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Compare CallTrackingMetrics vs Apptivo

Comparison Summary

For CallTrackingMetrics vs Apptivo comparison, Our AI algorithm looked at 8935 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CallTrackingMetrics and Apptivo to solve their respective business needs.

Pros and cons of CallTrackingMetrics and Apptivo

CallTrackingMetrics is more suited to businesses that require Communication Management with Phone Calls and Sales Call Management with Phone Calls where as Apptivo is focused towards Helpdesk Management and Contact List Management with E-Mail .

Both CallTrackingMetrics and Apptivo are Other Demand Generation and CRM software, peers recommend CallTrackingMetrics for call recording and sales call management where as Apptivo is more known for helpdesk management and opportunity management .

logo CallTrackingMetrics

Focus area

CallTrackingMetrics is better than Apptivo for

Software Failure Risk

  • low

logo Apptivo

Focus area

Apptivo is better than CallTrackingMetrics for

Software Failure Risk

  • medium

About

All-in-One conversation platform for a better customer experience

Cloud Business Management Software Suite

Age

2009

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

86

76

Total Goals
(we found evidences for)

13

6

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


sales call management

call transcription



campaign monitoring

campaign analytics




generation of new leads



engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list



training & onboarding


social media management

social media analytics



conversion management



customer feedback management

measuring customer satisfaction

measuring net promoter score


trade show marketing


rating and review management


sales document management

contract management

proposal & quote management



workflow management


lead qualification

lead qualification: demographic






social media marketing


knowledge management



advocacy management



competitive intelligence


channel management


segmentation and targeting


performance management




lifetime value management


content management


billing and invoice management


products & pricelist management


relationship management


touchpoint management


follower management


opportunity management


pipeline management



customer case management


distribution management



Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve digital and social presence

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Establish thought leadership

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • chat

  • website

  • mobile

  • offline

  • point of sale

  • mobile app

  • social media

  • text SMS

  • trade shows

  • user generated content

  • blogs

  • mass media

  • promotions

  • Facebook

  • radio

  • television

  • on premises

  • video

  • See 17 more
  • e-mail

  • phone calls

  • chat

  • website

  • mobile

  • offline

  • point of sale

  • mobile app

  • social media

  • text SMS

  • trade shows

  • user generated content

  • blogs

  • mass media

  • promotions

  • Facebook

  • radio

  • television

  • on premises

  • video

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting