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Compare CallTrackingMetrics vs Efficy CRM

Comparison Summary

For CallTrackingMetrics vs Efficy CRM comparison, Our AI algorithm looked at 6278 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CallTrackingMetrics and Efficy CRM to solve their respective business needs.

Pros and cons of CallTrackingMetrics and Efficy CRM

CallTrackingMetrics is more suited to businesses that require Communication Management with Phone Calls and Sales Call Management with Phone Calls where as Efficy CRM is focused towards Contact List Management and Sales Document Management with Phone Calls .

Both CallTrackingMetrics and Efficy CRM are Other Demand Generation and CRM All-in-One software, peers recommend CallTrackingMetrics for communication management and advertisement where as Efficy CRM is more known for sales document management .

logo CallTrackingMetrics

Focus area

CallTrackingMetrics is better than Efficy CRM for

Software Failure Risk

  • low

logo Efficy CRM

Focus area

Efficy CRM is better than CallTrackingMetrics for

Software Failure Risk

  • low

About

All-in-One conversation platform for a better customer experience

Efficy CRM | Online CRM which organises the management of your business activity and your customer service

Age

2009

2005

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

86

43

Total Goals
(we found evidences for)

13

7

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


sales call management

call transcription



campaign management

campaign monitoring

campaign analytics




generation of new leads



engagement management

engaging and following up

engaging with scheduling & cadence


contact list management



training & onboarding


social media management

social media analytics



conversion management



customer feedback management

measuring customer satisfaction

measuring net promoter score


trade show marketing


rating and review management


sales document management

contract management

proposal & quote management



workflow management


lead qualification

lead qualification: demographic






social media marketing


knowledge management



advocacy management



competitive intelligence


channel management


segmentation and targeting


performance management




lifetime value management


content management


products & pricelist management


business development


relationship management


distribution management


relationship marketing



conference call management


opportunity management


Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve digital and social presence

  • Improve efficiency

  • Grow market share

  • Improve internal communications

  • Establish thought leadership

  • Launch new products

  • Improve brand engagement

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • offline

  • mobile

  • user generated content

  • blogs

  • events

  • trade shows

  • social media

  • See 6 more
  • phone calls

  • e-mail

  • offline

  • mobile

  • user generated content

  • blogs

  • events

  • trade shows

  • social media

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting