Clicktools Overview
Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clicktools.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Clicktools.
Clicktools Use-Cases and Business Priorities: Customer Satisfaction Data
Clicktools works with different mediums / channels such as Website. Phone Calls. and Offline.
Clicktools's features include Embedded Survey Forms, Ticketing, Personalization, etc. and Clicktools support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Clicktools analytics capabilities include Analytics, and Custom Reports.
Reviews
"...However, as a company, we also use it to survey our customers, specifically for support case surveys, defect resolution, and the like...." Peer review by Joshua Henke, Senior Netsuite Architect / Developer, Q2ebanking
Peer review evidence (same sources as the product rating summary)
"...We are receiving timely feedback from all geographies allowing for us to respond more quickly to feedback from our customers...." Peer review by Stan W Jernberg, Service Program Manager, Grass Valley
"...It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement...." Peer review by Verified User, Team Lead in Information Technology, Computer Software
"...It delivers data both to Salesforce reports and Ct Analytics...." Peer review by Sherrie M. Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud
Clicktools, SmileBack, SurveyMethods, Medallia Agent Connect, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Clicktools
Top Industries
- Computer Software
- Information Technology and Services
- Hospital & Health Care
Popular in
- Mid Market
- Enterprise
- Small Business
Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care and is widely used by Mid Market, Enterprise, and Small Business.
Clicktools Customer wins, Customer success stories, Case studies
What solutions does Clicktools provide for Collecting Feedback?
What makes Clicktools ideal for Engaging Conversational Surveys?
11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Distribution and 3PL Provider Automates Multiple SAP Business One Processes with BPA Platform
Tech Mahindra adopts SAP Joule for consultants to accelerate AI-driven transformation across India
ALDO Group Inc. - Retail - Large
Team Liquid - Entertainment - Medium
Frequently Asked Questions(FAQ)
for Clicktools
What is Clicktools?
Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.
Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.
Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.
What is Clicktools used for?
What are the top features of Clicktools?
Who uses Clicktools?
What are Clicktools alternatives?
Where is Clicktools located?
Peers used Clicktools for Collecting feedback and Engaging conversational surveys
Clicktools Competitors
Clicktools Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
Clicktools Integrations
Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Clicktools
Software Failure Risk Guidance
?for Clicktools
Overall Risk Meter
Top Failure Risks for Clicktools
SAP SE News
SAP-Certified S/4HANA Cloud Connector by Inriver Is Certified by SAP as Built with SAP Business Technology Platform
Inriver's SAP-Certified S/4HANA Cloud Connector, built with SAP Business Technology Platform (SAP BTP), is certified by SAP. This integration allows manufacturers using SAP S/4HANA Public Cloud to enhance product data management and governance, supporting AI-driven commerce. The certification ensures seamless integration with SAP ERP and SAP Commerce Cloud, facilitating efficient product data flow and enriching digital purchasing experiences.
SAP Sapphire Madrid: Enterprise AI Value Requires Business Ownership
SAP Sapphire Madrid emphasized the importance of governance, user trust, and business ownership in AI adoption within enterprises. SAP executives highlighted the need for AI agents to be traceable, measurable, and integrated into business processes. The event showcased customer stories from Ericsson, EssilorLuxottica, Fonterra, and others, demonstrating AI's role in operational improvements and ERP modernization with SAP S/4HANA. The focus was on building a cohesive roadmap for AI and ERP integration, ensuring user adoption, and leveraging SAP's Business Technology Platform for innovation.
Precisely Enhances SAP Automation with Google Sheets Integration
Precisely has integrated Google Sheets into its Automate Studio, enhancing SAP automation for Google Workspace users. This integration reduces manual data management by up to 90% in complex SAP ERP tasks, enabling data processes directly from Google Sheets while maintaining SAP's governance and security standards.
SAP Sapphire 2026: ERP Moves Beyond Transactions to Orchestration
At SAP Sapphire 2026, SAP emphasized its shift from ERP as a system of record to a system of context, integrating AI, data, and workflows. The company introduced a unified Business AI Platform and highlighted partnerships with OpenAI, Anthropic, Mistral, and Palantir. SAP's strategy focuses on ERP modernization and AI integration, positioning itself as an orchestration platform for autonomous enterprise operations.
SAP SE Profile
HQ Location
Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany
Employees
10001+
Social
