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Compare Blackbaud eTapestry vs Merchant Relationship Management

Failure Risk Guidance Security Report ?

Failure Risk for Blackbaud eTapestry medium Failure Risk for Merchant Relationship Management low
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Comparison Summary

For Blackbaud eTapestry vs Merchant Relationship Management comparison, Our AI algorithm looked at 4524 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Blackbaud eTapestry and Merchant Relationship Management to solve their respective business needs.

Pros and cons of Blackbaud eTapestry and Merchant Relationship Management

Blackbaud eTapestry is more suited to businesses that require Helpdesk Management with Phone Calls and Engagement Management with Offline where as Merchant Relationship Management is focused towards Sales Document Management and Lead Management .

Both Blackbaud eTapestry and Merchant Relationship Management are CRM software, peers recommend Blackbaud eTapestry for campaign management and sending & publishing communications where as Merchant Relationship Management is more known for sales call management and generation of new leads .

logo Blackbaud eTapestry

Focus area

Blackbaud eTapestry is better than Merchant Relationship Management for

Software Failure Risk

  • medium

logo Merchant Relationship Management

Focus area

Merchant Relationship Management is better than Blackbaud eTapestry for

Software Failure Risk

  • low

About

Blackbaud eTapestry | Nonprofits with simple cloud fundraising and supporter management for growing organizations.

CRM & Underwriting Platform

Age

1981

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

55

53

Total Goals
(we found evidences for)

9

11

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (59)

Read Reviews (35)

training & onboarding

Read Reviews (44)

Read Reviews (33)

engagement management

Read Reviews (43)

Read Reviews (7)

engaging and following up

Read Reviews (40)

Read Reviews (6)

communication management

Read Reviews (42)

Read Reviews (18)

sending & publishing communications

Read Reviews (31)

Read Reviews (8)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (8)

contact list management

Read Reviews (26)

Read Reviews (3)

tracking contacts

Read Reviews (11)

Read Reviews (0)

contacts history

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (25)

Read Reviews (0)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

social media management

Read Reviews (18)

Read Reviews (16)

social media analytics

Read Reviews (15)

Read Reviews (11)

sales document management

Read Reviews (14)

Read Reviews (48)

contract management

Read Reviews (10)

Read Reviews (10)

proposal & quote management

Read Reviews (2)

Read Reviews (13)

relationship management

Read Reviews (11)

Read Reviews (2)

social media marketing

Read Reviews (7)

Read Reviews (0)

workflow management

Read Reviews (7)

Read Reviews (19)

competitive intelligence

Read Reviews (5)

Read Reviews (26)

touchpoint management

Read Reviews (5)

Read Reviews (1)

channel management

Read Reviews (5)

Read Reviews (1)

knowledge management

Read Reviews (4)

Read Reviews (0)

membership management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (5)

payment management

Read Reviews (1)

Read Reviews (3)

generation of new leads

Read Reviews (0)

Read Reviews (26)

sales call management

Read Reviews (0)

Read Reviews (23)

lead qualification: demographic

Read Reviews (0)

Read Reviews (6)

lead qualification: technographic

Read Reviews (0)

Read Reviews (5)

lead qualification

Read Reviews (0)

Read Reviews (13)

lead qualification: demographic

Read Reviews (0)

Read Reviews (6)

lead qualification: technographic

Read Reviews (0)

Read Reviews (5)

conversion management

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Increase sales & revenue

  • Grow market share

  • See 6 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Manage risk

  • Improve efficiency

  • Improve visibility

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Reduce bounce

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more

  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting