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Compare Bright Pattern vs NICE CXone Expert

Failure Risk Guidance Security Report ?

Failure Risk for Bright Pattern low Failure Risk for NICE CXone Expert low
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Comparison Summary

For Bright Pattern vs NICE CXone Expert comparison, Our AI algorithm looked at 6201 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Bright Pattern and NICE CXone Expert to solve their respective business needs.

Pros and cons of Bright Pattern and NICE CXone Expert

Bright Pattern is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as NICE CXone Expert is focused towards Knowledge Management and Content Management .

Both Bright Pattern and NICE CXone Expert are Contact Center Software software, peers recommend Bright Pattern for contacts history and sales call management where as NICE CXone Expert is more known for knowledge management and content publishing .

logo Bright Pattern

Focus area

Bright Pattern is better than NICE CXone Expert for

Software Failure Risk

  • low

logo NICE CXone Expert

Focus area

NICE CXone Expert is better than Bright Pattern for

Software Failure Risk

  • low

About

Bright Pattern: Contact Center Software | Cloud-Based

Smart knowledge based self-service

Age

2010

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

62

51

Total Goals
(we found evidences for)

10

14

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (491)

Read Reviews (152)

sales call management

Read Reviews (87)

Read Reviews (0)

call recording

Read Reviews (60)

Read Reviews (0)

call analytics

Read Reviews (4)

Read Reviews (0)

engagement management

Read Reviews (75)

Read Reviews (44)

engaging and following up

Read Reviews (39)

Read Reviews (25)

contact list management

Read Reviews (65)

Read Reviews (11)

contacts history

Read Reviews (22)

Read Reviews (0)

tracking contacts

Read Reviews (12)

Read Reviews (0)

customer feedback management

Read Reviews (31)

Read Reviews (12)

measuring customer satisfaction

Read Reviews (24)

Read Reviews (5)

measuring net promoter score

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (30)

Read Reviews (20)

contract management

Read Reviews (16)

Read Reviews (11)

document sharing

Read Reviews (9)

Read Reviews (3)

digital signature

Read Reviews (2)

Read Reviews (3)

workflow management

Read Reviews (29)

Read Reviews (39)

training & onboarding

Read Reviews (19)

Read Reviews (46)

lifetime value management

Read Reviews (16)

Read Reviews (5)

communication management

Read Reviews (11)

Read Reviews (150)

tracking & monitoring communications

Read Reviews (6)

Read Reviews (0)

sending & publishing communications

Read Reviews (1)

Read Reviews (150)

competitive intelligence

Read Reviews (10)

Read Reviews (1)

content management

Read Reviews (8)

Read Reviews (226)

content sharing

Read Reviews (8)

Read Reviews (15)

rating and review management

Read Reviews (7)

Read Reviews (6)

relationship management

Read Reviews (5)

Read Reviews (0)

touchpoint management

Read Reviews (4)

Read Reviews (0)

business development

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (236)

outbound marketing

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (1)

Read Reviews (6)

social media management

Read Reviews (1)

Read Reviews (5)

social media analytics

Read Reviews (1)

Read Reviews (3)

products & pricelist management

Read Reviews (1)

Read Reviews (8)

sales review & feedback

Read Reviews (0)

Read Reviews (9)

customer case management

Read Reviews (0)

Read Reviews (2)

courses & assessment

Read Reviews (0)

Read Reviews (2)

community building

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Improve consistency

  • Enter new markets internationally or locally

  • Launch new products

  • Increase sales & revenue

  • Improve brand engagement

  • See 7 more

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • Improve consistency

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • See 11 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • mobile

  • offline

  • social media

  • video

  • on premises

  • support groups

  • See 9 more

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • mobile

  • offline

  • social media

  • video

  • on premises

  • support groups

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting