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Blackbaud CRM vs Bonterra Case Management Software: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Blackbaud CRM vs. Bonterra Case Management Software is based on a specific set of business needs and context. The comparison uses 1098 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud CRM and Bonterra Case Management Software

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud CRM covers Direct Marketing with Website, Contact List Management, Communication Management with E-Mail, Relationship Management with Offline, etc.

Bonterra Case Management Software focuses on Customer Case Management with Offline, Social Media Management with Website, Workflow Management, Generation Of New Leads, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud CRM

Focus area

Software Failure Risk

  • low

logo Bonterra Case Management Software

Focus area

Software Failure Risk

  • medium

About

Blackbaud: World's Leading Software Company Powering Social ...

Simplified Data Management and Reporting

Age

1981

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

34

18

Total Goals
(we found evidences for)

5

4

Top Processes

Evidences indicate better relative satisfaction



contact list management


relationship management


communication management

sending & publishing communications


engagement management

engaging and following up


sales document management

contract management

proposal & quote management


helpdesk management


workflow management


knowledge management


training & onboarding


revenue cycle management



content management


campaign management


social media management

social media analytics


customer case management


generation of new leads


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • See 2 more
  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more

Top Channels

Channels Used

  • offline

  • website

  • causes and charity

  • point of sale

  • social media

  • mobile

  • See 3 more
  • offline

  • website

  • causes and charity

  • point of sale

  • social media

  • mobile

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting