Metaphor Contact Center Overview

USAN's contact center services address the challenge of enhancing customer experience (CX) maturity. By offering cloud-based solutions, USAN enables businesses to elevate their contact center operations to a higher level of effectiveness. The platform focuses on categorizing and contextualizing customer interactions, ensuring that each engagement is purposeful and tailored to specific business needs. This results in improved customer satisfaction and loyalty. USAN's solutions are designed to integrate seamlessly with existing systems, providing a one-stop solution for businesses aiming to refine their customer service capabilities. Through strategic partnerships, USAN supports organizations in achieving their CX goals, making it a trusted partner in the contact center landscape.

Use Cases

Customers recommend Engagement Management, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using Metaphor Contact Center.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Communication Management
  • Helpdesk Management
  • Campaign Management
  • Performance Management
  • Forecasting
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Metaphor Contact Center.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Manage Risk
  • Improve Navigation
  • Improve Visibility
  • Increase Customer Life Time Value
  • Improve Internal Communications
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Metaphor Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Metaphor Contact Center works with different mediums / channels such as Phone Calls. Review Sites. Amazon etc.

Metaphor Contact Center's features include Personalization, Calculator, Feedback Surveys, etc. and Metaphor Contact Center support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Metaphor Contact Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Experience increased First Contact Resolutions, decreased Average Handle Times, and increased customer satisfaction...." Peer review from USAN

Metaphor Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Metaphor-contact-center solutions by USAN enhance CX maturity through innovative cloud-based services. Advanced technology and strategic insights drive customer experience excellence.

Popular Business Setting

for Metaphor Contact Center

Top Industries

  • Financial Services
  • Utilities
  • Retail

Popular in

Metaphor Contact Center is popular in Financial Services, Utilities, and Retail and is widely used by

Comprehensive Insights on Metaphor Contact Center Use Cases

What benefits does Metaphor Contact Center offer for Engagement Management?

How efficiently Does Metaphor Contact Center manage your Sales Call Management?

How can Metaphor Contact Center optimize your Contact List Management Workflow?

How efficiently Does Metaphor Contact Center manage your Customer Feedback Management?

Why is Metaphor Contact Center the best choice for Workflow Management?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Metaphor Contact Center solved their Contact Center Software needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Consumer Services

CASE STUDY OnCourse Home Solutions

OnCourse Home Solutions needed to upgrade its old contact center system. They wanted a flexible and scalable solution and chose Amazon Connect. USAN helped them move over 500 agents to the new system... in about 10 weeks. The migration was 25% more efficient than past projects. OnCourse now has better call quality and can test new ideas quickly. The new system helps them serve customers better and handle changes easily.

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Financial Services

CASE STUDY American Honda Financial Corporation

American Honda Financial Corporation needed to move from a legacy contact center to a new system. They worked with USAN to migrate to Amazon Connect in just three months. The migration included 8 con...tact centers, 5 lines of business, and over 1,500 agents. USAN helped ensure there was no disruption to customer or dealer experience. The new system improved reporting, representative experience, and provided better analytics. AHFC can now keep improving customer and representative experiences quickly.

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Banking

CASE STUDY a top 10 global bank

A top 10 global bank wanted to improve its self-service options and customer satisfaction. The bank had high opt-out rates during IVR calls, especially when collecting complex information. USAN intro...duced Visual IVR, letting customers use a mobile web app to enter details easily. The bank used personalized and proactive outreach to help customers. This led to a 5-12% increase in IVR containment rates and saved millions of dollars.

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Financial Services

CASE STUDY A top vehicle financing provider

AI Contact Analytics from USAN helped a top vehicle financing provider find hidden problems in their contact center. The company worked with USAN to move to Amazon Connect in 2024. They wanted better... insight into contact center health. The solution let them spot and fix customer issues early. This improved customer experience.

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Utilities

CASE STUDY A leading natural gas provider that serves 7 million+ customers across the northern USA and Canada

USAN’s AI Contact Analytics helps a top natural gas provider find customer issues in their contact center. The company serves over 7 million customers in the northern USA and Canada. With AI Contact ...Analytics, they see trends and problems they could not see before. This leads to better operations, happier customers, and improved agent experience. The solution uses Amazon Bedrock for deep analysis of customer calls.

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Financial Services

CASE STUDY Top financial services company

Form Fill AI and Post-Call Summaries from USAN helped a top financial services company improve contact center operations. The company moved to Amazon Connect in 2024. USAN's GenAI solution reduced ti...me on operational tasks and increased accuracy. Agents completed tasks faster and with higher accuracy. Both agent and manager experiences improved. The solution also lowered operational costs.

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Frequently Asked Questions(FAQ)

for Metaphor Contact Center

What is Metaphor Contact Center used for?

Metaphor Contact Center is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Sales Call Management and Contact List Management .

What are the top features of Metaphor Contact Center?

Personalization, Calculator and Feedback surveys are some of the top features of Metaphor Contact Center.

Who uses Metaphor Contact Center?

Metaphor Contact Center is used by Financial Services, Utilities and Retail among other industries.

What are Metaphor Contact Center alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Metaphor Contact Center.

Where is Metaphor Contact Center located?

Metaphor Contact Center is headquartered at Norcross, Georgia.
lightning

Peers used Metaphor Contact Center for engagement management and sales call management

Metaphor Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (115)
Analytics

4.32/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (115)
Analytics

4.32/5 ★

Read Reviews (13)

Software Failure Risk Guidance

?

for Metaphor Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Metaphor Contact Center

USAN Profile

Company Name

USAN

Company Website

https://www.usan.com/

HQ Location

Norcross, Georgia

Employees

101-250

Social

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Financials

PRIVATE