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Calabrio ONE vs Dialpad Ai Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Calabrio ONE vs. Dialpad Ai Contact Center is based on a specific set of business needs and context. The comparison uses 2396 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Calabrio ONE and Dialpad Ai Contact Center

Calabrio ONE, Dialpad Ai Contact Center, NICE Customer Journey Analytics, VICIdial, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Calabrio ONE covers Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.

Dialpad Ai Contact Center focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Conference Call Management with Offline, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Calabrio ONE

Focus area

Calabrio ONE is better than Dialpad Ai Contact Center for

Software Failure Risk

  • low

logo Dialpad Ai Contact Center

Focus area

Dialpad Ai Contact Center is better than Calabrio ONE for

Software Failure Risk

  • medium

About

Contact Center Workforce Optimization | Calabrio ONE

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Age

2011

Financials

M&A

SERIES F

Business Need

Total Processes
(we found evidences for)

34

37

Total Goals
(we found evidences for)

7

5

Top Processes

Evidences indicate better relative satisfaction


sales call management


engagement management

engaging and following up



helpdesk management


products & pricelist management



contact list management


customer feedback management

measuring customer satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


competitive intelligence


lifetime value management


workflow management




training & onboarding




sales document management


conference call management


Scheduling & dispatching


rating and review management


social media analytics


social media management

social media analytics



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Grow market share

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • See 4 more
  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve stakeholder relations

  • Improve visibility

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more
  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting