NICE CXone Expert Overview
NICE CXone Expert Knowledge Management streamlines support interactions and reduces response times using AI. Efficient, intelligent responses enhance customer satisfaction.
Use Cases
Customers recommend Knowledge Management, Content Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using NICE CXone Expert.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using NICE CXone Expert.
NICE CXone Expert Use-Cases and Business Priorities: Customer Satisfaction Data
NICE CXone Expert works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
NICE CXone Expert's features include Templates, Ticketing, Personalization, etc. and NICE CXone Expert support capabilities include Chat Support, Phone Support, Email Support, etc. also NICE CXone Expert analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Mindtouch not only encouraged us to "go for it" with this new doc app but also helped and supported us every step of the way, with world-class phone and web support whenever we hit a blocker...." Peer review by Charity D., Computer Software
NICE CXone Expert, VoiceSage, Metaphor Contact Center, Intermedia Contact Center, ComputerTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE CXone Expert
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
NICE CXone Expert is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on NICE CXone Expert Use Cases
Why is NICE CXone Expert the best choice for Knowledge Management?
How does NICE CXone Expert address your Content Management Challenges?
What benefits does NICE CXone Expert offer for Helpdesk Management?
Why is NICE CXone Expert the best choice for Sending & Publishing Communications?
How can NICE CXone Expert optimize your Collaboration Workflow?
28+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NICE CXone Expert solved their Contact Center Software needs. Cuspera uses 3450 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
CXone Expert
Frequently Asked Questions(FAQ)
for NICE CXone Expert
What is NICE CXone Expert?
NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value.
It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.
What is NICE CXone Expert used for?
What are the top features of NICE CXone Expert?
Who uses NICE CXone Expert?
What are NICE CXone Expert alternatives?
Where is NICE CXone Expert located?
Peers used NICE CXone Expert for knowledge management and content management
NICE CXone Expert Competitors
NICE CXone Expert Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (63) |
| Custom Reports | Read Reviews (299) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (63) |
| Custom Reports | Read Reviews (299) |
Software Failure Risk Guidance
?for NICE CXone Expert
Overall Risk Meter
Top Failure Risks for NICE CXone Expert
NICE Ltd. News
NICE Ltd. expands global AML strategy with new partnership - Investing.com
NICE Ltd. expands its global anti-money laundering strategy through a new partnership.
San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.
NICE Actimize Partners with The Knoble Non-Profit Network to Issue Best Practices Guide for Identifying Human Trafficking Activity - Yahoo Finance
NICE Actimize and The Knoble Non-Profit Network have partnered to create a guide with best practices for identifying human trafficking activities.
NICE Ltd. Feeds
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance
NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Business Wire
NICE reported an 80% year-over-year increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPS - Business Wire
NICE announced a 24% increase in cloud revenue, surpassing revenue and EPS forecasts.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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