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BirdEye vs VocalReferences: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for BirdEye medium Failure Risk for VocalReferences medium
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Comparison Summary

This comparison report of BirdEye vs. VocalReferences is based on a specific set of business needs and context. The comparison uses 6805 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing BirdEye and VocalReferences

BirdEye, Podium, ReviewTrackers, etc., belong to a category of solutions that help Reviews and Reputation, whereas VocalReferences belong to a category of solutions that help Referral Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

BirdEye covers Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.

VocalReferences focuses on Business Development with Website, Lifetime Value Management, Customer Feedback Management with Website, Reputation Management with Video, etc.

"This is the easiest method of building strength online and gaining new business. The cost is unreal for the result. The single best move since we created our website 17 years ago. We have a new business stream from online presences we are seeing in ...full motion now. " - Dr. Bradley Wilkinson

"Video Testimonial using VocalReferences - Beyond Grateful for Nu-Walk Flooring " - JERRY LOPEZ

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo BirdEye

Focus area

BirdEye is better than VocalReferences for

Software Failure Risk

  • medium

logo VocalReferences

Focus area

Software Failure Risk

  • medium

About

BirdEye: Online Review Management | Customer Review Software

Referral solutions to generate testimonials

Age

2012

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

79

15

Total Goals
(we found evidences for)

17

3

Top Processes

Evidences indicate better relative satisfaction

rating and review management

Read Reviews (760)

Read Reviews (1)

customer feedback management

Read Reviews (283)

Read Reviews (2)

measuring net promoter score

Read Reviews (41)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (33)

Read Reviews (0)

engagement management

Read Reviews (237)

Read Reviews (1)

engaging and following up

Read Reviews (169)

Read Reviews (1)

reputation management

Read Reviews (149)

Read Reviews (1)

communication management

Read Reviews (135)

Read Reviews (1)

sending & publishing communications

Read Reviews (108)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (6)

Read Reviews (0)

social media management

Read Reviews (135)

Read Reviews (1)

engaging on social media

Read Reviews (50)

Read Reviews (0)

scheduling post to social media

Read Reviews (31)

Read Reviews (0)

managing social media account

Read Reviews (14)

Read Reviews (1)

social media analytics

Read Reviews (12)

Read Reviews (0)

monitoring social media

Read Reviews (4)

Read Reviews (0)

sales review & feedback

Read Reviews (54)

Read Reviews (0)

contact list management

Read Reviews (48)

Read Reviews (0)

generation of new leads

Read Reviews (36)

Read Reviews (0)

training & onboarding

Read Reviews (36)

Read Reviews (0)

helpdesk management

Read Reviews (34)

Read Reviews (0)

competitive intelligence

Read Reviews (24)

Read Reviews (0)

sales document management

Read Reviews (13)

Read Reviews (0)

contract management

Read Reviews (6)

Read Reviews (0)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

business development

Read Reviews (10)

Read Reviews (3)

workflow management

Read Reviews (8)

Read Reviews (0)

conversion management

Read Reviews (7)

Read Reviews (0)

social media marketing

Read Reviews (6)

Read Reviews (1)

motivation management

Read Reviews (5)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (5)

Read Reviews (1)

content tracking

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (5)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (2)

relationship management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve consistency

  • Launch new products

  • Increase customer life time value

  • Improve visibility

  • See 14 more

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

Top Channels

Channels Used

  • website

  • social media

  • video

  • website

  • social media

  • video

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting