Comm100 Live Chat and InteliWISE Live Chat, An In-Depth Comparison 2024

Comparison Summary

Comm100 Live Chat: Comm100 Live Chat, an AI-powered app, offers every feature at a lower price. It is trusted by over 15,000 customers in 15 countries.

InteliWISE Live Chat: Inteliwise-live-chat offers AI-powered, omnichannel web chat for enterprises, now available on-premise. It integrates with CRM and chatbots for fully customizable customer engagement.

Comm100 Live Chat and InteliWISE Live Chat: Customer Satisfaction Data

Most deployed common Use Cases for Comm100 Live Chat and InteliWISE Live Chat

What solutions does Comm100 Live Chat and InteliWISE Live Chat provide for Helpdesk Management?

Comm100 Live Chat and Inteliwise Live Chat both offer help desk management features. Comm100 Live Chat focuses on providing comprehensive customer service solutions, including advanced chat routing, visitor recognition, and performance evaluation tools. Inteliwise Live Chat emphasizes providing personalized support through geographic information, visitor tracking, and video call capabilities. While both tools offer features like pre-chat surveys, integration with other systems, and knowledge bases, their strengths lie in different areas of help desk management.

"...Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support...." Peer review from Comm100

"...The thing i liked most about this that it is offline customer service software with live support, help desk software, and web analytics capabilities. . ...." Peer review by Atul D., Software Engineer, Computer Software

Why is Comm100 Live Chat and InteliWISE Live Chat the best choice for Engagement Management?

Comm100 Live Chat and Inteliwise Live Chat both aim to engage customers through website interactions. Comm100 Live Chat emphasizes ease of use, human interaction, and providing technical assistance, while Inteliwise Live Chat focuses on proactive engagement, automated responses through AI, and omnichannel communication. Comm100 Live Chat offers more traditional live chat features, while Inteliwise Live Chat utilizes artificial intelligence to enhance customer engagement.

"...COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis...." Peer review by Anonymous Reviewer

"...- Real-time tracking of visitors on website - Ability to interact with customers on website - Better context of chat based on information provided by the tool - Increase in sales because of use...." Peer review by Shikhil S., CEO, Computer Software

How does Comm100 Live Chat and InteliWISE Live Chat address your Collaboration Challenges?

Comm100 Live Chat and Inteliwise Live Chat both offer screen sharing capabilities for online meetings, sales demos, and customer support. Comm100 Live Chat allows the organizer to change who hosts the meeting and share their screen with permission. Inteliwise Live Chat offers screen sharing and co-browsing features that allow agents to present specific parts of their screen, like offers, quotes, or documents, directly to customers.

"...From the chat to the video to shared screens......." Peer review by Diane B., Program Director, Education

"...The Agent can present the customer a selected tab of the browser, desktop or selected document (offer, instruction, PDF, ppt) Video call, Screen sharing & Co-browsing PDF, offer, product demo - the Agent has free to choose the part of the screen to be available to the customer. ..." Omnichannel #1, helps to manage all contacts from Phone, SMS, Video, Chat, Facebook, AI Bot.