ChartMogul vs. Riskified: E-Commerce Software Solution Comparison 2025

Overview: ChartMogul and Riskified as E-Commerce Software Category solutions.

ChartMogul and Riskified offer distinct solutions for e-commerce businesses, each catering to unique operational and strategic needs. ChartMogul excels in enhancing customer relationships and offering robust analytics, appealing to large enterprises in tech and marketing industries. Riskified focuses on risk management and sales enhancement, providing AI-powered features and 24/7 support, making it ideal for industries like retail and fashion. Both products deliver essential tools, but their unique features and support systems cater to different market segments.

ChartMogul and Riskified: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

ChartMogul facilitates lifetime value management and social media analytics, focusing on managing customer relationships and feedback. read more →

Riskified specializes in helpdesk and loyalty management, optimizing customer feedback handling and international marketing. read more →

Business Goals

ChartMogul is designed to enhance customer relationships and increase customer lifetime value, supporting businesses aiming to acquire new customers. read more →

Riskified aims to increase sales and manage risk effectively, helping businesses improve ROI and launch new products. read more →

Core Features

ChartMogul offers robust analytics and custom reports, making data management and system integration seamless for larger enterprises. read more →

Riskified provides comprehensive AI-powered features, with a strong focus on security, privacy, and compliance. read more →

Vendor Support

ChartMogul provides 24/7 support through multiple channels, ensuring accessible assistance for their enterprise clients. read more →

Riskified emphasizes continuous support availability with extensive 24/7 support and training options. read more →

Segments and Industries

ChartMogul predominantly serves large enterprises in computer software, IT, and marketing, reflecting its strength in data-driven industries. read more →

Riskified is widely used in the retail and fashion industries by enterprises of various sizes, highlighting its adaptability. read more →

Operational Alignment

ChartMogul integrates well into large enterprise operations, offering scalability in processing social media and customer data. read more →

Riskified fits diverse operational environments, suitable for enterprises looking for robust risk management solutions. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for ChartMogul and Riskified

What solutions does ChartMogul and Riskified provide for Lifetime Value Management?

Chartmogul and Riskified both help businesses track customer value. Chartmogul focuses on calculating key metrics like monthly recurring revenue, churn rate, and customer lifetime value. Riskified, on the other hand, helps businesses prevent fraudulent transactions, which can improve customer service and ultimately increase customer lifetime value.

"...ChartMogul helps solo developers like myself keep track of sales my small apps make such as: Monthly recurring revenue Annual recurring revenue Customer churn Customer lifetime value Net cash flow and more...." Peer review by Ciprian R., iOS Developer, Computer Software

"...This helps out our response time to customers and our customer service relations. ...." Peer review by Talia A., Customer Service Manager, Apparel & Fashion

How efficiently Does ChartMogul and Riskified manage your Customer Feedback Management?

Chartmogul and Riskified both gather customer feedback. Chartmogul analyzes customer feedback based on various factors, such as geographic location, lead source, and customer cohorts. Riskified gathers customer feedback through account managers and surveys. Chartmogul has features to analyze customer feedback using NPS scores and CSAT scores. Riskified focuses on using customer feedback to improve its services and offerings. These summaries are limited to the provided comments and do not consider all aspects of customer feedback management.

"...Metrics can also be analyzed based on other factors, with the ability to break down by geographic location, lead source, customer cohorts, different subscription plan types, and more, with built-in options including MRR by marketing channel, retention cohort analysis, churn rate by net promoter score (NPS), and retention rate per sales rep...." Peer review

"...We surveyed 4,000 customers and 425 merchants to find out - and visualized our key findings in this infographic. ..." Ecommerce Fraud Infographics