Metaphor Contact Center Overview
Metaphor-contact-center solutions by USAN enhance CX maturity through innovative cloud-based services. Advanced technology and strategic insights drive customer experience excellence.
Use Cases
Customers recommend Engagement Management, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using Metaphor Contact Center.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Metaphor Contact Center.
Metaphor Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Metaphor Contact Center works with different mediums / channels such as Phone Calls. Review Sites. Amazon etc.
Metaphor Contact Center's features include Personalization, Calculator, Feedback Surveys, etc. and Metaphor Contact Center support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Metaphor Contact Center analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Experience increased First Contact Resolutions, decreased Average Handle Times, and increased customer satisfaction...." Peer review from USAN
Metaphor Contact Center, Alvaria, Opus Contact Center, Five9, Dixa Customer Service, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Metaphor Contact Center
Top Industries
- Financial Services
- Utilities
- Retail
Popular in
Metaphor Contact Center is popular in Financial Services, Utilities, and Retail and is widely used by
Comprehensive Insights on Metaphor Contact Center Use Cases
How can Metaphor Contact Center enhance your Engagement Management process?
What makes Metaphor Contact Center ideal for Sales Call Management?
What solutions does Metaphor Contact Center provide for Contact List Management?
What makes Metaphor Contact Center ideal for Customer Feedback Management?
What Are the key features of Metaphor Contact Center for Workflow Management?
23+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Metaphor Contact Center solved their Contact Center Software needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Metaphor Contact Center
What is Metaphor Contact Center used for?
What are the top features of Metaphor Contact Center?
Who uses Metaphor Contact Center?
What are Metaphor Contact Center alternatives?
Where is Metaphor Contact Center located?
Peers used Metaphor Contact Center for engagement management and sales call management
Metaphor Contact Center Competitors
Metaphor Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (115) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (115) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Metaphor Contact Center
Overall Risk Meter
Top Failure Risks for Metaphor Contact Center
USAN Profile
Company Name
USAN
Company Website
https://www.usan.com/HQ Location
Norcross, Georgia
Employees
101-250
Social
Financials
PRIVATE
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