Comparison Summary
This comparison report of Calabrio ONE vs. Aircall.io is based on a specific set of business needs and context. The comparison uses 4546 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Calabrio ONE and Aircall.io
Calabrio ONE, Aircall.io, NICE Customer Journey Analytics, VICIdial, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Calabrio ONE covers Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.
Aircall.io focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts " - J Ryan Bradley
"Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. " - Ross Bixler
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Contact Center Workforce Optimization | Calabrio ONE
Aircall | Cloud Call Center Software & Business Phone System
Financials
M&A
SERIES B
Business Need
Total Processes
(we found evidences for)
34
79
Total Goals
(we found evidences for)
7
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Grow market share
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Improve consistency
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Scale best practices
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Improve efficiency
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Enter new markets internationally or locally
- See 4 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve efficiency
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Enter new markets internationally or locally
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Scale best practices
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Build brand awareness
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Improve visibility
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Grow market share
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Launch new products
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Improve ROI
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Improve internal communications
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Improve brand engagement
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Improve stakeholder relations
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Improve consistency
- See 12 more
Top Channels
Channels Used
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phone calls
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mobile
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offline
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e-mail
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chat
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user generated content
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blogs
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events
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trade shows
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website
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mobile app
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point of sale
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video
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omnichannel
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Slack
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social media
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text SMS
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on premises
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promotions
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Twitter
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mass media
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television
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Skype
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print media
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magazine
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movies
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display advertisement
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LinkedIn
-
causes and charity
- See 26 more
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phone calls
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mobile
-
offline
-
e-mail
-
chat
-
user generated content
-
blogs
-
events
-
trade shows
-
website
-
mobile app
-
point of sale
-
video
-
omnichannel
-
Slack
-
social media
-
text SMS
-
on premises
-
promotions
-
Twitter
-
mass media
-
television
-
Skype
-
print media
-
magazine
-
movies
-
display advertisement
-
LinkedIn
-
causes and charity
- See 26 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
