Overview: Capsule CRM and Scratchpad as CRM Category solutions.
Capsule CRM is ideal for large enterprises, with strong capabilities in contact management and lead tracking. It supports sales-enhancing goals with effective email support. Scratchpad focuses on pipeline management and custom reporting, appealing to both large and midsize enterprises. It strongly supports forecasting and offers diverse support options, making it versatile for tech and finance industries.
Capsule CRM and Scratchpad: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Capsule CRM excels in contact list management and lead tracking, which aligns with users focused on customer engagement and sales document management. read more →
Scratchpad is strong in forecasting and pipeline management, making it essential for users interested in optimizing workflow and engagement management. read more →
Business Goals
Capsule CRM aids in increasing sales and acquiring customers, which supports businesses in improving customer relationships effectively. read more →
Scratchpad helps scale best practices and improve ROI, aligning well with businesses aimed at launching new products and enhancing customer relationships. read more →
Core Features
Capsule CRM provides robust data import/export and custom reports, suiting large enterprises needing deep analytics and easy data migration. read more →
Scratchpad features comprehensive data import and custom reporting, valuable for enterprises requiring detailed analytics and integration. read more →
Vendor Support
Capsule CRM offers dependable 24/7 support via email, aligned with large enterprises that prioritize constant availability. read more →
Scratchpad provides extensive support including chat and phone, preferred by both large enterprises and mid-markets needing diverse support channels. read more →
Segments and Industries
Capsule CRM is favored by large enterprises in IT and marketing, emphasizing its adaptability to technology sectors. read more →
Scratchpad is used by enterprises in computer software and financial services, reflecting its broad applicability in tech and finance. read more →
Operational Alignment
Capsule CRM integrates well into large enterprise workflows, focusing on improving internal communications and ROI. read more →
Scratchpad is suitable for both large and midsize enterprises, fitting into environments that emphasize opportunity and helpdesk management. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
