Bright Pattern Overview
Bright-pattern offers seamless omnichannel communications across various channels, including voice, email, and chat. It features robust quality management and a powerful mobile app for effortless customer interactions.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bright Pattern.
Business Priorities
Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bright Pattern.
Bright Pattern Use-Cases and Business Priorities: Customer Satisfaction Data
Bright Pattern works with different mediums / channels such as Phone Calls. and Omnichannel.
Bright Pattern's features include Personalization, Recording, Bot, etc. and Bright Pattern support capabilities include Chat Support, Email Support, Phone Support, etc. also Bright Pattern analytics capabilities include Analytics, and Custom Reports.
Reviews
"We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern." - Sean Rivers
Bright Pattern, NICE CXone, Genesys PureConnect, Five9, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Bright Pattern
Top Industries
- Human Resources
- Management Consulting
- Telecommunications
Popular in
- Mid Market
- Small Business
- Enterprise
Bright Pattern is popular in Human Resources, Management Consulting, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Bright Pattern Use Cases
Why is Bright Pattern the best choice for Helpdesk Management?
What Are the key features of Bright Pattern for Engagement Management?
How does Bright Pattern address your Contact List Management Challenges?
Why is Bright Pattern the best choice for Call Recording?
How does Bright Pattern address your Customer Feedback Management Challenges?
38+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Bright Pattern solved their Contact Center Software needs. Cuspera uses 2751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers |
|
Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa |
|
At Randstad we’ve started looking at how to do things smarter. With Bright Pattern we delivered advanced functionality and automation and had an ROI payback of just a few months. Testimonial By Jessica Osborn |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sean Rivers Director of Operations Technology Republic Wireless |
We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers |
|
Ken Hayakawa General Manager of the Technology Department BellSystem24 |
Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa |
|
Jessica Osborn IT Support Services Operations Manager Randstad |
At Randstad we’ve started looking at how to do things smarter. With Bright Pattern we delivered advanced functionality and automation and had an ROI payback of just a few months. Testimonial By Jessica Osborn |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
Case Study LevelRead More |
Management Consulting
|
Management Consulting |
Case Study VIPdesk ConnectRead More |
|
Management Consulting
|
Management Consulting |
Case Study BellSystem24Read More |
Video
Bright Pattern Provides Omnichannel Software to Transform CX - Frost & Sullivan Solutions Spotlight
Frequently Asked Questions(FAQ)
for Bright Pattern
What is Bright Pattern?
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.
It ensures consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities. It provides customer conversations across all channels, personalize customer experiences across all channels using customer CRM data and empower agents with key customer information.
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
What is Bright Pattern used for?
What are the top features of Bright Pattern?
Who uses Bright Pattern?
What are Bright Pattern alternatives?
Where is Bright Pattern located?
Peers used Bright Pattern for helpdesk management and engagement management
Bright Pattern Competitors
Bright Pattern Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (96) |
| Analytics | Read Reviews (83) |
| Custom Reports | Read Reviews (196) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (96) |
| Analytics | Read Reviews (83) |
| Custom Reports | Read Reviews (196) |
Bright Pattern Integrations
Bright Pattern integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Bright Pattern
Overall Risk Meter
Top Failure Risks for Bright Pattern
Bright Pattern Feeds
Bright Pattern Establishes New Business Entity in India
Bright Pattern unlocks Indian CX market potential with AI-Driven Contact Center solutions San Francisco, Calif., April 16, 2024 – Bright Pattern, a leading AI-powered, omnichannel contact center provider, recently announced the launch of its new business entity in India, operating under the name Bright Pattern Software Solutions Private Limited. The organization provides industry-leading cloud […]
The post Bright Pattern Establishes New Business Entity in India appeared first on .
Calculating Your ROI with your Outbound Call Center Software
You’ve read about the features and benefits of your outbound call center software, and it all sounds great. You’re ready to buy, but there’s one lingering question: how will I know if it’s working? Calculating the return-on-investment (ROI) on your outbound call center solution is essential. It’s also not as difficult as it might seem. […]
The post Calculating Your ROI with your Outbound Call Center Software appeared first on .
Join Bright Pattern for Service Management World Lunch and Learn
Join the Bright Pattern team in Orlando, Florida for our Lunch and Learn, hosted at Service Management World 2022. Service Management World 2022 is hosted by HDI from November 12th until November 16th, and is a conference that allows some of the brightest and most experienced in the service management industry to gather and share […]
The post Join Bright Pattern for Service Management World Lunch and Learn appeared first on .
Bright Pattern Profile
HQ Location
1250 Bayhill Drive, Suite 101, San Bruno, CA 94066
Employees
11-50
Social
Financials
SERIES A
Get a personalised risk report for Bright Pattern
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Bright Pattern may get in touch with you regarding your request.
Request Custom Quote
Bright Pattern will get in touch with you regarding your request.