C3 CRM™ Overview

C3 AI CRM enhances CRM solutions with AI for better revenue forecasting and management. Get improved insights and efficiency by integrating this advanced technology.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Onboarding, as the business use cases that they have been most satisfied with while using C3 CRM™.

Other use cases:

  • Forecasting
  • Segmentation And Targeting
  • Collaboration
  • Lead Qualification: Technographic
  • Social Media Analytics
  • Rating And Review Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using C3 CRM™.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Consistency
  • Scale Best Practices
  • Improve Visibility
  • Improve ROI
  • Increase Customer Life Time Value
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C3 CRM™ Use-Cases and Business Priorities: Customer Satisfaction Data

C3 CRM™ works with different mediums / channels such as E-Mail.

C3 CRM™'s features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Personalization. and C3 CRM™ support capabilities include AI Powered, 24/7 Support, Email Support, etc. also C3 CRM™ analytics capabilities include Custom Reports, and Analytics.

Reviews

"With C3.ai, we embarked on a platform journey – a widespread adoption of the platform-based model for machine learning and artificial intelligence." - Fabio Veronese

C3 CRM™, HoneyBook, The Flybook, 1crm, webCRM, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for C3 CRM™

Top Industries

  • Utilities
  • Oil & Energy
  • Education

Popular in

C3 CRM™ is popular in Utilities, Oil & Energy, and Education and is widely used by

Comprehensive Insights on C3 CRM™ Use Cases

What makes C3 CRM™ ideal for Engagement Management?

What Are the key features of C3 CRM™ for Identify Target Customers?

What benefits does C3 CRM™ offer for Onboarding?

What solutions does C3 CRM™ provide for Forecasting?

How does C3 CRM™ address your Segmentation And Targeting Challenges?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well C3 CRM™ solved their CRM All-in-One needs. Cuspera uses 512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Fabio Veronese

Head of Infrastructure & Networks Digital Hub

ENEL
With C3.ai, we embarked on a platform journey – a widespread adoption of the platform-based model for machine learning and artificial intelligence. Testimonial By Fabio Veronese
C3 CRM™ testimonial

Naveen Kashyap

VP, Digital Innovation & Services

YOKOGAWA
The differentiator is really the model driven architecture built around C3.ai data types. It is going to simplify application development for Yokogawa while we are serving our customers. Testimonial By Naveen Kashyap
C3 CRM™ testimonial

Marco Cotti

Network Commercial Operation (NCO) Director

Endesa
We realized we needed advanced machine learning-based analytic applications to manage and analyze the huge increase of smart meter data for our millions of customers—not only to improve our work and increase our efficiency, but to exploit new business models allowed by new regulations. This is why ...we started our partnership with C3.ai.

Testimonial By Marco Cotti
CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Fabio Veronese

Head of Infrastructure & Networks Digital Hub

ENEL
With C3.ai, we embarked on a platform journey – a widespread adoption of the platform-based model for machine learning and artificial intelligence. Testimonial By Fabio Veronese
C3 CRM™ testimonial

Naveen Kashyap

VP, Digital Innovation & Services

YOKOGAWA
The differentiator is really the model driven architecture built around C3.ai data types. It is going to simplify application development for Yokogawa while we are serving our customers. Testimonial By Naveen Kashyap
C3 CRM™ testimonial

Marco Cotti

Network Commercial Operation (NCO) Director

Endesa
We realized we needed advanced machine learning-based analytic applications to manage and analyze the huge increase of smart meter data for our millions of customers—not only to improve our work and increase our efficiency, but to exploit new business models allowed by new regulations. This is why ...we started our partnership with C3.ai.

Testimonial By Marco Cotti

Case Studies

CASE STUDY U.S. Department of Defense

C3 AI Readiness helped the U.S. Department of Defense improve aircraft fleet readiness. The challenge was aging aircraft and high downtime costs, with some planes lacking replacements. The solution u...sed AI to predict subsystem failures and identify needed spare parts. C3 AI and the USAF combined years of operational data and built machine learning models. This approach aimed to reduce mission aborts and increase mission capability for the Air Force.

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Manufacturing

CASE STUDY A global manufacturer of aircraft engines, avionics, and other aviation products

C3 AI Inventory Optimization helped a global aircraft engine and avionics manufacturer manage a complex supply chain. The company had $600 million in parts inventory from hundreds of suppliers. Using... C3 AI, they integrated data from six systems and used AI to optimize inventory and predict supplier delays. After a 10-week trial, they reduced inventory holding costs and improved service levels.

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Manufacturing

CASE STUDY Fortune 200 Manufacturing Company

C3 AI Inventory Optimization helped a Fortune 200 manufacturing company lower inventory levels. The company makes complex industrial equipment and had over $4 billion in inventory. Previous software ...could not optimize inventory at scale. With C3 AI, the company reduced inventory by up to 35%. The project finished in 12 weeks and used data from 42 files and 3.2 million material movement events.

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Manufacturing

CASE STUDY A large manufacturer of high-performance semiconductors

C3 AI Process Optimization helped a large semiconductor manufacturer improve wireless product yields. The company faced low yields in complex products. Using C3 AI, they predicted low-yield wafers ea...rly and found ways to boost yield. The project unified 3 terabytes of data and built 32 machine learning models. The solution delivered over $30 million in annual economic impact. The project went from kickoff to pre-production in 10 weeks.

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Utilities

CASE STUDY Con Edison

Con Edison used the C3 AI Platform and C3 AI AMI Operations to support its smart meter rollout. The goal was to improve operational insight and customer service for over four million customers. The s...olution helped manage data from 5.3 million AMI meters and enabled advanced analytics. Con Edison needed a platform that could handle up to 1 petabyte of data per year. The project aimed to ensure operational health and deliver on commitments to customers.

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C3 AI CRM

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Frequently Asked Questions(FAQ)

for C3 CRM™

What is C3 CRM™?

C3 CRM is a real-time predictive customer relationship management (CRM) application that leverages real-time machine learning and AI to generate recommendations that drive operational excellence and profitability across sales, marketing, and customer service. It helps to enhance customer relationships, scale best practices, and increase sales and revenue.

It pursues the highest-value sales opportunities using AI-based predictions including closure likelihood, expected revenue, product preferences, and key decision-maker contacts. It also prioritizes high-yield sales prospects that match the target profile from C3 AI CRM’s proprietary prospect-ranking system and predicts the lifetime value of leads as they arrive in the CRM system to evaluate the meeting quality standards.

Features of C3 CRM are improved forecast accuracy that automatically updates in near real-time, dynamically predict lead quality, lifetime value, and churn likelihood to reduce the cost of acquisition and improve conversion, predict propensity to buy, the likelihood of closure, product preferences, and deal risks, and recommend the best actions to sales representatives and many more.

What is C3 CRM™ used for?

C3 CRM™ is a CRM All-in-One Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Engagement Management, Identify Target Customers and Onboarding .

What are the top features of C3 CRM™?

Alerts: popups & Notifications, Micro customer segmenting and Personalization are some of the top features of C3 CRM™.

Who uses C3 CRM™?

C3 CRM™ is used by Utilities, Oil & Energy and Education among other industries.

What are C3 CRM™ alternatives?

HoneyBook, The Flybook, 1Crm and WebCRM are popular alternatives for C3 CRM™.

Where is C3 CRM™ located?

C3 CRM™ is headquartered at 1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US.
lightning

Peers used C3 CRM™ for engagement management and identify target customers

C3 CRM™ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.36/5 ★

Read Reviews (152)
Custom Reports

4.42/5 ★

Read Reviews (76)
Analytics

4.37/5 ★

Read Reviews (61)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.36/5 ★

Read Reviews (152)
Custom Reports

4.42/5 ★

Read Reviews (76)
Analytics

4.37/5 ★

Read Reviews (61)

Software Failure Risk Guidance

?

for C3 CRM™

Overall Risk Meter

Low Medium High

Top Failure Risks for C3 CRM™

C3.ai, Inc. News

Partnership

HII Looks To Accelerate Shipbuilding With C3.ai Partnership - Defense Daily

C3 AI and HII have formed a strategic partnership to accelerate digital transformation in US Navy shipbuilding. The collaboration will integrate C3 AIs enterprise AI software with HIIs shipbuilding expertise to enhance efficiency, predictive maintenance, and supply chain optimization for naval shipyards. This alliance aims to drive innovation in defense manufacturing using advanced artificial intelligence and machine learning solutions.

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Partnership

Univation and C3 AI partner on predictive maintenance for petrochemical - Investing.com India

Univation Technologies and C3 AI have entered a strategic partnership to deliver enterprise AI solutions for predictive maintenance in the global petrochemical industry. The collaboration combines Univations process expertise with C3 AIs artificial intelligence software to help petrochemical operators reduce unplanned downtime, optimize asset performance, and improve operational reliability using advanced analytics and machine learning.

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Partnership

Univation Technologies and C3 AI Collaborate to Deliver Enterpri - GuruFocus

Univation Technologies and C3 AI have formed a collaboration to deliver enterprise artificial intelligence solutions. This partnership combines C3 AI's enterprise AI software platform with Univation Technologies' industry expertise to drive digital transformation and advanced analytics for enterprise clients.

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Financial

C3.ai Full Year 2025 Earnings: EPS Beats Expectations - Yahoo Finance

C3 AI reported its full year 2025 earnings, delivering earnings per share (EPS) that surpassed analyst expectations. The company also posted higher-than-expected revenue, reflecting strong demand for its enterprise AI software solutions across multiple industries. Strategic partnerships and increased customer adoption contributed to this financial outperformance.

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C3.ai, Inc. Profile

Company Name

C3.ai, Inc.

Company Website

//c3.ai

HQ Location

1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US

Employees

201-500

Social

Facebook Linkedin Twitter

Financials

NA