Customer stories

Product Business Settings

Blackbaud Luminate Online is popular in Non-Profit Organization Management, Education, and Entertainment industries and is widely used by Mid Market, Small Business, and Enterprise.

Blackbaud Luminate Online Product Overview

Blackbaud Luminate Online assists nonprofits in using data to enhance fundraising campaigns. Donor engagement and increased fundraising are facilitated by this software.

How satisfied the customers are with Blackbaud Luminate Online use-cases

Reviews

"Children’s Discovery Museum of San Jose will continue to offer a rich environment where children learn in their own hands-on and minds-on ways with one another—a respite from the distance learning and isolation of the past year." - Cheryl Blumenthal
"Blackbaud helps us fulfill our mission by making it possible to do our work. Having the databases and software solution helps us connect people to the mission." - Ann Symmonds

Blackbaud Luminate Online Customer Insights, Testimonials and Case Studies

How efficiently Does Blackbaud Luminate Online manage your Communication Management?

How can Blackbaud Luminate Online optimize your Engagement Management Workflow?

What Are the key features of Blackbaud Luminate Online for Event Management?

How efficiently Does Blackbaud Luminate Online manage your Campaign Management?

How can Blackbaud Luminate Online enhance your Helpdesk Management process?

What is Blackbaud Luminate Online?

Blackbaud Luminate Online is a CRM Software for online fund raising and Nonprofits. Blackbaud Luminate Online provides everything needed to acquire more constituents, build online fundraising campaigns, and nurture sustainable donor relationships. The solution offers a host of interactive tools to develop dynamic marketing campaigns and organize online fundraising events.

Blackbaud Luminate Online includes tools to allow non-profits build campaigns via email, mobile, and social channels, along with donation and email acquisition technology that allows organizations to engage effectively with their constituents and convert them to regular donors. It partners non-profits with a comprehensive staff of fundraising experts. Organizations can smoothly drive top-performing donor acquisition, donor retention and fundraising results. The digital marketing tools enable organizers to create and design interactive web pages with a personalized message for members and donors.

Blackbaud Luminate Online is suitable for organizations looking to expand online and multi-channel fundraising strategies. The solution is a good fit for several types of organizations, including faith-based ministries, human services, international organizations and national organizations.

What is Blackbaud Luminate Online used for?

Blackbaud Luminate Online is a CRM Software mainly used by its customers to Improve Digital And Social Presence and Scale Best Practices by Communication Management, Engagement Management and Event Management .

What are the top features of Blackbaud Luminate Online?

Feedback surveys, Ticketing and Personalization are some of the top features of Blackbaud Luminate Online.

Who uses Blackbaud Luminate Online?

Blackbaud Luminate Online is used by Non-Profit Organization Management, Education and Entertainment among other industries.

What are Blackbaud Luminate Online alternatives?

Less Annoying CRM, Monday Sales CRM, Splash Event Marketing and NetHunt CRM are popular alternatives for Blackbaud Luminate Online.

Where is Blackbaud Luminate Online located?

Blackbaud Luminate Online is headquartered at 65 Fairchild Street, Charleston, SC 29492.

11 buyers and buying teams have used Cuspera to assess how well Blackbaud Luminate Online solved their CRM needs. Cuspera uses 2572 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Blackbaud Luminate Online testimonial

Cheryl Blumenthal

Director of Information Systems and Compliance

Children's Discovery Museum of San Jose

Children’s Discovery Museum of San Jose will continue to offer a rich environment where children learn in their own hands-on and minds-on ways with one another—a respite from the distance learning and isolation of the past year. Testimonial By Cheryl Blumenthal
Blackbaud Luminate Online testimonial

Ann Symmonds

Database and Stewardship Manager

Central Texas Food Bank

Blackbaud helps us fulfill our mission by making it possible to do our work. Having the databases and software solution helps us connect people to the mission. Testimonial By Ann Symmonds
Blackbaud Luminate Online testimonial

Roger Castle

Chief Development Officer

Los Angeles Regional Food Bank

This influx of money has changed the Los Angeles Regional Food Bank, not just for this moment, but for the future. Testimonial By Roger Castle
CUSTOMERS TESTIMONIALS
Blackbaud Luminate Online testimonial

Cheryl Blumenthal

Director of Information Systems and Compliance

Children's Discovery Museum of San Jose

Children’s Discovery Museum of San Jose will continue to offer a rich environment where children learn in their own hands-on and minds-on ways with one another—a respite from the distance learning and isolation of the past year. Testimonial By Cheryl Blumenthal
Blackbaud Luminate Online testimonial

Ann Symmonds

Database and Stewardship Manager

Central Texas Food Bank

Blackbaud helps us fulfill our mission by making it possible to do our work. Having the databases and software solution helps us connect people to the mission. Testimonial By Ann Symmonds
Blackbaud Luminate Online testimonial

Roger Castle

Chief Development Officer

Los Angeles Regional Food Bank

This influx of money has changed the Los Angeles Regional Food Bank, not just for this moment, but for the future. Testimonial By Roger Castle
 

Blackbaud Announces Powerful Customer Outcomes

Blackbaud highlights significant customer outcomes, showcasing the impact of its AI-powered solutions in the social impact sector. Customers report time savings, increased fundraising, and improved e...ngagement. Blackbaud's solutions enhance efficiency and connectivity, enabling nonprofits to accelerate their missions and create more impact.

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Cancer Research Society - Nonprofit Organization Management

Blackbaud TeamRaiser helped Cancer Research Society grow annual fundraising by 941%. The Challenge Against Cancer program uses TeamRaiser for peer-to-peer fundraising events. Participants create cust...om pages, share stories, and track progress. TeamRaiser tools boost engagement and make fundraising easy. Real-time analytics and outreach features help maximize donations and build community.

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Georgian College - Education

Blackbaud Raiser’s Edge NXT with Prospect Insights helped Georgian College improve alumni engagement and fundraising. The college used AI-powered analytics to quickly identify the top 700 major givin...g prospects. This made it easier to focus on donors with the highest likelihood to give. The tool helped staff save time and use resources better. Georgian College now targets the right people for events and fundraising, supporting its skilled trades campaign.

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Gonzaga College High School - Education

Blackbaud’s Total School Solution helped Gonzaga College High School connect its school community. The school used cloud-based tools for records, tuition, enrollment, fundraising, and finance. Gonzag...a saw more families apply, revenue growth, and fewer late payments. Moving summer packets online saved over $20,000 and two days of staff time. The school tailored tuition discounts to fit each family’s needs.

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Hebron Christian Academy - Education - Large

Blackbaud Billing Management helped Hebron Christian Academy streamline tuition and billing. The school needed a solution for its new continuous enrollment model. Blackbaud Billing Management integra...ted with their existing systems. The school fully implemented the platform in four months. 93% of households set up accounts and payments in the first few weeks. Staff and families now enjoy a simpler, more efficient billing process.

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University of Georgia - Education

Blackbaud Predictive Analytics helped the University of Georgia improve annual giving campaigns. The university used predictive analytics scores to refine donor segmentation and target lists. They re...duced the audience size for a year-end appeal by over 50%. The response rate more than doubled, and ROI increased by 19%. Direct mail efforts led to a 910% increase in Presidents Club donors year-over-year.

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lightning

Peers used Blackbaud Luminate Online for communication management and engagement management

Blackbaud Luminate Online Features

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  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

3.80/5

Read Reviews (63)
Custom Reports

3.54/5

Read Reviews (414)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

3.80/5

Read Reviews (63)
Custom Reports

3.54/5

Read Reviews (414)

Software Failure Risk Guidance

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for Blackbaud Luminate Online

Overall Risk Meter

Low Medium High

Top Failure Risks for Blackbaud Luminate Online

Blackbaud, Inc. News

Product
 

Blackbaud Expands AI Innovation to Boost Social Impact Outcomes

Blackbaud expands its AI capabilities to enhance social impact outcomes, showcasing customer successes such as a 96% employee engagement rate via the YourCause CSRconnect platform and a 44% fundraising increase with Raiser's Edge NXT. The company partners with Anthropic to introduce a new AI experience and projects 2026 GAAP revenue between $1.173 billion and $1.179 billion.

Executive
 

LaCour To Head Blackbaud Giving Fund

Catherine LaCour has been appointed CEO and executive director of The Blackbaud Giving Fund, succeeding Matt Nash. LaCour, formerly Blackbaud's chief marketing officer, will lead the Fund's strategy and partnerships, focusing on enhancing transparency and efficiency in charitable giving. Her extensive experience in philanthropy and technology positions her to expand the Fund's impact within the social impact ecosystem.

Executive
 

The Blackbaud Giving Fund Appoints Catherine LaCour as Chief Executive ...

Catherine LaCour has been appointed CEO and executive director of The Blackbaud Giving Fund, succeeding Matt Nash. LaCour will lead the Fund's strategy and partnerships, enhancing its role in facilitating charitable giving. Her extensive experience in philanthropy and technology positions her to drive growth and innovation in nonprofit engagement.

Financial
 

Blackbaud Reports Operating Margin Of 16.9%

Blackbaud reported a GAAP operating margin of 16.9% for 2025, with total revenue of $1.1 billion, reflecting a 2.3% decline due to the divestiture of EVERFI. Non-GAAP organic revenue increased by 5.5%. The company achieved the Rule of 40 metric ahead of schedule, indicating strong financial health. Projections for 2026 include GAAP revenue between $1.173 billion and $1.179 billion.

Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Financials

IPO