Comparison Summary
This comparison report of CallTrackingMetrics vs. ServiceM8 is based on a specific set of business needs and context. The comparison uses 7548 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing CallTrackingMetrics and ServiceM8
CallTrackingMetrics, Invoca Signal AI, Marchex Call Analytics, etc., belong to a category of solutions that help Other Demand Generation, whereas ServiceM8, Loc8, AroFlo, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
CallTrackingMetrics covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.
ServiceM8 focuses on Sales Document Management, Helpdesk Management, Contact List Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
CallTrackingMetrics
Focus area
CallTrackingMetrics is better than ServiceM8 for
Software Failure Risk
About
All-in-One conversation platform for a better customer experience
ServiceM8: Field Service Software
Age
2009
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
86
42
Total Goals
(we found evidences for)
13
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Enter new markets internationally or locally
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Scale best practices
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Improve digital and social presence
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Improve efficiency
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Grow market share
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Improve internal communications
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Establish thought leadership
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Launch new products
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Improve brand engagement
- See 10 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve ROI
- See 1 more
Top Channels
Channels Used
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e-mail
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website
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offline
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text SMS
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phone calls
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mobile
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on premises
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video
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point of sale
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mobile app
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blogs
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user generated content
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chat
-
social media
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Facebook page
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Facebook
- See 13 more
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e-mail
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website
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offline
-
text SMS
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phone calls
-
mobile
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on premises
-
video
-
point of sale
-
mobile app
-
blogs
-
user generated content
-
chat
-
social media
-
Facebook page
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Facebook
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
