Comm100 Live Chat Overview

Comm100 Live Chat, an AI-powered app, offers every feature at a lower price. It is trusted by over 15,000 customers in 15 countries.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Comm100 Live Chat.

Other use cases:

  • Communication Management
  • Measuring Customer Satisfaction
  • Lead Tracking
  • Knowledge Management
  • Social Media Analytics
  • Training & Onboarding
  • Advertisement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Comm100 Live Chat.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
See all business priorities See less business priorities

Comm100 Live Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 Live Chat works with different mediums / channels such as Chat. Phone Calls. Mobile etc.

Comm100 Live Chat's features include Personalization, Dashboard, Ticketing, etc. and Comm100 Live Chat support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Comm100 Live Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...A real human interacts with the customer. ...." Peer review by Glenn L., President, Manufacturing

Comm100 Live Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Comm100 Live Chat

Top Industries

  • Information Technology and Services
  • Financial Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Comm100 Live Chat is popular in Information Technology And Services, Financial Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Comm100 Live Chat Use Cases

How efficiently Does Comm100 Live Chat manage your Helpdesk Management?

How can Comm100 Live Chat enhance your Engagement Management process?

How does Comm100 Live Chat facilitate Collaboration?

How can Comm100 Live Chat enhance your Communication Management process?

Why is Comm100 Live Chat the best choice for Measuring Customer Satisfaction?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Comm100 Live Chat solved their Live Chat needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

CASE STUDY UNIwise

Comm100's live chat solution helped UNIwise improve exam support. UNIwise used live chat to connect with students and staff in real time. The solution made it easier to answer questions quickly. This... improved the support experience for everyone involved. The case highlights how live chat can help higher education organizations provide better service.

CASE STUDY Ya Ya Creations

Comm100 helped Ya Ya Creations switch from LivePerson. The company moved to Comm100 for better customer support. The case highlights the transition.

CASE STUDY University of Canberra

Comm100 helped the University of Canberra scale student support. The university used Comm100 to improve how they help students. The solution made it easier for students to get answers. The university... can now support more students at once. This improved the student experience. The university uses Comm100 to help students, faculty, and staff.

CASE STUDY UBC Okanagan

Comm100 Omnichannel was adopted by UBC Okanagan in four departments. The platform helps support students, faculty, and staff. UBC Okanagan uses live chat, ticketing, and messaging features. The solut...ion improves communication and support across the campus. The case highlights the use of omnichannel support in higher education.

Education

CASE STUDY San Jose State University

Comm100 helped San Jose State University automate 55% of their chat interactions. The university used Comm100's AI-powered chat solution. This improved support for students, faculty, and staff. The a...utomation reduced manual workload for the support team. The university now delivers faster and more efficient service.

Banking

CASE STUDY Ultrabet

Comm100 Live Chat helps Ultrabet support players since 2018. Ultrabet uses Comm100 to give real-time help to players. The platform lets them answer questions fast. Players get support any time they n...eed it. This improves player experience and keeps them happy.

Video

Comm100 Live Chat Explainer

Video Thumbnail

Frequently Asked Questions(FAQ)

for Comm100 Live Chat

What is Comm100 Live Chat?

Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue.

Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.

Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.

What is Comm100 Live Chat used for?

Comm100 Live Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Helpdesk Management, Engagement Management and Collaboration .

What are the top features of Comm100 Live Chat?

Personalization, Dashboard and Ticketing are some of the top features of Comm100 Live Chat.

Who uses Comm100 Live Chat?

Comm100 Live Chat is used by Information Technology And Services, Financial Services and Education among other industries.

What are Comm100 Live Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Comm100 Live Chat.
lightning

Peers used Comm100 Live Chat for helpdesk management and engagement management

Comm100 Live Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)

Comm100 Live Chat Integrations

Comm100 Live Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.43/5 ★

Read Reviews (67)
Data Export

4.21/5 ★

Read Reviews (17)

Software Failure Risk Guidance

?

for Comm100 Live Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Comm100 Live Chat

Comm100 Network Corporation News

Product

Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement

Comm100 has launched three new AI-powered products: AI Agent, AI Copilot, and AI Insights. AI Agent delivers advanced, human-like conversational support, automating up to 80% of customer queries with contextual understanding and brand customization. AI Copilot enhances agent productivity by streamlining inquiry resolution. AI Insights provides actionable analytics to optimize customer engagement. These solutions aim to set new standards for efficiency and flexibility in omnichannel customer service.

Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

Financials

PRIVATE