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Bright Pattern: Use-Cases, Insights and Reviews | 2024 Cuspera

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(2751)

Bright Pattern: Contact Center Software | Cloud-Based

AI Powered

Bright Pattern Overview

Bright-pattern offers seamless omnichannel communications across various channels, including voice, email, and chat. It features robust quality management and a powerful mobile app for effortless customer interactions.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bright Pattern.

Other use cases:

Call Recording
Customer Feedback Management
Sales Document Management
Workflow Management
Training & Onboarding
Lifetime Value Management
Collaboration

See all use cases See less use cases

Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bright Pattern.

Other priorities:

Acquire Customers
Scale Best Practices
Improve Efficiency
Improve Consistency
Enter New Markets Internationally Or Locally
Launch New Products
Increase Sales & Revenue
Improve Brand Engagement

See all business priorities See less business priorities

Bright Pattern Use-Cases and Business Priorities: Customer Satisfaction Data

Bright Pattern works with different mediums / channels such as Phone Calls, and Omnichannel,

Bright Pattern's features include Personalization, Recording, Bot, etc.

Reviews

"Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful." - Ken Hayakawa

Bright Pattern, NICE CXone, Genesys PureConnect, Five9, Skyvera, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bright Pattern

Top Industries

Human Resources
Management Consulting
Telecommunications

Popular in

Mid Market
Small Business
Enterprise

Bright Pattern is popular in Human Resources, Management Consulting, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Bright Pattern Use Cases

How does Bright Pattern facilitate Helpdesk Management?

Bright Pattern provides a comprehensive helpdesk management solution with multi-channel capabilities, including voice, chat, SMS, email, and video. The platform facilitates seamless integration of various tools, enabling rapid call center setup and deployment. Limitations include a challenging administrative guide that may require support assistance.

"...We could not be more pleased with their product, and I absolutely recommend them to anyone in a call center environment. ...." Peer review by Regie K., Call Center Director , Financial Services

What benefits does Bright Pattern offer for Engagement Management?

Bright Pattern's engagement management capabilities enable businesses to provide consistent and efficient customer service across multiple channels. The platform consolidates all customer interactions into a single interface, simplifying follow-up and retention efforts. However, the effectiveness of Bright Pattern depends on the available resources and technical expertise within the organization.

"...How to increase the cadence of our service management, and utilize automation to streamline customer incidence. ..." Case Study Randstad

How efficiently Does Bright Pattern manage your Contact List Management?

Bright Pattern's contact list management capabilities allow for easy configuration and management of contact centers, eliminating complexity found in traditional platforms. The system integrates with Salesforce and Hubspot, providing supervisors with access to important information. Its flexible design enables businesses to customize workflows to achieve ideal customer experience and call center needs.

"...Omnichannel communications also allow salon staff to customize client experiences by reviewing clients past appointments and preferred products. ..." Opening a Salon: The Comprehensive Five-Step Guide

What solutions does Bright Pattern provide for Call Recording?

What Are the key features of Bright Pattern for Customer Feedback Management?

Bright Pattern's customer feedback management capabilities enable companies to gather customer feedback, analyze it, and use the insights to improve customer experience. This leads to increased customer satisfaction and improved key performance indicators, such as CSAT and net promoter score. Bright Pattern's software empowers organizations to identify areas for improvement, enhance agent performance, and deliver a personalized customer experience.

"...When CRM and contact center features are integrated, customers can reach you on any channel they want, agents can see the customer s journey and anticipate their needs, and supervisors oversee quality management in order to boost customer satisfaction. ..." CRMs Versus Contact Center Solutions: Are They the Same?

38+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Bright Pattern solved their Contact Center Software needs. Cuspera uses 2751 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Ken Hayakawa General Manager of the Technology Department BellSystem24	Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa
John Ward Head of Customer Experience Level	Bright Pattern is a very straightforward platform. It’s easy to implement, it’s easy to use and it has a great support team around it. I keep coming back to Bright Pattern because of the excellent support. Testimonial By John Ward
Sean Rivers Director of Operations Technology Republic Wireless	We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers

CUSTOMERS	TESTIMONIALS
Ken Hayakawa General Manager of the Technology Department BellSystem24	Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. Testimonial By Ken Hayakawa
John Ward Head of Customer Experience Level	Bright Pattern is a very straightforward platform. It’s easy to implement, it’s easy to use and it has a great support team around it. I keep coming back to Bright Pattern because of the excellent support. Testimonial By John Ward
Sean Rivers Director of Operations Technology Republic Wireless	We thought it would be impossible to achieve 95% customer satisfaction without a brick-and-mortar call center, but we’ve done it with the help of Bright Pattern. Testimonial By Sean Rivers

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Level Computer Software	Computer Software	Case Study Level How Level Disrupting Smart Home Technology Market with innovative Product and Customer Experience with Bright Pattern Read More
VIPdesk Connect Management Consulting	Management Consulting	Case Study VIPdesk Connect How VIPdesk Provides Elevated Customer Experiences to Luxury and Premium Brands with Bright Pattern Read More
Randstad Human Resources	Human Resources	Case Study Randstad How Randstad Improves Service Management ROI with Bright Pattern Read More

Video

Bright Pattern Provides Omnichannel Software to Transform CX - Frost & Sullivan Solutions Spotlight

Video Thumbnail

Frequently Asked Questions(FAQ)

for Bright Pattern

What is Bright Pattern?

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.

It ensures consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities. It provides customer conversations across all channels, personalize customer experiences across all channels using customer CRM data and empower agents with key customer information.

Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.

What is Bright Pattern used for?

Bright Pattern is a Contact Center Software mainly used by its customers to Improve ROI and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of Bright Pattern?

Personalization, Recording and bot are some of the top features of Bright Pattern.

Who uses Bright Pattern?

Bright Pattern is used by Human Resources, Management Consulting and Telecommunications among other industries.

What are Bright Pattern alternatives?

NICE CXone, Genesys PureConnect, Five9 and Skyvera are popular alternatives for Bright Pattern.

Where is Bright Pattern located?

Bright Pattern is headquartered at 1250 Bayhill Drive, Suite 101, San Bruno, CA 94066.

lightning

Peers used Bright Pattern for helpdesk management and engagement management

Bright Pattern Competitors

More Bright Pattern Alternatives...

Bright Pattern Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.65/5 ★ Read Reviews (96)
Analytics	4.63/5 ★ Read Reviews (83)
Custom Reports	4.10/5 ★ Read Reviews (196)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.65/5 ★ Read Reviews (96)
Analytics	4.63/5 ★ Read Reviews (83)
Custom Reports	4.10/5 ★ Read Reviews (196)

Software Failure Risk Guidance

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for Bright Pattern

Overall Risk Meter

Low Medium High

Top Failure Risks for Bright Pattern

Bright Pattern Feeds

Bright Pattern Establishes New Business Entity in India

Bright Pattern unlocks Indian CX market potential with AI-Driven Contact Center solutions San Francisco, Calif., April 16, 2024 â€“ Bright Pattern, a leading AI-powered, omnichannel contact center provider, recently announced the launch of its new business entity in India, operating under the name Bright Pattern Software Solutions Private Limited. The organization provides industry-leading cloud […]

The post Bright Pattern Establishes New Business Entity in India appeared first on .

20/05/2024 - source

Calculating Your ROI with your Outbound Call Center Software

Youâ€™ve read about the features and benefits of your outbound call center software, and it all sounds great. Youâ€™re ready to buy, but thereâ€™s one lingering question: how will I know if itâ€™s working? Calculating the return-on-investment (ROI) on your outbound call center solution is essential. Itâ€™s also not as difficult as it might seem. […]

The post Calculating Your ROI with your Outbound Call Center Software appeared first on .

14/03/2024 - source

Join Bright Pattern for Service Management World Lunch and Learn

Join the Bright Pattern team in Orlando, Florida for our Lunch and Learn, hosted at Service Management World 2022. Service Management World 2022 is hosted by HDI from November 12th until November 16th, and is a conference that allows some of the brightest and most experienced in the service management industry to gather and share […]

The post Join Bright Pattern for Service Management World Lunch and Learn appeared first on .

10/03/2024 - source

Bright Pattern Profile

Company Name

Bright Pattern

Company Website

https://www.brightpattern.com/

Year Founded

2010

HQ Location

1250 Bayhill Drive, Suite 101, San Bruno, CA 94066

Employees

11-50

Social

Financials

SERIES A