ChartMogul vs. Riskified: E-Commerce Software Solution Comparison 2025

Overview: ChartMogul and Riskified as E-Commerce Software Category solutions.

ChartMogul and Riskified offer distinct solutions for e-commerce businesses, each catering to unique operational and strategic needs. ChartMogul excels in enhancing customer relationships and offering robust analytics, appealing to large enterprises in tech and marketing industries. Riskified focuses on risk management and sales enhancement, providing AI-powered features and 24/7 support, making it ideal for industries like retail and fashion. Both products deliver essential tools, but their unique features and support systems cater to different market segments.

ChartMogul: ChartMogul is a Subscription Analytics Platform that helps report, analyze, and grow subscription revenue. Subscription businesses can leverage its insights to optimize their financial performance.

Riskified: Riskified transforms shoppers into customers by providing a scalable solution. It adapts to evolving business needs across markets and product launches.

ChartMogul and Riskified: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

ChartMogul facilitates lifetime value management and social media analytics, focusing on managing customer relationships and feedback. read more →

Riskified specializes in helpdesk and loyalty management, optimizing customer feedback handling and international marketing. read more →

Business Goals

ChartMogul is designed to enhance customer relationships and increase customer lifetime value, supporting businesses aiming to acquire new customers. read more →

Riskified aims to increase sales and manage risk effectively, helping businesses improve ROI and launch new products. read more →

Core Features

ChartMogul offers robust analytics and custom reports, making data management and system integration seamless for larger enterprises. read more →

Riskified provides comprehensive AI-powered features, with a strong focus on security, privacy, and compliance. read more →

Vendor Support

ChartMogul provides 24/7 support through multiple channels, ensuring accessible assistance for their enterprise clients. read more →

Riskified emphasizes continuous support availability with extensive 24/7 support and training options. read more →

Segments and Industries

ChartMogul predominantly serves large enterprises in computer software, IT, and marketing, reflecting its strength in data-driven industries. read more →

Riskified is widely used in the retail and fashion industries by enterprises of various sizes, highlighting its adaptability. read more →

Operational Alignment

ChartMogul integrates well into large enterprise operations, offering scalability in processing social media and customer data. read more →

Riskified fits diverse operational environments, suitable for enterprises looking for robust risk management solutions. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for ChartMogul and Riskified

How does ChartMogul and Riskified address your Lifetime Value Management Challenges?

Chartmogul and Riskified both help businesses track customer value. Chartmogul focuses on calculating key metrics like monthly recurring revenue, churn rate, and customer lifetime value. Riskified, on the other hand, helps businesses prevent fraudulent transactions, which can improve customer service and ultimately increase customer lifetime value.

"...Great overview of all important SaaS key metrics (MRR, churn rate, CLV etc) with geographical breakdown...." Peer review by Vladimir S., cofounder, optimist, Internet

"...That team is now dedicated to other work that provides more value for our customers...." Peer review by Alejandro L, General Management, Marketing and Advertising

How does ChartMogul and Riskified facilitate Customer Feedback Management?

Chartmogul and Riskified both gather customer feedback. Chartmogul analyzes customer feedback based on various factors, such as geographic location, lead source, and customer cohorts. Riskified gathers customer feedback through account managers and surveys. Chartmogul has features to analyze customer feedback using NPS scores and CSAT scores. Riskified focuses on using customer feedback to improve its services and offerings. These summaries are limited to the provided comments and do not consider all aspects of customer feedback management.

"...At ChartMogul, we make a strong point of collecting customer feedback both in manual and in automated ways. ..." Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job

"...You will work with other teams at Riskified to ensure a seamless on-boarding process for our clients and will use insights from client feedback to improve our service and offering. ..." Jr. Account Executive in Tel Aviv (Israel)