ComputerTalk Overview

ComputerTalk's ice Contact Center transforms communication within organizations by integrating seamlessly with business applications, AI, and analytics across multiple channels. This all-in-one solution enhances customer interactions through personalized experiences and supports a range of deployment scenarios, ensuring feature parity and a consistent user experience. Unique in its native integration with Microsoft Teams and Skype for Business, ice Contact Center empowers businesses to leverage existing investments in communication platforms. It offers a powerful, scalable solution tailored to meet evolving organizational needs, making it a strategic choice for modernizing contact centers globally.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using ComputerTalk.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Workflow Management
  • Lead Qualification: Technographic
  • Call Recording
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ComputerTalk.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Improve Internal Communications
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ComputerTalk Use-Cases and Business Priorities: Customer Satisfaction Data

ComputerTalk works with different mediums / channels such as Phone Calls.

ComputerTalk's features include Recording, Personalization, Feedback Surveys, etc. and ComputerTalk support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also ComputerTalk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance...." Peer review

ComputerTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Omnichannel Contact Center Solutions by ComputerTalk modernizes organizations with business application integrations, AI, and analytics. All communication channels are efficiently managed.

Popular Business Setting

for ComputerTalk

Top Industries

  • Computer Software
  • Education
  • Retail

Popular in

  • Mid Market
  • Small Business

ComputerTalk is popular in Computer Software, Education, and Retail and is widely used by Mid Market, and Small Business,

Comprehensive Insights on ComputerTalk Use Cases

What makes ComputerTalk ideal for Helpdesk Management?

What benefits does ComputerTalk offer for Engagement Management?

What Are the key features of ComputerTalk for Contact List Management?

How does ComputerTalk facilitate Communication Management?

What makes ComputerTalk ideal for Customer Feedback Management?

28+ more Business Use Cases

31 buyers and buying teams have used Cuspera to assess how well ComputerTalk solved their Contact Center Software needs. Cuspera uses 1545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Non-Profit Organization Management

CASE STUDY Western Canada Lottery Corporation

ComputerTalk’s ice Contact Center helped Western Canada Lottery Corporation move to a cloud-based contact center. WCLC faced problems with manual monitoring, hard-to-find information, and high costs ...from their old on-premises system. With ice, supervisors now get real-time alerts and can act fast. Custom reports make it easy to track calls and agent performance. Security and scalability improved, letting WCLC handle more calls and add staff quickly. The team finds the new system easy to use and reliable.

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Utilities

CASE STUDY Newmarket-Tay Power Distribution Ltd. (NT Power)

ice Contact Center helped NT Power modernize its customer communication. NT Power replaced an outdated phone system with ice, improving call handling and payment processing. The company later migrate...d to the cloud, keeping all features and gaining browser-based management. ice’s reporting tools helped NT Power meet strict regulatory requirements. NT Power values ComputerTalk’s consistent team and responsive support.

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Consumer Goods

CASE STUDY Bob Barker Company

ice Contact Center helped Bob Barker Company fix call quality and CRM integration issues. The company replaced ten on-premises servers and saved about $200,000 in one year. ice made reporting and adm...inistration easier, saving 2.5 days of work per week. Agents now use Microsoft Teams and enjoy better call routing and faster customer connections. The move improved productivity and customer experience.

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Banking

CASE STUDY Sunshine Coast Credit Union (SCCU)

ComputerTalk’s ice Contact Center helped Sunshine Coast Credit Union (SCCU) fix slow call handling and manual reporting. SCCU used to have long wait times and agents could not work remotely. With ice... Contact Center, SCCU now routes calls to the right agent and lets staff work from anywhere. 90% of work is now remote. SCCU tracks calls and agent performance better. Member satisfaction and staff retention improved. SCCU praised ComputerTalk’s customer service as exceptional.

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Hospital & Health Care

CASE STUDY London Health Sciences Centre

iceAlert helped London Health Sciences Centre automate patient appointment reminders and COVID-19 screening. The hospital used iceAlert to send automated calls, emails, and texts to patients. This re...duced no-shows and saved about 60 nursing hours per week in one department. The automated system delivered consistent information and improved patient care. LHSC expanded iceAlert to more clinics after seeing these results.

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Real Estate

CASE STUDY QuadReal Property Group

ice Contact Center for Microsoft Teams helped QuadReal Property Group move to remote work. QuadReal used ice to manage tenant calls and service requests. The solution let staff work from anywhere, wh...ich was key during the COVID-19 pandemic. After moving from Skype for Business to Teams, QuadReal saw better voice quality and fewer support calls. Advanced routing and reporting tools improved call handling and service levels. QuadReal plans to expand its use of ice Contact Center in the future.

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Enhance your customer experience with ComputerTalk

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Frequently Asked Questions(FAQ)

for ComputerTalk

What is ComputerTalk used for?

ComputerTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of ComputerTalk?

Recording, Personalization and Feedback surveys are some of the top features of ComputerTalk.

Who uses ComputerTalk?

ComputerTalk is used by Computer Software, Education and Retail among other industries.

What are ComputerTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for ComputerTalk.

Where is ComputerTalk located?

ComputerTalk is headquartered at 150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA.
lightning

Peers used ComputerTalk for helpdesk management and engagement management

ComputerTalk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)

Software Failure Risk Guidance

?

for ComputerTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for ComputerTalk

Computer Talk Technology Inc. Profile

Company Name

Computer Talk Technology Inc.

Company Website

https://www.computer-talk.com

HQ Location

150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE