cuspera logo CUSPERA

CenturyLink Traditional Voice Services vs Castel Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CenturyLink Traditional Voice Services vs. Castel Contact Center is based on a specific set of business needs and context. The comparison uses 186 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CenturyLink Traditional Voice Services and Castel Contact Center

CenturyLink Traditional Voice Services, and Castel Contact Center belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CenturyLink Traditional Voice Services covers Collaboration with Video, Engagement Management.

Castel Contact Center focuses on Engagement Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Contact List Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CenturyLink Traditional Voice Services

Focus area

Software Failure Risk

  • medium

logo Castel Contact Center

Focus area

Software Failure Risk

  • medium

About

Local Voice Services & Solutions | CenturyLink

castel.com - CALL CENTER SOFTWARE

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

3

10

Total Goals
(we found evidences for)

1

2

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up




sales call management


helpdesk management



contact list management


Top Goals

Goals Achieved

  • Scale best practices

  • Scale best practices

  • Improve efficiency

Top Channels

Channels Used

  • phone calls

  • phone calls

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting