ComputerTalk Overview

ComputerTalk's ice Contact Center transforms communication within organizations by integrating seamlessly with business applications, AI, and analytics across multiple channels. This all-in-one solution enhances customer interactions through personalized experiences and supports a range of deployment scenarios, ensuring feature parity and a consistent user experience. Unique in its native integration with Microsoft Teams and Skype for Business, ice Contact Center empowers businesses to leverage existing investments in communication platforms. It offers a powerful, scalable solution tailored to meet evolving organizational needs, making it a strategic choice for modernizing contact centers globally.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using ComputerTalk.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Workflow Management
  • Lead Qualification: Technographic
  • Call Recording
  • Collaboration
  • Competitive Intelligence
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ComputerTalk.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Improve Internal Communications
See all business priorities See less business priorities

ComputerTalk Use-Cases and Business Priorities: Customer Satisfaction Data

ComputerTalk works with different mediums / channels such as Phone Calls.

ComputerTalk's features include Recording, Personalization, Feedback Surveys, etc. and ComputerTalk support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also ComputerTalk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Through real-time unified communications, ice Contact Center helps clients optimize their workforce through a number of applications, streamlining how agents engage with contacts. ..." Technology
"...New Customer Engagement...." a versatile tool to manage all of your outbound contact center campaigns
"...Previous conversations are stored directly within the app, enabling customers to quickly and easily review interaction history, including date, time, and transcript. ..." Mobile Application Integration

ComputerTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Omnichannel Contact Center Solutions by ComputerTalk modernizes organizations with business application integrations, AI, and analytics. All communication channels are efficiently managed.

Popular Business Setting

for ComputerTalk

Top Industries

  • Computer Software
  • Education
  • Retail

Popular in

  • Mid Market
  • Small Business

ComputerTalk is popular in Computer Software, Education, and Retail and is widely used by Mid Market, and Small Business,

ComputerTalk Customer wins, Customer success stories, Case studies

How can ComputerTalk enhance your Helpdesk Management process?

How can ComputerTalk enhance your Engagement Management process?

How efficiently Does ComputerTalk manage your Contact List Management?

How does ComputerTalk facilitate Communication Management?

Why is ComputerTalk the best choice for Customer Feedback Management?

31 buyers and buying teams have used Cuspera to assess how well ComputerTalk solved their Contact Center Software needs. Cuspera uses 1545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

WCLC - Entertainment - Medium

Winnipeg, Canada

WCLC used ice Contact Center to replace an outdated on-premises system. They improved operational responsiveness with proactive alerts and automated monitoring. Custom reports gave them deeper insigh...ts into their operations. The new cloud contact center strengthened security and made their system more flexible. Supervisors now make faster decisions with better real-time data.

Read more →
 

Sunshine Coast Credit Union - Banking - Small

Sechelt, Canada

ice Contact Center helped Sunshine Coast Credit Union cut wait times and reduce call transfers. The team moved from manual call handling to intelligent skills-based routing. Real-time dashboards gave... supervisors better control and insight. Staff could work remotely, keeping service consistent during disruptions. Member satisfaction and operational resilience improved.

Read more →
 

NT Power - Utilities - Small

Newmarket, Canada

NT Power upgraded its legacy phone system to the ice Contact Center. The new platform enabled 24/7 self-service for payments, meter readings, and account inquiries. NT Power improved compliance repor...ting with advanced call tagging and clear separation of regulated calls. The company reduced wait times and increased customer satisfaction. Consistent vendor support helped NT Power maintain reliable service for over 20 years.

Read more →
 

Aecon - Construction - Large

Toronto, Canada

Aecon used ice Contact Center to fix callback issues in their service desk. Their old system had unreliable callbacks and frequent technical problems. This caused bad caller experiences and inaccurat...e call reports. Switching to ice Contact Center removed these problems. Aecon saved time and improved contact center operations. They also received strong vendor support.

Read more →

Sunshine Coast Credit Union (SCCU) - Banking - Medium

ComputerTalk’s ice Contact Center helped Sunshine Coast Credit Union cut call wait times and improve member satisfaction. SCCU moved to a hybrid work model, with 90% of work now done remotely. iceRep...orting gave SCCU better data and accurate monitoring of call center operations. Skills-based routing and remote work options boosted agent productivity and staff retention. SCCU praised ComputerTalk for exceptional customer service and technical support.

Read more →

Western Canada Lottery Corporation - Non Profit Organization Management - Large

ComputerTalk’s ice Contact Center helped Western Canada Lottery Corporation improve real-time monitoring and reporting. Supervisors now see call queues and agent status instantly, boosting response t...imes. Custom reports make it easy to track calls and agent performance. The cloud-based solution increased security, scalability, and adaptability. Integration with Microsoft Teams unified communications and cut costs.

Read more →

Enhance your customer experience with ComputerTalk

Video Thumbnail

Frequently Asked Questions(FAQ)

for ComputerTalk

What is ComputerTalk used for?

ComputerTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of ComputerTalk?

Recording, Personalization and Feedback surveys are some of the top features of ComputerTalk.

Who uses ComputerTalk?

ComputerTalk is used by Computer Software, Education and Retail among other industries.

What are ComputerTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for ComputerTalk.

Where is ComputerTalk located?

ComputerTalk is headquartered at 150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA.
lightning

Peers used ComputerTalk for helpdesk management and engagement management

ComputerTalk Competitors

ComputerTalk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)

Software Failure Risk Guidance

?

for ComputerTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for ComputerTalk

Computer Talk Technology Inc. Profile

Company Name

Computer Talk Technology Inc.

Company Website

https://www.computer-talk.com

HQ Location

150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE