C3 CRM™ Overview

C3 AI CRM enhances CRM solutions with AI for better revenue forecasting and management. Get improved insights and efficiency by integrating this advanced technology.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Onboarding, as the business use cases that they have been most satisfied with while using C3 CRM™.

Other use cases:

  • Forecasting
  • Segmentation And Targeting
  • Collaboration
  • Lead Qualification: Technographic
  • Social Media Analytics
  • Rating And Review Management
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using C3 CRM™.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Consistency
  • Scale Best Practices
  • Improve Visibility
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

C3 CRM™ Use-Cases and Business Priorities: Customer Satisfaction Data

C3 CRM™ works with different mediums / channels such as E-Mail.

C3 CRM™'s features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Personalization. and C3 CRM™ support capabilities include AI Powered, 24/7 Support, Email Support, etc. also C3 CRM™ analytics capabilities include Custom Reports, and Analytics.

Reviews

"C3.ai is well positioned to become a leader in the large and rapidly growing enterprise AI, big data software market, and we look forward to being part of this success story." - Jim Breyer

Peer review evidence (same sources as the product rating summary)

"...We’ve been engaged with the C3.ai team to figure out better processes and make user-friendly applications that enable our data scientists to draw insights and conclusions to drive outcomes...." Testimonial by Henry Chang, 3M
"...By providing customers with highly targeted insights and information, Eversource provides its customers with highly targeted insights and information about their energy use, tailored recommendations for saving energy, and details on available rebates to help them meet their energy savings goals...." Case Study Eversource
"...BakerHughesC3.ai worked with the oil and gas producer to establish a global Center of Excellence with two development teams spread across four different countries...." Case Study Global Oil and Gas

C3 CRM™, HoneyBook, The Flybook, 1crm, webCRM, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for C3 CRM™

Top Industries

  • Utilities
  • Oil & Energy
  • Education

Popular in

C3 CRM™ is popular in Utilities, Oil & Energy, and Education and is widely used by

C3 CRM™ Customer wins, Customer success stories, Case studies

Why is C3 CRM™ the best choice for Engagement Management?

What Are the key features of C3 CRM™ for Identify Target Customers?

How can C3 CRM™ enhance your Onboarding process?

What Are the key features of C3 CRM™ for Forecasting?

What solutions does C3 CRM™ provide for Segmentation And Targeting?

11 buyers and buying teams have used Cuspera to assess how well C3 CRM™ solved their CRM All-in-One needs. Cuspera uses 512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Jim Breyer

Founder and CEO

Breyer Captial

C3.ai is well positioned to become a leader in the large and rapidly growing enterprise AI, big data software market, and we look forward to being part of this success story. Testimonial By Jim Breyer
C3 CRM™ testimonial

Gil Quiniones

President and CEO

New York Power Authority

Our partnership with C3.ai is an important step in NYPA’s journey to become the nation’s first end-to-end digital utility. Testimonial By Gil Quiniones
C3 CRM™ testimonial

Byron Deeter

Partner

Bessemer Venture Partners

C3.ai is clearly one of the most significant companies leading the cloud technology revolution. Testimonial By Byron Deeter
CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Jim Breyer

Founder and CEO

Breyer Captial

C3.ai is well positioned to become a leader in the large and rapidly growing enterprise AI, big data software market, and we look forward to being part of this success story. Testimonial By Jim Breyer
C3 CRM™ testimonial

Gil Quiniones

President and CEO

New York Power Authority

Our partnership with C3.ai is an important step in NYPA’s journey to become the nation’s first end-to-end digital utility. Testimonial By Gil Quiniones
C3 CRM™ testimonial

Byron Deeter

Partner

Bessemer Venture Partners

C3.ai is clearly one of the most significant companies leading the cloud technology revolution. Testimonial By Byron Deeter
 

Ford Motor Company, Johnson & Johnson, Heidelberg Materials, Seaspan, Holcim, Defense Logistics Agency, US Department of Agriculture - Various - Very Large

C3.ai (AI) Just Posted Its Most Promising Quarter In Years

C3.ai reported a promising first quarter of fiscal 2027, with total revenue of $52.4 million and a 73% increase in bookings. The company closed significant deals with Ford, Johnson & Johnson, and fed...eral agencies, showcasing demand for its AI solutions. Despite a positive cash flow swing, C3.ai remains unprofitable, with ongoing losses projected.

Read on →
 

AI Software Rivals Diverge on Revenue Trends as C3.ai Customer Bookings Surge 73% - finance.biggo.com

C3.ai reported a 73% surge in customer bookings for the fiscal first quarter ending July 31, 2026, despite ongoing operating losses and restructuring efforts. The increase follows founder Thomas Sieb...el's return as CEO. C3.ai's revenue was $52.4 million, with a negative operating margin of 188%, contrasting with UiPath's higher revenue and profitability.

Read on →
 

Ford - Automotive - Very Large

C3.ai (AI) Posts 73% Bookings Growth As Free Cash Flow Turns Positive

Dearborn, USA

C3.ai reported a 73% increase in bookings for Q1 FY27, returning to positive free cash flow. The company secured 22 new customer agreements, including Ford and several U.S. government agencies, highl...ighting significant adoption of its enterprise AI applications. This growth reflects C3.ai's restructuring efforts and improved sales execution, despite ongoing revenue and margin challenges.

Read on →
 

Baker Hughes - Oil & Energy - Very Large

Houston, USA

C3 AI helped Baker Hughes unify fragmented procurement data across 800+ sites and 900,000 SKUs. The AI-driven sourcing optimization system automated manual workflows and surfaced actionable insights ...for buyers. Baker Hughes integrated 30+ million records from five data sources, enabling real-time landed cost analysis and smarter supplier negotiations. The solution delivered millions in economic benefit by 2025 and improved cost of goods sold by targeting high-volume product lines. Over 200 users validated savings and improved recommendations through continuous feedback.

 

ENGIE - Utilities - Very Large

Paris, France

ENGIE used the C3 Platform and applications for a global digital transformation. The company unified 24 business units on C3.ai to leverage big data, IoT, and machine learning. This enabled ENGIE to ...gain business insights from vast data, improve operations, and better serve customers. ENGIE also created a Digital Factory to train 100 experts in analytics and data science. The project aimed to accelerate integration, share best practices, and support ENGIE’s mission for low-carbon, innovative energy.

 

U.S. Air Force - Defense - Very Large

Washington, USA

C3 Predictive Maintenance helps the U.S. Air Force improve aircraft readiness. The AI solution predicts when to service and replace aircraft parts. This reduces unnecessary maintenance and boosts pro...ductivity. Aircraft availability could rise by at least 25 percent. The project started with the E-3 Sentry and is expanding to other aircraft. The Air Force expects big savings and better mission safety.

C3 AI CRM

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Frequently Asked Questions (FAQ)

What buyers ask before choosing C3 CRM™

What is C3 CRM™?

C3 CRM is a real-time predictive customer relationship management (CRM) application that leverages real-time machine learning and AI to generate recommendations that drive operational excellence and profitability across sales, marketing, and customer service. It helps to enhance customer relationships, scale best practices, and increase sales and revenue.

It pursues the highest-value sales opportunities using AI-based predictions including closure likelihood, expected revenue, product preferences, and key decision-maker contacts. It also prioritizes high-yield sales prospects that match the target profile from C3 AI CRM’s proprietary prospect-ranking system and predicts the lifetime value of leads as they arrive in the CRM system to evaluate the meeting quality standards.

Features of C3 CRM are improved forecast accuracy that automatically updates in near real-time, dynamically predict lead quality, lifetime value, and churn likelihood to reduce the cost of acquisition and improve conversion, predict propensity to buy, the likelihood of closure, product preferences, and deal risks, and recommend the best actions to sales representatives and many more.

What is C3 CRM™ used for?

C3 CRM™ is a CRM All-in-One Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Engagement Management, Identify Target Customers and Onboarding .

What are the top features of C3 CRM™?

Alerts: popups & Notifications, Micro customer segmenting and Personalization are some of the top features of C3 CRM™.

Who uses C3 CRM™?

C3 CRM™ is used by Utilities, Oil & Energy and Education among other industries.

What are C3 CRM™ alternatives?

HoneyBook, The Flybook, 1Crm and WebCRM are popular alternatives for C3 CRM™.

Where is C3 CRM™ located?

C3 CRM™ is headquartered at 1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US.
lightning

Peers used C3 CRM™ for engagement management and identify target customers

C3 CRM™ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.36/5 ★

Read Reviews (152)
Custom Reports

4.42/5 ★

Read Reviews (76)
Analytics

4.37/5 ★

Read Reviews (61)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.36/5 ★

Read Reviews (152)
Custom Reports

4.42/5 ★

Read Reviews (76)
Analytics

4.37/5 ★

Read Reviews (61)

Software Failure Risk Guidance

?

for C3 CRM™

Overall Risk Meter

Low Medium High

Top Failure Risks for C3 CRM™

C3.ai, Inc. News

Product

SoundHound AI Slides 5% to Fresh Lows While C3.ai Climbs 4% on Northland Upgrade; UiPath Slips - Yahoo Finance

C3.ai's stock rose 4% after Northland Capital upgraded it to Outperform, citing a new development product that enables customers to create agentic applications using natural language. This tool is expected to reduce application build time significantly, enhancing customer onboarding and expansion.

Product

C3.ai Jumps After Northland Upgrade Points to Faster AI App Development - finance.biggo.com

C3.ai's new platform, C3 Code, accelerates AI application development, reducing build time from months to days. This platform aims to enhance customer onboarding and expansion by allowing business and IT professionals to create applications using natural language. The company also expanded its Accelerator marketing program, with significant participation, indicating potential for faster deal velocity and revenue growth.

Financial

C3.ai, Inc. Provides Earnings Guidance for the Second Quarter and Full ...

C3.ai provided earnings guidance for Q2 and fiscal year 2027, expecting revenue between $51M-$55M for the quarter and $210M-$240M for the year.

Financial

C3.ai Reports Strong Q1: Turnaround is On Track, CEO Says - Benzinga

C3.ai reported fiscal 2027 Q1 results, with a loss of 20 cents per share, beating estimates of 25 cents. Revenue reached $52.38 million, surpassing the expected $52.12 million, with subscription revenue making up 94%. CEO Thomas M. Siebel highlighted positive cash flow and narrowed operating loss, emphasizing plans for revenue growth and customer satisfaction.

C3.ai, Inc. Profile

Company Name

C3.ai, Inc.

Company Website

//c3.ai

HQ Location

1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US

Employees

201-500

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