Dialpad Ai Contact Center Overview

Dialpad Ai Contact Center is a scalable customer service software with AI-enabled real-time assist and sentiment analysis. A demo can be requested.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Call Transcription, as the business use cases that they have been most satisfied with while using Dialpad Ai Contact Center.

Other use cases:

  • Conference Call Management
  • Contact List Management
  • Communication Management
  • Coaching
  • Call Analytics
  • Engagement Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Dialpad Ai Contact Center.

Other priorities:

  • Acquire Customers
  • Improve Stakeholder Relations
  • Improve Visibility
See all business priorities See less business priorities

Dialpad Ai Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Dialpad Ai Contact Center works with different mediums / channels such as Phone Calls. Offline. Events etc.

Dialpad Ai Contact Center's features include Recording, , Personalization, etc. and Dialpad Ai Contact Center support capabilities include AI Powered, Email Support, Chat Support, etc. also Dialpad Ai Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Really simple for end users to configure on their own without much interaction with the in house IT staff or Helpdesk. ...." Peer review by Carlton L., Engineering Manager , Financial Services

Dialpad Ai Contact Center, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Dialpad Ai Contact Center

Top Industries

  • Computer Software
  • Information Technology and Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Dialpad Ai Contact Center is popular in Computer Software, Information Technology And Services, and Real Estate and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Dialpad Ai Contact Center Use Cases

What Are the key features of Dialpad Ai Contact Center for Call Recording?

How can Dialpad Ai Contact Center enhance your Helpdesk Management process?

How does Dialpad Ai Contact Center address your Conference Call Management Challenges?

Why is Dialpad Ai Contact Center the best choice for Contact List Management?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Dialpad Ai Contact Center solved their Contact Center Software needs. Cuspera uses 1500 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Real Estate

CASE STUDY RE/MAX

Dialpad helped RE/MAX move to a unified cloud communications platform. RE/MAX needed better flexibility, data analytics, and integrations for over 140,000 agents worldwide. The old system was hard to... use and required multiple tools. Dialpad provided a single platform with features like Ai Live Coach. The migration was fast, moving about a thousand numbers in six weeks. RE/MAX improved agent support and efficiency with Dialpad.

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Real Estate

CASE STUDY LemonBrew

Dialpad helps LemonBrew, a real estate technology company, handle pressure from customers and margin challenges. LemonBrew uses Dialpad Connect, Dialpad Support, and Dialpad Sell. The platform uses A...I to improve customer communications. The case study shares real-world examples of how AI supports their business. Results focus on better customer experience and efficiency.

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Consumer Services

CASE STUDY Custom Ink

Dialpad helped Custom Ink improve efficiency by 20%. The company had problems with fragmented communication tools and manual call grading. Dialpad Support, Dialpad Sell, and Dialpad Connect let them ...combine voice and video calls in one place. Sales teams can now work from anywhere and follow up on missed calls. Support teams handle more calls and keep service quality high. Ai Recaps save agents time by making automatic call summaries.

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Professional Training & Coaching

CASE STUDY Randstad

Dialpad Connect and Dialpad Support helped Randstad, the world's largest talent company, unify its global communications. Randstad replaced many local phone systems with a single AI-powered cloud sol...ution. This made it easier to manage IT and improved service quality everywhere. Recruiters now use AI features like call transcription and note-taking. Randstad saved 10% of recruiter time and sped up candidate screening for over 600,000 candidates worldwide.

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Real Estate

CASE STUDY WeWork

Dialpad helped WeWork replace over 25 phone providers and four contact center apps with one unified platform. WeWork streamlined global communication, reduced costs, and managed updates in real time.... The sales team switched from desk phones to cloud-based softphones, improving productivity and flexibility. WeWork reported no major outages since using Dialpad. Hands-on customer service and built-in features made the transition smooth and reliable.

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Construction

CASE STUDY Sunstate Equipment

Dialpad Ai helped Sunstate Equipment modernize its communications. The company replaced an outdated phone system with Dialpad Connect, Dialpad Support, and Dialpad Sell. Automation and Ai features re...duced call times from four minutes to three minutes. Sunstate saved 25% of time on calls. Agents now access customer information instantly and no longer ask repetitive questions. The new system improved efficiency and customer service.

Read more →

Video

Dialpad Ai Voice | Business Phone System with Built-in AI

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Frequently Asked Questions(FAQ)

for Dialpad Ai Contact Center

What is Dialpad Ai Contact Center?

Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics.

Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.

What is Dialpad Ai Contact Center used for?

Dialpad Ai Contact Center is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Call Recording, Helpdesk Management and Call Transcription .

What are the top features of Dialpad Ai Contact Center?

Recording, null and Personalization are some of the top features of Dialpad Ai Contact Center.

Who uses Dialpad Ai Contact Center?

Dialpad Ai Contact Center is used by Computer Software, Information Technology And Services and Real Estate among other industries.

What are Dialpad Ai Contact Center alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Dialpad Ai Contact Center.

Where is Dialpad Ai Contact Center located?

Dialpad Ai Contact Center is headquartered at 100 California St, Fifth Floor, San Francisco, California 94111, US.
lightning

Peers used Dialpad Ai Contact Center for call recording and helpdesk management

Dialpad Ai Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (60)
Analytics

4.27/5 ★

Read Reviews (63)
Custom Reports

3.70/5 ★

Read Reviews (81)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (60)
Analytics

4.27/5 ★

Read Reviews (63)
Custom Reports

3.70/5 ★

Read Reviews (81)

Software Failure Risk Guidance

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for Dialpad Ai Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialpad Ai Contact Center

Dialpad News

Product

Dialpad Now Available on Google Cloud Marketplace, Bringing Ai-Powered Customer Communication to Millions of Google Cloud Customers - Business Wire

Dialpad launched its AI-powered communications platform, including Dialpad Connect, Dialpad Support, and Dialpad Sell, on Google Cloud Marketplace. Google Cloud customers can now directly access Dialpads solutions, which use DialpadGPT, a large language model trained on over 10 billion minutes of business conversations, to enhance customer communications with AI-driven insights and automation.

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Product

Dialpad Now Available on Google Cloud Marketplace, Bringing Ai-Powered Customer Communication to Millions of Google Cloud Customers

Dialpad has launched its AI-powered customer communications platform on Google Cloud Marketplace. This integration allows millions of Google Cloud customers to access Dialpad's unified communications, contact center, and AI-driven collaboration tools directly through the marketplace.

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Customer

Lyte Fiber Selects GOCare and Dialpad to Boost EX and CX - UC Today

Lyte Fiber chooses GOCare and Dialpad to enhance employee and customer experiences.

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Customer

Lyte Fiber chooses GOCare, Dialpad to transform customer experiences - Broadband Communities

Lyte Fiber selects Dialpad and GOCare to improve customer experiences.

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Dialpad Profile

Company Name

Dialpad

Company Website

https://www.dialpad.com/

Year Founded

2011

HQ Location

100 California St, Fifth Floor, San Francisco, California 94111, US

Employees

501-1000

Social

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Financials

SERIES F