Overview: Clicktools and GoSurvey as Customer Feedback Management Category solutions.
Clicktools and GoSurvey both excel in the Customer Feedback Management category but cater to different user needs. Clicktools is highly suited for large enterprises in sectors like IT due to its strong integration capabilities and comprehensive support options, making it ideal for enhancing customer satisfaction through effective feedback management. GoSurvey, with its focus on social media management and market research features, aligns well with businesses in Food & Beverages and Research industries aiming to grow market share and acquire new customers.
Clicktools and GoSurvey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Clicktools excels in collecting feedback, measuring customer satisfaction, and managing social media.
GoSurvey specializes in social media analytics, lead capturing, and market research.
Business Goals
Clicktools primarily aims to improve customer satisfaction and employee experience.
GoSurvey helps in acquiring customers and growing market share.
Core Features
Key features of Clicktools include data integration, ease of migration, and custom reports.
GoSurvey offers strong analytics, data import/export functions, and security & privacy features.
Vendor Support
Clicktools provides extensive support including 24/7, phone, email, and chat options.
GoSurvey has limited but available 24/7 support and focuses primarily on phone support.
Segments and Industries
Clicktools is favored by the computer software and IT sectors, chiefly among large enterprises.
GoSurvey appeals more to the food & beverages and research industries, with a smaller enterprise clientele.
Operational Alignment
Clicktools fits well into large-scale operational workflows, offering reliability and robust integrations.
GoSurvey is adaptable for diverse business settings, especially those emphasizing social media and research.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
