C3 CRM™ Overview

C3 AI CRM enhances CRM solutions with AI for better revenue forecasting and management. Get improved insights and efficiency by integrating this advanced technology.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Onboarding, as the business use cases that they have been most satisfied with while using C3 CRM™.

Other use cases:

  • Forecasting
  • Segmentation And Targeting
  • Collaboration
  • Lead Qualification: Technographic
  • Social Media Analytics
  • Rating And Review Management
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using C3 CRM™.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Consistency
  • Scale Best Practices
  • Improve Visibility
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

C3 CRM™ Use-Cases and Business Priorities: Customer Satisfaction Data

C3 CRM™ works with different mediums / channels such as E-Mail.

C3 CRM™'s features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Personalization. and C3 CRM™ support capabilities include AI Powered, 24/7 Support, Email Support, etc. also C3 CRM™ analytics capabilities include Custom Reports, and Analytics.

Reviews

"Solutions such as C3.ai are necessary to enable decision makers, developers, and data scientists to realize the promise of smart, connected devices." - Dr. Richard Soley

C3 CRM™, HoneyBook, The Flybook, 1crm, webCRM, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for C3 CRM™

Top Industries

  • Utilities
  • Oil & Energy
  • Education

Popular in

C3 CRM™ is popular in Utilities, Oil & Energy, and Education and is widely used by

Comprehensive Insights on C3 CRM™ Use Cases

How can C3 CRM™ enhance your Engagement Management process?

What solutions does C3 CRM™ provide for Identify Target Customers?

How can C3 CRM™ optimize your Onboarding Workflow?

How can C3 CRM™ enhance your Forecasting process?

How can C3 CRM™ enhance your Segmentation And Targeting process?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well C3 CRM™ solved their CRM All-in-One needs. Cuspera uses 512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Dr. Richard Soley

Executive Director

IIC

Solutions such as C3.ai are necessary to enable decision makers, developers, and data scientists to realize the promise of smart, connected devices. Testimonial By Dr. Richard Soley
C3 CRM™ testimonial

Roshan Shah

VP, Collaboration & Support Center Operations

Georgia Pacific

I can buy all the parts, put them together, and try to build a computer, or I could go to an Apple Store and have a computer that works on day one. In more than one way, that's what we're seeing from your platform. Testimonial By Roshan Shah
C3 CRM™ testimonial

Fabio Veronese

Head of Infrastructure & Networks Digital Hub

ENEL

With C3.ai, we embarked on a platform journey – a widespread adoption of the platform-based model for machine learning and artificial intelligence. Testimonial By Fabio Veronese
CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Dr. Richard Soley

Executive Director

IIC

Solutions such as C3.ai are necessary to enable decision makers, developers, and data scientists to realize the promise of smart, connected devices. Testimonial By Dr. Richard Soley
C3 CRM™ testimonial

Roshan Shah

VP, Collaboration & Support Center Operations

Georgia Pacific

I can buy all the parts, put them together, and try to build a computer, or I could go to an Apple Store and have a computer that works on day one. In more than one way, that's what we're seeing from your platform. Testimonial By Roshan Shah
C3 CRM™ testimonial

Fabio Veronese

Head of Infrastructure & Networks Digital Hub

ENEL

With C3.ai, we embarked on a platform journey – a widespread adoption of the platform-based model for machine learning and artificial intelligence. Testimonial By Fabio Veronese

Case Studies

Government Administration

CASE STUDY Riverside County

C3 AI Property Appraisal helped Riverside County improve property appraisal accuracy. Manual appraisals took a lot of time and most properties were enrolled at the sales price after review. Riverside... County used linear-regression models for automated valuation but found low accuracy. With C3 AI, they achieved a 40% increase in model accuracy. This made the appraisal process faster and more reliable.

Health, Wellness and Fitness

CASE STUDY pharmacy benefit manager (PBM)

C3 Generative AI helped a pharmacy benefit manager improve call center operations. Representatives previously used four different systems, which made calls slow and inconsistent. The new AI solution ...brought all information into one place. It followed HIPAA rules and kept patient data safe. Service became faster and more accurate for members.

CASE STUDY U.S. Air Force

C3 AI provided the U.S. Air Force with an enterprise AI solution for aircraft predictive maintenance. The Air Force struggled with legacy systems that lacked ownership, data rights, and scalable auto...mation. C3 AI's platform used AI and machine learning to analyze large volumes of aircraft telemetry data. The solution enabled better prediction of system and component failures. This improved maintenance workflows and allowed global access to critical data.

Manufacturing

CASE STUDY the building systems division of a Fortune 500 manufacturer

C3 AI Reliability helped a Fortune 500 manufacturer's building systems division predict HVAC chiller failures. The company faced costly downtime and emergency repairs due to reactive maintenance. The...y used C3 AI Reliability to integrate and analyze sensor data from 165 chillers. In just 4 days, they loaded and mapped 3 years of data and set up machine learning to predict failures. C3 AI Reliability met all accuracy and precision goals, reducing unscheduled maintenance and downtime.

Hospital & Health Care

CASE STUDY Top five managed healthcare organization in the US

C3 AI Patient Risk helped a top five managed healthcare organization in the US address rising opioid dependence among members. The company faced high costs from treatment and lost productivity. Their... internal team built a machine learning model to predict opioid risk, but struggled to scale it. C3 AI developed an enterprise application in four weeks on the C3 AI Platform. This solution let the company classify millions of patients by risk and target care to those most at risk.

Manufacturing

CASE STUDY Steel Company

C3 AI applications helped a steel company improve its value chain. The company faced problems with supply chain performance, manual data work, and slow production scheduling. C3 AI Demand Forecasting... unified 15 data sources and improved forecast accuracy by 13%. Raw material inventory management became more efficient, covering $200 million in inventory. Manual detailing work that took up to 200 hours per job was reduced. The company now responds faster to demand and has fewer delays and errors.

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C3 AI CRM

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Frequently Asked Questions(FAQ)

for C3 CRM™

What is C3 CRM™?

C3 CRM is a real-time predictive customer relationship management (CRM) application that leverages real-time machine learning and AI to generate recommendations that drive operational excellence and profitability across sales, marketing, and customer service. It helps to enhance customer relationships, scale best practices, and increase sales and revenue.

It pursues the highest-value sales opportunities using AI-based predictions including closure likelihood, expected revenue, product preferences, and key decision-maker contacts. It also prioritizes high-yield sales prospects that match the target profile from C3 AI CRM’s proprietary prospect-ranking system and predicts the lifetime value of leads as they arrive in the CRM system to evaluate the meeting quality standards.

Features of C3 CRM are improved forecast accuracy that automatically updates in near real-time, dynamically predict lead quality, lifetime value, and churn likelihood to reduce the cost of acquisition and improve conversion, predict propensity to buy, the likelihood of closure, product preferences, and deal risks, and recommend the best actions to sales representatives and many more.

What is C3 CRM™ used for?

C3 CRM™ is a CRM All-in-One Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Engagement Management, Identify Target Customers and Onboarding .

What are the top features of C3 CRM™?

Alerts: popups & Notifications, Micro customer segmenting and Personalization are some of the top features of C3 CRM™.

Who uses C3 CRM™?

C3 CRM™ is used by Utilities, Oil & Energy and Education among other industries.

What are C3 CRM™ alternatives?

HoneyBook, The Flybook, 1Crm and WebCRM are popular alternatives for C3 CRM™.

Where is C3 CRM™ located?

C3 CRM™ is headquartered at 1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US.
lightning

Peers used C3 CRM™ for engagement management and identify target customers

C3 CRM™ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.36/5

Read Reviews (152)
Custom Reports

4.42/5

Read Reviews (76)
Analytics

4.37/5

Read Reviews (61)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.36/5

Read Reviews (152)
Custom Reports

4.42/5

Read Reviews (76)
Analytics

4.37/5

Read Reviews (61)

Software Failure Risk Guidance

?

for C3 CRM™

Overall Risk Meter

Low Medium High

Top Failure Risks for C3 CRM™

C3.ai, Inc. News

Executive

C3 AI (AI) Loses 10.8% as CEO Steps Down - Yahoo Finance

C3 AI CEO Thomas Siebel resigns due to health issues, citing an autoimmune disease. He will remain as Executive Chairman, focusing on strategy and partnerships. The company is searching for a new CEO to drive future growth.

Customer

Solving the Engineering Modeling and Simulation Bottleneck in Building Design with Agentic AI - C3 AI

C3 AI's Agentic AI technology has significantly reduced model validation time in engineering and construction projects, scaling operations and unlocking $65 million in value.

Partnership

C3.ai's Agentic AI Push Scales Up: Can it Fuel a New Growth Cycle? - Yahoo Finance

C3.ai is expanding its Agentic AI business, reporting a $60 million annualized run rate in Q4 2025. The company has formed a strategic alliance with PwC to enhance its AI solutions across sectors like financial services and manufacturing. C3.ai's Agentic AI is operational in over 100 use cases, including defense and energy, and is supported by partnerships with Microsoft, AWS, and others.

Product

C3.ai Expands Generative AI Capabilities: Game Changer or Hype? - Yahoo Finance

C3.ai has expanded its generative and agentic AI capabilities, reporting over 100% growth in generative AI revenues with 66 initial deployments across 16 industries, including defense and manufacturing. The company holds a patent on agentic AI and has deployed over 100 solutions. C3.ai's focus on enterprise AI applications differentiates it from competitors like Palantir and Snowflake.

C3.ai, Inc. Profile

Company Name

C3.ai, Inc.

Company Website

//c3.ai

HQ Location

1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US

Employees

201-500

Social

Financials

NA