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CallTrackingMetrics vs CRM Runner: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CallTrackingMetrics vs. CRM Runner is based on a specific set of business needs and context. The comparison uses 6395 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CallTrackingMetrics and CRM Runner

CallTrackingMetrics, Invoca Signal AI, Marchex Call Analytics, etc., belong to a category of solutions that help Other Demand Generation, whereas CRM Runner, Commusoft, FieldEdge, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CallTrackingMetrics covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.

CRM Runner focuses on Sales Document Management, Communication Management with E-Mail, Generation Of New Leads with Website, Engagement Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CallTrackingMetrics

Focus area

CallTrackingMetrics is better than CRM Runner for

Software Failure Risk

  • low

logo CRM Runner

Focus area

CRM Runner is better than CallTrackingMetrics for

Software Failure Risk

  • low

About

All-in-One conversation platform for a better customer experience

CRM RUNNER - #1 CRM Software | Field Management Software

Age

2009

Financials

PRIVATE

NA

Business Need

Total Processes
(we found evidences for)

86

40

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


sales call management

call transcription



campaign management

campaign monitoring

campaign analytics


helpdesk management



generation of new leads



engagement management

engaging and following up

engaging with scheduling & cadence


contact list management



training & onboarding


social media management

social media analytics



conversion management



customer feedback management

measuring customer satisfaction

measuring net promoter score


trade show marketing


rating and review management


sales document management

contract management

proposal & quote management



workflow management


lead qualification

lead qualification: demographic






social media marketing


knowledge management



advocacy management



competitive intelligence


channel management


segmentation and targeting


performance management




lifetime value management


content management


referral management


Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve digital and social presence

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Establish thought leadership

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • website

  • e-mail

  • chat

  • video

  • offline

  • on premises

  • display advertisement

  • See 6 more
  • phone calls

  • text SMS

  • website

  • e-mail

  • chat

  • video

  • offline

  • on premises

  • display advertisement

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting