Comparison Summary
This comparison report of BirdEye vs. Uptime.com is based on a specific set of business needs and context. The comparison uses 7399 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing BirdEye and Uptime.com
BirdEye, Uptime.com, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.
Uptime.com focuses on Social Media Management with Social Media, Communication Management with Website, Helpdesk Management, Workflow Management with E-Mail, etc.
"Effective and achieves our corporate objective for online brand improvement. Improved brand maintenance and better control of our online brand. This also allows us an opportunity to engage with customers at critical milestones in our process to dete...rmine any complaints or issues. I appreciate the User interface and the amount of information that is on the dashboard. The aggregation of the reviews and cleaning up our online presence has been very helpful. " - Brian Von Bergen
"We had a routine maintenance that involved running a script, which seemed reasonable and fine to run after testing, in order to automate some changes in production. Well, it was not fine! Turns out it was far too aggressive in the production environ...ment and it was causing timeouts on the site. Uptime.com was the first tool to alert us to the problem, and within moments we were able to stop the script and restore service. " - Quentin Hartman
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
BirdEye: Online Review Management | Customer Review Software
Website Uptime Monitoring Service
Age
2012
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
79
32
Total Goals
(we found evidences for)
17
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Improve digital and social presence
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Enhance customer relationships
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Increase sales & revenue
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Build brand awareness
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Scale best practices
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Establish thought leadership
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Improve ROI
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Improve efficiency
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Improve internal communications
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Grow market share
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Enter new markets internationally or locally
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Improve brand engagement
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Improve consistency
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Launch new products
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Increase customer life time value
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Improve visibility
- See 14 more
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Acquire customers
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Improve efficiency
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Improve digital and social presence
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Scale best practices
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Enhance customer relationships
- See 2 more
Top Channels
Channels Used
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social media
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website
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user generated content
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blogs
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e-mail
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text SMS
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chat
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Slack
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phone calls
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offline
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trade shows
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point of sale
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events
- See 10 more
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social media
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website
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user generated content
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blogs
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e-mail
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text SMS
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chat
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Slack
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phone calls
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offline
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trade shows
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point of sale
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events
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
