Overview: Clicktools and GoSurvey as Customer Feedback Management Category solutions.
Clicktools and GoSurvey both excel in the Customer Feedback Management category but cater to different user needs. Clicktools is highly suited for large enterprises in sectors like IT due to its strong integration capabilities and comprehensive support options, making it ideal for enhancing customer satisfaction through effective feedback management. GoSurvey, with its focus on social media management and market research features, aligns well with businesses in Food & Beverages and Research industries aiming to grow market share and acquire new customers.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.
Clicktools and GoSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Clicktools excels in collecting feedback, measuring customer satisfaction, and managing social media. read more →
GoSurvey specializes in social media analytics, lead capturing, and market research. read more →
Business Goals
Clicktools primarily aims to improve customer satisfaction and employee experience. read more →
GoSurvey helps in acquiring customers and growing market share. read more →
Core Features
Key features of Clicktools include data integration, ease of migration, and custom reports. read more →
GoSurvey offers strong analytics, data import/export functions, and security & privacy features. read more →
Vendor Support
Clicktools provides extensive support including 24/7, phone, email, and chat options. read more →
GoSurvey has limited but available 24/7 support and focuses primarily on phone support. read more →
Segments and Industries
Clicktools is favored by the computer software and IT sectors, chiefly among large enterprises. read more →
GoSurvey appeals more to the food & beverages and research industries, with a smaller enterprise clientele. read more →
Operational Alignment
Clicktools fits well into large-scale operational workflows, offering reliability and robust integrations. read more →
GoSurvey is adaptable for diverse business settings, especially those emphasizing social media and research. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Clicktools and GoSurvey
How can Clicktools and GoSurvey enhance your Collecting Feedback process?
Clicktools in Action: Unique Use Cases
What solutions does Clicktools provide for Engaging Conversational Surveys?
GoSurvey in Action: Unique Use Cases
How efficiently Does GoSurvey manage your Market Research?
How does GoSurvey facilitate Capturing Leads?
News
Latest Clicktools News
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