VoiceSage Overview

VoiceSage addresses the challenge of customer engagement through its conversational messaging solutions. Businesses seeking to enhance communication efficacy can leverage VoiceSage to deliver actionable messages. This tool is particularly valuable for contact centers aiming to improve customer interactions and response times. By utilizing VoiceSage, companies can facilitate faster payment processes, thereby enhancing cash flow. The platform's focus on secure and efficient messaging ensures that businesses maintain reliable communication channels. VoiceSage's solutions cater to the daily operational needs of contact centers, providing them with the tools necessary for effective customer engagement and streamlined communication.

Use Cases

Customers recommend Engagement Management, Communication Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using VoiceSage.

Other use cases:

  • Advertisement
  • Contact List Management
  • Helpdesk Management
  • Direct Marketing
  • Rating And Review Management
  • Identify Target Customers
  • Social Media Analytics
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using VoiceSage.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Grow Market Share
  • Increase Customer Life Time Value
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VoiceSage Use-Cases and Business Priorities: Customer Satisfaction Data

VoiceSage works with different mediums / channels such as Text SMS. and Website.

VoiceSage's features include Personalization, Feedback Surveys, Alerts: Popups & Notifications, etc. and VoiceSage support capabilities include 24/7 Support, Phone Support, Email Support, etc. also VoiceSage analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We have used VoiceSage for interactive messaging for two years now...." Peer review by Liz Furmedge, Customer Service Manager , Scottish & Southern Energy

VoiceSage, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VoiceSage delivers actionable messaging and boosts customer engagement through conversational solutions. Increased engagement is achieved with VoiceSage's innovative messaging approaches.

Popular Business Setting

for VoiceSage

Top Industries

  • Real Estate
  • Financial Services

Popular in

  • Small Business
  • Large Enterprise

VoiceSage is popular in Real Estate, and Financial Services, and is widely used by Small Business, and Large Enterprise,

Comprehensive Insights on VoiceSage Use Cases

How can VoiceSage enhance your Engagement Management process?

How can VoiceSage optimize your Communication Management Workflow?

What makes VoiceSage ideal for Customer Feedback Management?

What Are the key features of VoiceSage for Contact List Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well VoiceSage solved their Contact Center Software needs. Cuspera uses 653 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Real Estate

CASE STUDY First Choice Homes Oldham

VoiceSage automated SMS helped First Choice Homes Oldham cut missed appointments by 80%. The company faced many residents missing safety checks and not rescheduling. VoiceSage sent SMS reminders a da...y before appointments, with a reschedule option. This solution increased engineer efficiency and saved time. Business costs dropped a lot. Customer engagement and first appointment access rates went up.

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Retail

CASE STUDY Catalyst Coffee

VoiceSage's Rich Media Messaging helped Catalyst Coffee track and trace customers during COVID-19. The café needed a fast, contactless way to record visitor details and notify people exposed to the v...irus. VoiceSage provided a QR code system and SMS alerts for self-isolation. This solution increased safety, saved time, and kept the business compliant with new rules.

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Information Technology and Services

CASE STUDY Otonomee

VoiceSage provided an SMS emergency notification solution for Otonomee. Otonomee needed to contact on-call crew members for Wexford County Council quickly and efficiently. Before, agents made many ca...lls and crew took notes by hand. With VoiceSage SMS, agents send details by text, and crew confirm receipt. This led to an 80% drop in outbound calls and faster, more efficient communication.

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Retail

CASE STUDY The Very Group (formerly Shop Direct)

VoiceSage Rich Media Messaging helped The Very Group (formerly Shop Direct) get fast customer feedback. The company needed to test a new delivery charge idea in a busy market. VoiceSage built and sen...t a branded survey within hours. The Very Group got results in less than 24 hours. They made a quick decision on their delivery plan based on this feedback.

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Utilities

CASE STUDY SSE Airtricity

VoiceSage's Rich Media Messaging helped SSE Airtricity improve cash flow and customer service. SSE used early payment notifications and secure payment links to make it easy for customers to pay. The ...solution led to a 48% message engagement rate and a 30% drop in outbound calls. SSE collected €1,000,000 in 12 months and saw a 20% reduction in disconnections. Customers now prefer this messaging system for payments.

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Sports

CASE STUDY Southend United Football Club

VoiceSage helped Southend United Football Club boost fan engagement during COVID-19 lockdowns. The club used SMS notifications and Rich Media Messaging to share pay per view offers, articles, and int...erviews. The solution was set up in ten days and integrated with their existing channels. Open rates for Rich Media Messaging reached up to 41%. Click through rates were up to 16%. Fans viewed messages at least three times, improving engagement and cross-selling.

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Frequently Asked Questions(FAQ)

for VoiceSage

What is VoiceSage used for?

VoiceSage is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Customer Feedback Management .

What are the top features of VoiceSage?

Personalization, Feedback surveys and Alerts: popups & Notifications are some of the top features of VoiceSage.

Who uses VoiceSage?

VoiceSage is used by Real Estate, Financial Services among other industries.

What are VoiceSage alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for VoiceSage.

Where is VoiceSage located?

VoiceSage is headquartered at Blackrock, Dublin.
lightning

Peers used VoiceSage for engagement management and communication management

VoiceSage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (3)
Custom Reports

4.60/5 ★

Read Reviews (35)
Analytics

4.59/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (3)
Custom Reports

4.60/5 ★

Read Reviews (35)
Analytics

4.59/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for VoiceSage

Overall Risk Meter

Low Medium High

Top Failure Risks for VoiceSage

VoiceSage Global Holdings Limited Profile

Company Name

VoiceSage Global Holdings Limited

Company Website

https://www.voicesage.com

HQ Location

Blackrock, Dublin

Employees

11-50

Social

Linkedin

Financials

SERIES A