Clicktools Overview

Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clicktools.

Other use cases:

  • Telemarketing
  • Automated Workflows
  • Sending & Publishing Communications
  • Competitive Intelligence
  • Market Survey
  • Rating And Review Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Clicktools.

Other priorities:

  • Establish Thought Leadership
  • Improve Employee Experience
See all business priorities See less business priorities

Clicktools Use-Cases and Business Priorities: Customer Satisfaction Data

Clicktools works with different mediums / channels such as Website. Phone Calls. and Offline.

Clicktools's features include Embedded Survey Forms, Ticketing, Personalization, etc. and Clicktools support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Clicktools analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Hidden Questions - Since we are mostly surveying our customers, we use Clicktools Hidden question fields to improve the survey experience...." Peer review by Katie Meeker, Senior Customer Marketing Manager, iCIMS

Clicktools, SmileBack, SurveyMethods, Medallia Agent Connect, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Clicktools

Top Industries

  • Computer Software
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care and is widely used by Mid Market, Enterprise, and Small Business.

Clicktools Customer wins, Customer success stories, Case studies

How efficiently Does Clicktools manage your Collecting Feedback?

How does Clicktools address your Engaging Conversational Surveys Challenges?

11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

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SNP Group - Professional Services - Large

SNP Group, a global software consulting company with over 1,500 employees, modernized its HR landscape by implementing SAP SuccessFactors HCM and leveraging SAP Preferred Success services. The initia...tive aimed to improve efficiency, support a mobile workforce, and provide intuitive HR tools. Key outcomes included 100% on-time go-live, 70% automation of manual HR workflows, and a 24-hour average response time for critical issues. The collaboration with SAP and implementation partner scdsoft AG enabled SNP to overcome technical challenges, ensure business continuity, and lay the groundwork for future innovation, including AI and automation in HR processes.

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Frequently Asked Questions(FAQ)

for Clicktools

What is Clicktools?

Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.

Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.

Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.

What is Clicktools used for?

Clicktools is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Social Media Analytics .

What are the top features of Clicktools?

Embedded survey forms, Ticketing and Personalization are some of the top features of Clicktools.

Who uses Clicktools?

Clicktools is used by Computer Software, Information Technology And Services and Hospital & Health Care among other industries.

What are Clicktools alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Simplesat are popular alternatives for Clicktools.

Where is Clicktools located?

Clicktools is headquartered at Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany.
lightning

Peers used Clicktools for Collecting feedback and Engaging conversational surveys

Clicktools Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)

Clicktools Integrations

Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.28/5 ★

Read Reviews (71)
Data Export

2.19/5 ★

Read Reviews (28)

Few API Integrations for Clicktools

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Clicktools

Overall Risk Meter

Low Medium High

Top Failure Risks for Clicktools

SAP SE News

Product

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Financial

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SAP's Q4 FY 2025 results highlight strong growth in cloud ERP, with a 30% increase in total cloud backlog to 77 billion. AI adoption is significant, with two-thirds of Q4 cloud orders including Business AI. Revenue reached 9.7 billion, with cloud revenue at 5.6 billion. The company anticipates continued revenue acceleration through FY 2027, driven by AI and cloud ERP.

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Company

SAP refuses to budge on renewal discounts despite cloud growth slowdown - The Register

SAP is maintaining its stance on renewal discounts despite a slowdown in cloud growth. CEO Christian Klein emphasized that the shift to cloud services, particularly with larger clients, is affecting short-term growth but is essential for long-term revenue. SAP's cloud backlog is expected to decelerate slightly, yet the company remains focused on its strategic transformation efforts.

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SAP SE Profile

Company Name

SAP SE

Company Website

https://www.sap.com/index.html

Year Founded

1972

HQ Location

Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany

Employees

10001+

Social

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