ComputerTalk Overview

ComputerTalk's ice Contact Center transforms communication within organizations by integrating seamlessly with business applications, AI, and analytics across multiple channels. This all-in-one solution enhances customer interactions through personalized experiences and supports a range of deployment scenarios, ensuring feature parity and a consistent user experience. Unique in its native integration with Microsoft Teams and Skype for Business, ice Contact Center empowers businesses to leverage existing investments in communication platforms. It offers a powerful, scalable solution tailored to meet evolving organizational needs, making it a strategic choice for modernizing contact centers globally.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using ComputerTalk.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Workflow Management
  • Lead Qualification: Technographic
  • Call Recording
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ComputerTalk.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Improve Internal Communications
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ComputerTalk Use-Cases and Business Priorities: Customer Satisfaction Data

ComputerTalk works with different mediums / channels such as Phone Calls.

ComputerTalk's features include Recording, Personalization, Feedback Surveys, etc. and ComputerTalk support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also ComputerTalk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance...." Peer review

Peer review evidence (same sources as the product rating summary)

"...ComputerTalk s infrastructure handled the election extremely well, as evidenced by our fully functional call center that had zero incident execution on polling day...." ice Contact Center for Microsoft Teams
"...Auto-insert Activity Records to compile complete customer interaction history and CRM fields, equipping agents with info to accelerate resolution time. ..." Dynamics 365
"...For a more comprehensive list, contact an IVR expert here . ..." Users can handle social media interactions through ice without requiring specific social media platform training or access.

ComputerTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Omnichannel Contact Center Solutions by ComputerTalk modernizes organizations with business application integrations, AI, and analytics. All communication channels are efficiently managed.

Popular Business Setting

for ComputerTalk

Top Industries

  • Computer Software
  • Education
  • Retail

Popular in

  • Mid Market
  • Small Business

ComputerTalk is popular in Computer Software, Education, and Retail and is widely used by Mid Market, and Small Business,

ComputerTalk Customer wins, Customer success stories, Case studies

How does ComputerTalk facilitate Helpdesk Management?

What benefits does ComputerTalk offer for Engagement Management?

What makes ComputerTalk ideal for Contact List Management?

What benefits does ComputerTalk offer for Communication Management?

How does ComputerTalk address your Customer Feedback Management Challenges?

31 buyers and buying teams have used Cuspera to assess how well ComputerTalk solved their Contact Center Software needs. Cuspera uses 1545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Sunshine Coast Credit Union (SCCU) - Banking - Small

British Columbia, Canada

ice Contact Center helped Sunshine Coast Credit Union improve member service. SCCU replaced manual call routing and Excel tracking with smart call routing and integrated reporting. Supervisors gained... real-time dashboards and better visibility. Wait times dropped and support stayed consistent, even during high demand or outages. SCCU praised ComputerTalk's customer service and technical support.

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Western Canada Lottery Corporation (WCLC) - Consumer Services - Medium

Winnipeg, Canada

WCLC used ice Contact Center to improve real-time visibility in their contact center. Supervisors gained instant access to queue and agent activity with automated alerts. This helped teams make faste...r, data-driven decisions throughout the day. WCLC also benefited from custom reporting and a secure, scalable cloud contact center. The solution increased operational agility and proactive performance management.

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NT Power - Utilities - Small

Newmarket, Canada

NT Power used ice Contact Center to modernize its customer communications. The company replaced an old Meridian phone system to meet rising customer expectations and regulatory demands. With the new ...cloud-based solution, NT Power enabled 24/7 self-service, improved compliance reporting, and maintained uninterrupted service for over 20 years. The platform also reduced wait times and increased reporting accuracy.

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QuadReal Property Group - Real Estate - Large

Vancouver, Canada

QuadReal Property Group used ice Contact Center for Microsoft Teams to improve tenant experience and operational efficiency. The company moved from Skype for Business to Teams, needing to keep servic...e quality high during growth. Advanced routing and Teams integration sped up call handling and reduced support issues. Real-time reporting and cloud deployment helped remote teams work better. QuadReal saw faster response times and higher productivity after switching to ice Contact Center.

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London Health Sciences Centre (LHSC) - Hospital & Health Care - Large

London, Canada

London Health Sciences Centre automated patient appointment reminders and screening using IceAlert. Manual calls took up valuable nurse time and led to missed appointments. With IceAlert, LHSC saved ...about 60 nurse hours each week. The hospital saw fewer missed appointments and better patient care. Staff could focus more on direct care, and the solution expanded easily to more clinics.

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Connexus Energy - Utilities - Large

Minnesota, USA

Connexus Energy used ice Contact Center to improve operational efficiency. The team used easy workflow tools and automated speech analytics. Supervisors became more independent and could make changes... without coding. Automated quality assurance helped find areas to improve and save money. Connexus praised ComputerTalk for strong support and good relationships.

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Enhance your customer experience with ComputerTalk

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Frequently Asked Questions (FAQ)

What buyers ask before choosing ComputerTalk

What is ComputerTalk used for?

ComputerTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of ComputerTalk?

Recording, Personalization and Feedback surveys are some of the top features of ComputerTalk.

Who uses ComputerTalk?

ComputerTalk is used by Computer Software, Education and Retail among other industries.

What are ComputerTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for ComputerTalk.

Where is ComputerTalk located?

ComputerTalk is headquartered at 150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA.
lightning

Peers used ComputerTalk for helpdesk management and engagement management

ComputerTalk Competitors

ComputerTalk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)

Software Failure Risk Guidance

?

for ComputerTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for ComputerTalk

Computer Talk Technology Inc. Profile

Company Name

Computer Talk Technology Inc.

Company Website

https://www.computer-talk.com

HQ Location

150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE