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Blackbaud Luminate Online vs Scratchpad: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Blackbaud Luminate Online vs. Scratchpad is based on a specific set of business needs and context. The comparison uses 3712 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Blackbaud Luminate Online and Scratchpad

Blackbaud Luminate Online, Scratchpad, Virtuous CRM, Memberplanet, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Blackbaud Luminate Online covers Communication Management with E-Mail, Engagement Management with Offline, Event Management with Offline, Campaign Management with E-Mail, etc.

Scratchpad focuses on Forecasting, Workflow Management, Pipeline Management, Engagement Management, etc.

"We’re gathering a lot of information through Blackbaud Luminate Online®. We’re able to have more robust segmentation, instead of sending one email to everyone on a list. " - Rosie Aquila

"Scratchpad has helped me on a daily basis, not only with task organization, but swifter pipeline overview and updating. The real time updating and help received from their C Level Executives is over and beyond what I was expecting. I will continue t...o use this every day and couldn't imagine life without it! " - Alex Gibbs

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Blackbaud Luminate Online

Focus area

Blackbaud Luminate Online is better than Scratchpad for

Software Failure Risk

  • medium

logo Scratchpad

Focus area

Scratchpad is better than Blackbaud Luminate Online for

Software Failure Risk

  • medium

About

Blackbaud Luminate Online | Comprehensive Cloud Solution for Engaging Your Constituents

Fastest experience to update Salesforces

Age

1981

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

61

46

Total Goals
(we found evidences for)

10

6

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up



campaign management

campaign monitoring

campaign analytics


helpdesk management


training & onboarding


content management


social media management

social media analytics

scheduling post to social media



generation of new leads



contact list management

creating contact list


products & pricelist management


personalized marketing


advocacy management


workflow management


trade show marketing


relationship management



sales document management

contract management


rating and review management





knowledge management

creating knowledge base


calendar management




touchpoint management


channel management




opportunity management



pipeline management




account management



segmentation and targeting


business development


conversion management


promotion management


discount management


customer case management


meeting management


sales call management

meeting management


Top Goals

Goals Achieved

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve internal communications

  • Launch new products

  • See 7 more
  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • offline

  • social media

  • games

  • chat

  • LinkedIn

  • on premises

  • promotions

  • See 7 more
  • phone calls

  • e-mail

  • website

  • offline

  • social media

  • games

  • chat

  • LinkedIn

  • on premises

  • promotions

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting