for businesses looking to strengthen their market presence. By integrating seamlessly with Shopify, Okendo is trusted by some of the platform's fastest-growing merchants. The platform focuses on transforming casual shoppers into dedicated superfans, thus fostering profitable customer relationships. A unique aspect of Okendo is its ability to scale influence and drive engagement through user-generated content, providing businesses with a competitive edge in the crowded e-commerce landscape.

Use Cases

Customers recommend Rating And Review Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Okendo.

Other use cases:

  • Advertisement
  • Sending & Publishing Communications
  • Loyalty Management
  • Content Management
  • Channel Marketing
  • Helpdesk Management
  • Direct Marketing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Okendo.

Other priorities:

  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Brand Engagement
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Scale Best Practices
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Okendo Use-Cases and Business Priorities: Customer Satisfaction Data

Okendo works with different mediums / channels such as User Generated Content. Social Media. and Facebook.

Okendo's features include Rewards, Gamification, Personalization, etc. and Okendo support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Okendo analytics capabilities include Custom Reports, and Analytics.

Reviews

"Honestly, I recommend Okendo to every brand I work with — including on my own website for collecting client video reviews! Nothing compares to Okendo’s functionality when it comes to fulfilling a brand’s need for social proof." - Brynley King

Okendo, NiceJob, Broadly, BirdEye, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Okendo revolutionizes growth strategies for Shopify Ecommerce stores with its customer marketing platform. Visit Okendo.io to unlock new business possibilities.

Popular Business Setting

for Okendo

Top Industries

  • Apparel & Fashion
  • Retail
  • Food & Beverages

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Okendo is popular in Apparel & Fashion, Retail, and Food & Beverages and is widely used by Small Business, Mid Market, and Enterprise.

Okendo Customer wins, Customer success stories, Case studies

How does Okendo address your Rating And Review Management Challenges?

Why is Okendo the best choice for Engagement Management?

What solutions does Okendo provide for Customer Feedback Management?

What benefits does Okendo offer for Sending & Publishing Communications?

43 buyers and buying teams have used Cuspera to assess how well Okendo solved their Reviews and Reputation needs. Cuspera uses 1403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Okendo testimonial

Brynley King

Ecommerce Marketing Expert

Sans Drinks

Honestly, I recommend Okendo to every brand I work with — including on my own website for collecting client video reviews! Nothing compares to Okendo’s functionality when it comes to fulfilling a brand’s need for social proof. Testimonial By Brynley King
Okendo testimonial

John Peralta

Marketing Manager

Flamingo Estate

Okendo has been a great tool for us to use internally to understand how people are responding to our products and has allowed us to demonstrate our products' value. Testimonial By John Peralta
Okendo testimonial

Riley Boulger

Ecommerce Site Merchandiser

Crunchyroll

Okendo has helped us identify highly-praised products to inform our buying decisions, improved our awareness of customer issues so we can take steps to resolve them, and enabled customers to get answers to their questions through a distinct Q&A feature. Testimonial By Riley Boulger
CUSTOMERS TESTIMONIALS
Okendo testimonial

Brynley King

Ecommerce Marketing Expert

Sans Drinks

Honestly, I recommend Okendo to every brand I work with — including on my own website for collecting client video reviews! Nothing compares to Okendo’s functionality when it comes to fulfilling a brand’s need for social proof. Testimonial By Brynley King
Okendo testimonial

John Peralta

Marketing Manager

Flamingo Estate

Okendo has been a great tool for us to use internally to understand how people are responding to our products and has allowed us to demonstrate our products' value. Testimonial By John Peralta
Okendo testimonial

Riley Boulger

Ecommerce Site Merchandiser

Crunchyroll

Okendo has helped us identify highly-praised products to inform our buying decisions, improved our awareness of customer issues so we can take steps to resolve them, and enabled customers to get answers to their questions through a distinct Q&A feature. Testimonial By Riley Boulger

Vegamour - Consumer Goods

Vegamour used Okendo Reviews to improve their customer review process. They switched from Yotpo to Okendo for better integrations and customer service. With Okendo, Vegamour sends review requests at ...the right time for each product. This led to 21% of all revenue being influenced by Okendo and a 277% increase in conversions. Vegamour found Okendo easy to use and appreciated the strong support and flexible features.

Read on →

Moana Bikini - Apparel & Fashion

Moana Bikini used Okendo to manage reviews, loyalty, and referrals in one platform. They wanted to boost customer loyalty and make it easier to reward top customers. Okendo helped them collect more p...hoto and video reviews for their marketing. Moana Bikini saw a 33x ROI from Okendo Loyalty. Loyalty members were 2.5 times more likely to buy again. Their loyalty members had a 23% higher average order value than non-members.

Read on →

SABO - Apparel & Fashion

Okendo Loyalty helped SABO launch a custom loyalty program that fits their brand. SABO used Okendo and Klaviyo to send personalized messages and boost repeat purchases. The new program includes a sec...ret VIP tier and rewards for purchases, reviews, and social actions. Loyalty members are 5x more likely to buy again. SABO saw a 9.3% increase in average order value for loyalty members and an 11% rise in conversion rate.

Read on →

Kineon - Health, Wellness And Fitness

Okendo Reviews helped Kineon collect product reviews with user-generated content. Kineon used Okendo to get customer feedback and improve marketing. They launched a campaign using real reviews and go...t four times more inquiries than before. Kineon saw a 4x increase in top-line revenue. They achieved a 416x ROI and a 325% higher conversion rate for customers who interacted with Okendo Reviews.

Read on →

NEIWAI - Apparel & Fashion

Okendo Quizzes helped NEIWAI guide shoppers to the right products. NEIWAI set up the Barely Zero Quiz quickly before the holiday season. The quiz gave shoppers personalized bra recommendations. NEIWA...I saw a 15% conversion rate from the quiz. They achieved a 53x ROI using Okendo Quizzes. The easy setup let NEIWAI test and expand their quiz strategy fast.

Read on →

K9 Ballistics - Consumer Goods

Okendo helped K9 Ballistics switch from Yotpo to a single platform for reviews, quizzes, and surveys. The company used Okendo to streamline operations and power their customer marketing strategy. Oke...ndo Reviews influenced 22% of revenue, and quizzes achieved a 13% conversion rate. The Klaviyo integration enabled personalized campaigns and improved customer engagement. K9 Ballistics found Okendo easier to use and more effective for driving revenue and loyalty.

Read on →

Strategies to Increase Your Reviews ROI with Okendo

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Frequently Asked Questions(FAQ)

for Okendo

What is Okendo?

Okendo is a Customer review software that helps to build shopper trust and excitement and drive conversion. It helps to drive more traffic by showing reviews on social marketing channels including Google Ads, Google Search, and Google Shopping.

It enables merchants and users to achieve maximum results and a bigger return on their marketing investment. It can accelerate the growth of high-performance merchants, power Shopify’s biggest brands, process millions of orders and scale effortlessly to meet peak periods of shopper traffic.

Some of its features include automated review requests, capturing customer insights, and product insights, visually sharing the product experience, answering shopper’s important pre-purchase questions and facilitating customer community interaction, multi-channel marketing and more.

What is Okendo used for?

Okendo is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Rating And Review Management, Engagement Management and Customer Feedback Management .

What are the top features of Okendo?

Rewards, Gamification and Personalization are some of the top features of Okendo.

Who uses Okendo?

Okendo is used by Apparel & Fashion, Retail and Food & Beverages among other industries.

What are Okendo alternatives?

NiceJob, Broadly, BirdEye and Grade.Us Review Management are popular alternatives for Okendo.

Where is Okendo located?

Okendo is headquartered at 333 George St, Level 5, Sydney, New South Wales 2000, AU.
lightning

Peers used Okendo for rating and review management and engagement management

Okendo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.63/5

Read Reviews (129)
Analytics

3.53/5

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.63/5

Read Reviews (129)
Analytics

3.53/5

Read Reviews (54)

Software Failure Risk Guidance

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for Okendo

Overall Risk Meter

Low Medium High

Top Failure Risks for Okendo

Okendo Pty Ltd. News

Product

Introducing Okendo Loyalty x Shopify POS

Okendo introduces Okendo Loyalty x Shopify POS, enhancing its customer marketing platform with features like reviews, quizzes, referrals, and loyalty programs to build stronger customer relationships and drive conversions.

Product

Ecommerce Marketing Funnel: 5 Key Stages for Conversion

Okendo.io enhances ecommerce business through customer reviews, loyalty programs, and integrations, driving conversions and customer success. Explore customer stories and support resources.

Okendo Pty Ltd. Profile

Company Name

Okendo Pty Ltd.

Company Website

https://www.okendo.io/

HQ Location

333 George St, Level 5, Sydney, New South Wales 2000, AU

Employees

2-10

Social

Financials

SERIES A