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C3 AI Suite vs C3 CRM™: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of C3 AI Suite vs. C3 CRM™ is based on a specific set of business needs and context. The comparison uses 1120 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing C3 AI Suite and C3 CRM™

C3 AI Suite belong to a category of solutions that help Business Intelligence, whereas C3 CRM™ belong to a category of solutions that help CRM All-in-One. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

C3 AI Suite covers Engagement Management, Loyalty Management with E-Mail, Training & Onboarding, Collaboration, etc.

C3 CRM™ focuses on Engagement Management, Loyalty Management with E-Mail, Training & Onboarding, Segmentation And Targeting, etc.

"C3.ai has done a very good job of creating a mechanism to aggregate data, make it usable, train models, and then deploy them at scale so they can actually change workflows. " - Jesus Mantas

"With C3.ai, we can automate many of the processes that now costs us a significant amount of money and take a significant amount of time. " - David Koger

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo C3 AI Suite

Focus area

Software Failure Risk

  • low

logo C3 CRM™

Focus area

Software Failure Risk

  • medium

About

C3 AI Suite - C3.ai | C3 AI Suite is comprehensive software that uses a model-driven architecture

C3 CRM - Leverage AI / machine learning to improve profitability and consistency across sales, marketing, and customer service

Financials

NA

NA

Business Need

Total Processes
(we found evidences for)

29

30

Total Goals
(we found evidences for)

7

9

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


loyalty management

identify target customers


training & onboarding



segmentation and targeting


social media management

social media analytics


lead qualification

lead qualification: technographic



rating and review management


communication management

sending & publishing communications



workflow management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Scale best practices

  • Improve visibility

  • Increase sales & revenue

  • Improve ROI

  • See 4 more
  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Increase sales & revenue

  • Improve consistency

  • Scale best practices

  • Improve visibility

  • Improve ROI

  • Increase customer life time value

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • social media

  • review sites

  • Amazon

  • channel partners

  • mobile

  • See 3 more
  • e-mail

  • social media

  • review sites

  • Amazon

  • channel partners

  • mobile

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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Business Setting