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Calabrio ONE vs Aircall.io: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Calabrio ONE low Failure Risk for Aircall.io low
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Comparison Summary

This comparison report of Calabrio ONE vs. Aircall.io is based on a specific set of business needs and context. The comparison uses 4546 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Calabrio ONE and Aircall.io

Calabrio ONE, Aircall.io, TASKE Contact, NICE Customer Journey Analytics, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Calabrio ONE covers Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.

Aircall.io focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

"Calabrio is designed for people who need to quickly find specific data to get the job done. " - Beth Bax

"The decision to use Aircall was a no-brainer. It is more convenient, mobile-friendly, able to incorporate all members of the team, faster than a traditional phone line and integrates directly into HubSpot as a part of the technology ecosystem. " - Gabriel Marguglio

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Calabrio ONE

Focus area

Calabrio ONE is better than Aircall.io for

Software Failure Risk

  • low

logo Aircall.io

Focus area

Aircall.io is better than Calabrio ONE for

Software Failure Risk

  • low

About

Contact Center Workforce Optimization | Calabrio ONE

Aircall | Cloud Call Center Software & Business Phone System

Financials

M&A

SERIES B

Business Need

Total Processes
(we found evidences for)

34

79

Total Goals
(we found evidences for)

7

15

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (120)

Read Reviews (216)

call recording

Read Reviews (97)

Read Reviews (179)

call scoring

Read Reviews (8)

Read Reviews (0)

engagement management

Read Reviews (44)

Read Reviews (51)

engaging and following up

Read Reviews (22)

Read Reviews (39)

forecasting

Read Reviews (31)

Read Reviews (1)

helpdesk management

Read Reviews (23)

Read Reviews (337)

products & pricelist management

Read Reviews (13)

Read Reviews (1)

coaching

Read Reviews (12)

Read Reviews (13)

contact list management

Read Reviews (11)

Read Reviews (76)

creating contact list

Read Reviews (1)

Read Reviews (9)

customer feedback management

Read Reviews (10)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (4)

communication management

Read Reviews (9)

Read Reviews (112)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (97)

sending & publishing communications

Read Reviews (1)

Read Reviews (5)

competitive intelligence

Read Reviews (9)

Read Reviews (6)

lifetime value management

Read Reviews (7)

Read Reviews (3)

workflow management

Read Reviews (6)

Read Reviews (41)

training & onboarding

Read Reviews (2)

Read Reviews (39)

sales document management

Read Reviews (0)

Read Reviews (6)

conference call management

Read Reviews (0)

Read Reviews (15)

customer case management

Read Reviews (0)

Read Reviews (14)

business development

Read Reviews (0)

Read Reviews (10)

social media analytics

Read Reviews (0)

Read Reviews (10)

social media management

Read Reviews (0)

Read Reviews (10)

social media analytics

Read Reviews (0)

Read Reviews (10)

international marketing

Read Reviews (0)

Read Reviews (5)

generation of new leads

Read Reviews (0)

Read Reviews (4)

conversion management

Read Reviews (0)

Read Reviews (3)

social media marketing

Read Reviews (0)

Read Reviews (3)

revenue cycle management

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (3)

campaign management

Read Reviews (0)

Read Reviews (2)

compliance & governance

Read Reviews (0)

Read Reviews (2)

account management

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Grow market share

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • See 4 more

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Scale best practices

  • Build brand awareness

  • Improve visibility

  • Grow market share

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve consistency

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more

  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting