Dialpad Ai Contact Center Overview

Dialpad Ai Contact Center is a scalable customer service software with AI-enabled real-time assist and sentiment analysis. A demo can be requested.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Call Transcription, as the business use cases that they have been most satisfied with while using Dialpad Ai Contact Center.

Other use cases:

  • Conference Call Management
  • Contact List Management
  • Communication Management
  • Coaching
  • Call Analytics
  • Engagement Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Dialpad Ai Contact Center.

Other priorities:

  • Acquire Customers
  • Improve Stakeholder Relations
  • Improve Visibility
See all business priorities See less business priorities

Dialpad Ai Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Dialpad Ai Contact Center works with different mediums / channels such as Phone Calls. Offline. Events etc.

Dialpad Ai Contact Center's features include Recording, Messaging, Personalization, etc. and Dialpad Ai Contact Center support capabilities include AI Powered, Email Support, Chat Support, etc. also Dialpad Ai Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We love being able to start a call on one device and in one click move it to another -- like taking a conference call on the desk phone, and when it runs over schedule, move it to my cell phone..." Peer review by Eric G., Mgr, IT

Dialpad Ai Contact Center, CloudTalk, Toky, Smart PBX, 8x8 Business Phone, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Dialpad Ai Contact Center

Top Industries

  • Computer Software
  • Information Technology and Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Dialpad Ai Contact Center is popular in Computer Software, Information Technology And Services, and Real Estate and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Dialpad Ai Contact Center Use Cases

How can Dialpad Ai Contact Center enhance your Call Recording process?

How does Dialpad Ai Contact Center address your Helpdesk Management Challenges?

What solutions does Dialpad Ai Contact Center provide for Conference Call Management?

What solutions does Dialpad Ai Contact Center provide for Contact List Management?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Dialpad Ai Contact Center solved their Contact Center Software needs. Cuspera uses 1500 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Dialpad Ai Contact Center case study

BNamericas
Information Services
Information Services
CASE STUDY BNamericas

BNamericas improved communication with employees and clients across Latin America using Dialpad's AI-powered platform, enhancing efficiency and connectivity.

Read More
Dialpad Ai Contact Center case study

BNamericas
Information Services
Information Services
CASE STUDY BNamericas

BNamericas improved communication with employees and clients across Latin America using Dialpad's AI-powered platform, enhancing efficiency and connectivity.

Read More

Video

Dialpad Ai Voice | Business Phone System with Built-in AI

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Frequently Asked Questions(FAQ)

for Dialpad Ai Contact Center

What is Dialpad Ai Contact Center?

Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics.

Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.

What is Dialpad Ai Contact Center used for?

Dialpad Ai Contact Center is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Call Recording, Helpdesk Management and Call Transcription .

What are the top features of Dialpad Ai Contact Center?

Recording, Messaging and Personalization are some of the top features of Dialpad Ai Contact Center.

Who uses Dialpad Ai Contact Center?

Dialpad Ai Contact Center is used by Computer Software, Information Technology And Services and Real Estate among other industries.

What are Dialpad Ai Contact Center alternatives?

CloudTalk, Toky, Smart PBX and 8X8 Business Phone are popular alternatives for Dialpad Ai Contact Center.

Where is Dialpad Ai Contact Center located?

Dialpad Ai Contact Center is headquartered at 100 California St, Fifth Floor, San Francisco, California 94111, US.
lightning

Peers used Dialpad Ai Contact Center for call recording and helpdesk management

Dialpad Ai Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (60)
Analytics

4.27/5 ★

Read Reviews (63)
Custom Reports

3.70/5 ★

Read Reviews (81)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (60)
Analytics

4.27/5 ★

Read Reviews (63)
Custom Reports

3.70/5 ★

Read Reviews (81)

Software Failure Risk Guidance

?

for Dialpad Ai Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialpad Ai Contact Center

Dialpad News

Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency

Dialpad unveils AI-driven contact center solution to enhance customer service efficiency and transform business support systems.

11/11/2024 - source

Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency - Yahoo Finance

Dialpad introduced a new AI-powered contact center solution to enhance customer service efficiency.

11/11/2024 - source

AWS Introduces the Salesforce Contact Center with Amazon Connect - CX Today

Dialpad enhances its executive team by acquiring Surfboard, entering the Workforce Management space to boost capabilities.

09/10/2024 - source

Dialpad Feeds

UK-based Surfboard acquired by customer intelligence platform Dialpad - Tech.eu

Dialpad, a customer intelligence platform, has acquired UK-based company Surfboard.

15/10/2024 - source

Dialpad Surpasses $300M in Annual Recurring Revenue Propelling Market Leadership in AI-Powered Communications Intelligence - Business Wire

Dialpad has achieved over $300 million in annual recurring revenue, highlighting its leadership in AI-powered communications intelligence.

14/10/2024 - source

Dialpad Profile

Company Name

Dialpad

Company Website

https://www.dialpad.com/

Year Founded

2011

HQ Location

100 California St, Fifth Floor, San Francisco, California 94111, US

Employees

501-1000

Social

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Financials

SERIES F