C3 CRM™ Overview

C3 AI CRM enhances CRM solutions with AI for better revenue forecasting and management. Get improved insights and efficiency by integrating this advanced technology.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Onboarding, as the business use cases that they have been most satisfied with while using C3 CRM™.

Other use cases:

  • Forecasting
  • Segmentation And Targeting
  • Collaboration
  • Lead Qualification: Technographic
  • Social Media Analytics
  • Rating And Review Management
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using C3 CRM™.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Consistency
  • Scale Best Practices
  • Improve Visibility
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

C3 CRM™ Use-Cases and Business Priorities: Customer Satisfaction Data

C3 CRM™ works with different mediums / channels such as E-Mail.

C3 CRM™'s features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Personalization. and C3 CRM™ support capabilities include AI Powered, 24/7 Support, Email Support, etc. also C3 CRM™ analytics capabilities include Custom Reports, and Analytics.

Reviews

"C3.ai’s technology can enable a large and complex organization to harness the power of elastic cloud computing, big data, analytics and machine learning to extract insights from data and bring significant value to an enterprise. Their platform—initi...ally deployed to the utility/energy sector—now is positioned to provide the same robust capabilities to a variety of industries going forward." - Ron Kim

C3 CRM™, HoneyBook, The Flybook, 1crm, webCRM, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for C3 CRM™

Top Industries

  • Utilities
  • Oil & Energy
  • Education

Popular in

C3 CRM™ is popular in Utilities, Oil & Energy, and Education and is widely used by

C3 CRM™ Customer wins, Customer success stories, Case studies

What solutions does C3 CRM™ provide for Engagement Management?

How efficiently Does C3 CRM™ manage your Identify Target Customers?

How can C3 CRM™ optimize your Onboarding Workflow?

What makes C3 CRM™ ideal for Forecasting?

What Are the key features of C3 CRM™ for Segmentation And Targeting?

11 buyers and buying teams have used Cuspera to assess how well C3 CRM™ solved their CRM All-in-One needs. Cuspera uses 512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Ron Kim

Private Equity IT Expert/Senior Advisor

TPG

C3.ai’s technology can enable a large and complex organization to harness the power of elastic cloud computing, big data, analytics and machine learning to extract insights from data and bring significant value to an enterprise. Their platform—initially deployed to the utility/energy sector—now is ...positioned to provide the same robust capabilities to a variety of industries going forward.

Testimonial By Ron Kim
C3 CRM™ testimonial

Shaf Begen

Manager, Partner Sales

AWS

Ultimately C3 delivers real, customer differentiated, value. And this is the type of value that spans beyond multiple divisions and goes enterprise wide. Testimonial By Shaf Begen
C3 CRM™ testimonial

Juan Francisco García

Director, Strategy Business Development

CMC

C3 is the glue that enables us to manage all of our customers current technologies together on one platform. Testimonial By Juan Francisco García
CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Ron Kim

Private Equity IT Expert/Senior Advisor

TPG

C3.ai’s technology can enable a large and complex organization to harness the power of elastic cloud computing, big data, analytics and machine learning to extract insights from data and bring significant value to an enterprise. Their platform—initially deployed to the utility/energy sector—now is ...positioned to provide the same robust capabilities to a variety of industries going forward.

Testimonial By Ron Kim
C3 CRM™ testimonial

Shaf Begen

Manager, Partner Sales

AWS

Ultimately C3 delivers real, customer differentiated, value. And this is the type of value that spans beyond multiple divisions and goes enterprise wide. Testimonial By Shaf Begen
C3 CRM™ testimonial

Juan Francisco García

Director, Strategy Business Development

CMC

C3 is the glue that enables us to manage all of our customers current technologies together on one platform. Testimonial By Juan Francisco García
 

C3.ais Strategic Pivot: Government Contracts and Agentic AI Drive Transition

C3.ai is strategically shifting its focus towards securing government contracts and enhancing its AI offerings, particularly with its "Agentic AI" solutions. Recent wins include a $450 million potent...ial contract with the U.S. Air Force and a project with the Department of Health and Human Services. This pivot aims to replace smaller subscription deals with large-scale implementations, despite a revenue decline in the recent quarter.

Read on →
 

C3.ai Aktie: Agentic AI im Fokus

C3.ai is undergoing a strategic shift, focusing on large government contracts and specialized AI solutions like Agentic AI, resulting in revenue declines but potential future growth. Recent deals inc...lude a $450 million expansion with the US Air Force and a project with the Health and Human Services Department. The company faces challenges in converting pilot programs into sustainable revenue streams.

Read on →
 

C3.ai Selected by U.S. Army to Advance AI-Driven Combat Logistics - Yahoo Finance

C3.ai has been selected by the U.S. Army's Rapid Capabilities and Critical Technologies Office to enhance AI-powered logistics for Army formations. This collaboration aims to improve forecasting for ...critical resources, thereby strengthening operational efficiency and combat readiness. The integration of C3.ai's technology into Brigade Command & Control networks highlights the growing role of enterprise-scale AI in defense operations.

Read on →

a leading U.S. home furnishings retailer - Retail

C3 AI Pricing Optimization helped a leading U.S. home furnishings retailer fix its pricing strategy. The company had inconsistent pricing and lost revenue across 40 markets. Sales reps set discounts ...without a central system. C3 AI worked with the retailer for 12 weeks. They used data and AI to make pricing smarter. The company improved margins and win rates. They now use real-time pricing insights and make faster decisions.

Read on →

global cement manufacturing company - Manufacturing

C3 AI Reliability helped a global cement manufacturing company reduce equipment downtime. The company faced frequent failures in its vertical roller mills, causing high costs and lost revenue. Their ...in-house predictive maintenance tool gave too many false alarms and was not widely used. C3 AI worked with the company for 26 weeks to deploy C3 AI Reliability across 10 mills in 7 countries. The solution unified three years of data and improved monitoring. This led to better adoption and fewer false alerts.

Read on →

Top five managed healthcare organization in the US - Hospital & Health Care

C3 AI Patient Risk helped a top five managed healthcare organization in the US address rising opioid dependence among members. The company faced high costs from treatment and lost productivity. Their... internal team built a machine learning model to predict opioid risk, but struggled to scale it. C3 AI developed an enterprise application in four weeks on the C3 AI Platform. This solution let the company classify millions of patients by risk and target care to those most at risk.

Read on →

C3 AI CRM

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Frequently Asked Questions(FAQ)

for C3 CRM™

What is C3 CRM™?

C3 CRM is a real-time predictive customer relationship management (CRM) application that leverages real-time machine learning and AI to generate recommendations that drive operational excellence and profitability across sales, marketing, and customer service. It helps to enhance customer relationships, scale best practices, and increase sales and revenue.

It pursues the highest-value sales opportunities using AI-based predictions including closure likelihood, expected revenue, product preferences, and key decision-maker contacts. It also prioritizes high-yield sales prospects that match the target profile from C3 AI CRM’s proprietary prospect-ranking system and predicts the lifetime value of leads as they arrive in the CRM system to evaluate the meeting quality standards.

Features of C3 CRM are improved forecast accuracy that automatically updates in near real-time, dynamically predict lead quality, lifetime value, and churn likelihood to reduce the cost of acquisition and improve conversion, predict propensity to buy, the likelihood of closure, product preferences, and deal risks, and recommend the best actions to sales representatives and many more.

What is C3 CRM™ used for?

C3 CRM™ is a CRM All-in-One Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Engagement Management, Identify Target Customers and Onboarding .

What are the top features of C3 CRM™?

Alerts: popups & Notifications, Micro customer segmenting and Personalization are some of the top features of C3 CRM™.

Who uses C3 CRM™?

C3 CRM™ is used by Utilities, Oil & Energy and Education among other industries.

What are C3 CRM™ alternatives?

HoneyBook, The Flybook, 1Crm and WebCRM are popular alternatives for C3 CRM™.

Where is C3 CRM™ located?

C3 CRM™ is headquartered at 1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US.
lightning

Peers used C3 CRM™ for engagement management and identify target customers

C3 CRM™ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.36/5

Read Reviews (152)
Custom Reports

4.42/5

Read Reviews (76)
Analytics

4.37/5

Read Reviews (61)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.36/5

Read Reviews (152)
Custom Reports

4.42/5

Read Reviews (76)
Analytics

4.37/5

Read Reviews (61)

Software Failure Risk Guidance

?

for C3 CRM™

Overall Risk Meter

Low Medium High

Top Failure Risks for C3 CRM™

C3.ai, Inc. News

Product

How C3 AI Powers the Future of Inventory Management

C3 AI Inventory Optimization revolutionizes inventory management by leveraging AI to balance cost efficiency and service levels. The software uses simulation and optimization techniques to dynamically adjust reorder parameters, ensuring resilience against supply chain volatility. By modeling real-world conditions and employing Monte Carlo simulations, it minimizes stockouts and excess holding costs, transforming inventory management into a proactive strategy.

Product

Meet CHARM: C3 AIs Foundation Embedding Model for Time Series

C3 AI introduces CHARM, a foundation embedding model for time series data. CHARM transforms multivariate sensor data into structured representations for tasks like forecasting and anomaly detection. It leverages convolutional neural networks and transformers, incorporating sensor descriptions to enhance interpretability and adaptability across domains. CHARM is integrated into the C3 Agentic AI Platform, enabling developers to utilize its capabilities via APIs.

Product

From Prompt to Production: Building Enterprise-Grade Applications with C3 AIs Agentic Development Stack

C3 AI has introduced its Agentic Development Stack, designed to accelerate the creation of enterprise-grade applications. This stack integrates coding agents with C3 AI's infrastructure, enabling rapid development while ensuring security and governance. Key components include application templates, a domain-expert LLM, and an MCP server, allowing developers to efficiently build and deploy robust applications.

Product

C3.ai Refines Its AI Pilot Approach: How Might This Impact Conversion ...

C3 AI is refining its Initial Production Deployment (IPD) strategy to focus on projects with higher economic benefits and potential for long-term agreements. This strategic shift aims to improve conversion rates and align with the broader industry trend of scalable AI adoption. The company secured 14 new IPDs in Q3 2026, emphasizing generative AI, and now has 258 active IPDs.

C3.ai, Inc. Profile

Company Name

C3.ai, Inc.

Company Website

//c3.ai

HQ Location

1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US

Employees

201-500

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