ComputerTalk Overview

Omnichannel Contact Center Solutions by ComputerTalk modernizes organizations with business application integrations, AI, and analytics. All communication channels are efficiently managed.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using ComputerTalk.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Workflow Management
  • Lead Qualification: Technographic
  • Call Recording
  • Collaboration
  • Competitive Intelligence
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ComputerTalk.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Improve Internal Communications
See all business priorities See less business priorities

ComputerTalk Use-Cases and Business Priorities: Customer Satisfaction Data

ComputerTalk works with different mediums / channels such as Phone Calls.

ComputerTalk's features include Recording, Personalization, Feedback Surveys, etc. and ComputerTalk support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also ComputerTalk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance...." Peer review

ComputerTalk, Smiddle, Dialpad Ai Contact Center, Freshdesk Contact Center, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ComputerTalk

Top Industries

  • Computer Software
  • Education
  • Retail

Popular in

  • Mid Market
  • Small Business

ComputerTalk is popular in Computer Software, Education, and Retail and is widely used by Mid Market, and Small Business,

Comprehensive Insights on ComputerTalk Use Cases

How does ComputerTalk address your Helpdesk Management Challenges?

How does ComputerTalk address your Engagement Management Challenges?

How does ComputerTalk facilitate Contact List Management?

What solutions does ComputerTalk provide for Communication Management?

How does ComputerTalk facilitate Customer Feedback Management?

28+ more Business Use Cases

31 buyers and buying teams have used Cuspera to assess how well ComputerTalk solved their Contact Center Software needs. Cuspera uses 1545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ComputerTalk case study

Sccu (South Central Credit Union)
Banking
Banking
CASE STUDY Sccu (South Central Credit Union)

SCCU, a credit union, increased member engagement and reduced operational costs through a digital transformation project, achieving a 15% increase in online account access and a 30% decrease in call center volume.

Read More
ComputerTalk case study

Houston Astros
Sports
Sports
CASE STUDY Houston Astros

ComputerTalk improved the Houston Astros' IT infrastructure, leading to a 50% reduction in server downtime and 30% faster ticket sales processing.

Read More
ComputerTalk case study

Western Canada Lottery Corporation
Education
Education
CASE STUDY Western Canada Lottery Corporation

WLCL increased customer engagement by 25% and decreased bounce rates by 15% after implementing a new website and marketing strategy.

Read More

Video

Enhance your customer experience with ComputerTalk

Video Thumbnail

Frequently Asked Questions(FAQ)

for ComputerTalk

What is ComputerTalk used for?

ComputerTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of ComputerTalk?

Recording, Personalization and Feedback surveys are some of the top features of ComputerTalk.

Who uses ComputerTalk?

ComputerTalk is used by Computer Software, Education and Retail among other industries.

What are ComputerTalk alternatives?

Smiddle, Dialpad Ai Contact Center, Freshdesk Contact Center and CloudTalk are popular alternatives for ComputerTalk.

Where is ComputerTalk located?

ComputerTalk is headquartered at 150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA.
lightning

Peers used ComputerTalk for helpdesk management and engagement management

ComputerTalk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)

Software Failure Risk Guidance

?

for ComputerTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for ComputerTalk

ComputerTalk Profile

Company Name

ComputerTalk

Company Website

https://www.computer-talk.com

HQ Location

150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE