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Calabrio ONE vs Exotel: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Calabrio ONE low Failure Risk for Exotel low
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Comparison Summary

This comparison report of Calabrio ONE vs. Exotel is based on a specific set of business needs and context. The comparison uses 2744 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Calabrio ONE and Exotel

Calabrio ONE, Exotel, TASKE Contact, NICE Customer Journey Analytics, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Calabrio ONE covers Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

"Calabrio is designed for people who need to quickly find specific data to get the job done. " - Beth Bax

"We’ve been using Exotel since BookRyde’s first baby step. It has really helped us implement and run SMS solutions seamlessly. Moreover, their prominent support has really helped us scale our communication. " - Raju Pardeshi

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Calabrio ONE

Focus area

Calabrio ONE is better than Exotel for

Software Failure Risk

  • low

logo Exotel

Focus area

Exotel is better than Calabrio ONE for

Software Failure Risk

  • low

About

Contact Center Workforce Optimization | Calabrio ONE

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

M&A

SERIES D

Business Need

Total Processes
(we found evidences for)

34

50

Total Goals
(we found evidences for)

7

11

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (120)

Read Reviews (171)

call recording

Read Reviews (97)

Read Reviews (132)

call scoring

Read Reviews (8)

Read Reviews (2)

engagement management

Read Reviews (44)

Read Reviews (49)

engaging and following up

Read Reviews (22)

Read Reviews (29)

forecasting

Read Reviews (31)

Read Reviews (0)

helpdesk management

Read Reviews (23)

Read Reviews (79)

products & pricelist management

Read Reviews (13)

Read Reviews (13)

coaching

Read Reviews (12)

Read Reviews (18)

contact list management

Read Reviews (11)

Read Reviews (13)

customer feedback management

Read Reviews (10)

Read Reviews (13)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (2)

communication management

Read Reviews (9)

Read Reviews (68)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (63)

sending & publishing communications

Read Reviews (1)

Read Reviews (4)

competitive intelligence

Read Reviews (9)

Read Reviews (0)

lifetime value management

Read Reviews (7)

Read Reviews (1)

workflow management

Read Reviews (6)

Read Reviews (3)

training & onboarding

Read Reviews (2)

Read Reviews (13)

sales document management

Read Reviews (0)

Read Reviews (4)

social media analytics

Read Reviews (0)

Read Reviews (8)

social media management

Read Reviews (0)

Read Reviews (9)

social media analytics

Read Reviews (0)

Read Reviews (8)

customer case management

Read Reviews (0)

Read Reviews (7)

generation of new leads

Read Reviews (0)

Read Reviews (3)

conference call management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Grow market share

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • See 4 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting