Clicktools Overview

Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clicktools.

Other use cases:

  • Telemarketing
  • Automated Workflows
  • Sending & Publishing Communications
  • Competitive Intelligence
  • Market Survey
  • Rating And Review Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Clicktools.

Other priorities:

  • Establish Thought Leadership
  • Improve Employee Experience
See all business priorities See less business priorities

Clicktools Use-Cases and Business Priorities: Customer Satisfaction Data

Clicktools works with different mediums / channels such as Website, Phone Calls, and Offline,

Clicktools's features include Embedded Survey Forms, Ticketing, Personalization, etc.

Reviews

"...However, as a company, we also use it to survey our customers, specifically for support case surveys, defect resolution, and the like...." Peer review by Joshua Henke, Senior Netsuite Architect / Developer, Q2ebanking

Clicktools, CustomerSure, Surveypal Platform, Startquestion survey, SurveyMonkey CX, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Clicktools

Top Industries

  • Computer Software
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Clicktools Use Cases

What solutions does Clicktools provide for Collecting Feedback?

How does Clicktools facilitate Engaging Conversational Surveys?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Clicktools case study

ALDO
Retail
Retail
CASE STUDY ALDO

ALDO’s core e-commerce landscape lets the retailer offer shoppers the services they want, when they want them.

Read More
Clicktools case study

FC Bayern
NA
CASE STUDY FC Bayern

With the support of millions of passionate fans around the globe, the club shares the ultimate will to win every match. Together, FC Bayern and SAP innovate to shape the clubs’ success and business transformation and to inspire and engage

Read More
Clicktools case study

Rheem Australia
Manufacturing
Manufacturing
CASE STUDY Rheem Australia

Rheem Australia reduced its cost to serve by 41% using SAP Customer Experience solutions, enhancing customer interactions from manufacturing to after-sales support.

Read More

Frequently Asked Questions(FAQ)

for Clicktools

What is Clicktools?

Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.

Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.

Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.

What is Clicktools used for?

Clicktools is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Social Media Analytics .

What are the top features of Clicktools?

Embedded survey forms, Ticketing and Personalization are some of the top features of Clicktools.

Who uses Clicktools?

Clicktools is used by Computer Software, Information Technology And Services and Hospital & Health Care among other industries.

What are Clicktools alternatives?

CustomerSure, Surveypal Platform, Startquestion Survey and SurveyMonkey CX are popular alternatives for Clicktools.

Where is Clicktools located?

Clicktools is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.
lightning

Peers used Clicktools for Collecting feedback and Engaging conversational surveys

Clicktools Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)

Clicktools Integrations

Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.28/5 ★

Read Reviews (71)
Data Export

2.19/5 ★

Read Reviews (28)

Few API Integrations for Clicktools

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Clicktools

Overall Risk Meter

Low Medium High

Top Failure Risks for Clicktools

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SAP SE Profile

Company Name

SAP SE

Company Website

https://www.sap.com/index.html

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

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Financials

IPO