Comm100 Live Chat Overview

Comm100 Live Chat, an AI-powered app, offers every feature at a lower price. It is trusted by over 15,000 customers in 15 countries.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Comm100 Live Chat.

Other use cases:

  • Communication Management
  • Measuring Customer Satisfaction
  • Lead Tracking
  • Knowledge Management
  • Social Media Analytics
  • Training & Onboarding
  • Advertisement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Comm100 Live Chat.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
See all business priorities See less business priorities

Comm100 Live Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 Live Chat works with different mediums / channels such as Chat. Phone Calls. Mobile etc.

Comm100 Live Chat's features include Personalization, Dashboard, Ticketing, etc. and Comm100 Live Chat support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Comm100 Live Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...A real human interacts with the customer. ...." Peer review by Glenn L., President, Manufacturing

Peer review evidence (same sources as the product rating summary)

"...For Enterprises: Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams...." Peer review
"...COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis...." Peer review by Anonymous Reviewer
"...We use this for our business webinars, we like the functionality where you can change the organiser so someone else can host the meeting/ screen share with the organisers permission. . ...." Peer review by Grant S., MileageCount Support Assistant, Automotive

Comm100 Live Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Comm100 Live Chat

Top Industries

  • Information Technology and Services
  • Financial Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Comm100 Live Chat is popular in Information Technology And Services, Financial Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comm100 Live Chat Customer wins, Customer success stories, Case studies

What makes Comm100 Live Chat ideal for Helpdesk Management?

What benefits does Comm100 Live Chat offer for Engagement Management?

How can Comm100 Live Chat optimize your Collaboration Workflow?

What solutions does Comm100 Live Chat provide for Communication Management?

What makes Comm100 Live Chat ideal for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Comm100 Live Chat solved their Live Chat needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

Global Affairs Canada - Government Administration - Very Large

Ottawa, Canada

Global Affairs Canada used Comm100's omnichannel platform to improve support. They added live chat, AI chatbot, and WhatsApp to help users get answers faster. The live chat has a 57 second wait time.... Two AI chatbots handle 78% of chats and work in English and French. Agents now spend more time on complex queries. All channels connect in one console, making support easier and faster.

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San Jose State University - Education - Large

San Jose, USA

Comm100 Live Chat and AI Chatbot helped San Jose State University automate 55% of chats across 33 departments. The university needed faster, more convenient support for students, staff, and faculty. ...Comm100 replaced older chat tools and expanded quickly, especially during the pandemic. Now, over 4,000 live chats are handled monthly, with a 4.3 CSAT rating. Students and staff get instant, 24/7 support, and departments manage high volumes with ease.

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Xylem Analytics - Environmental Services - Very Large

Rye Brook, USA

Comm100 Live Chat helped Xylem Analytics achieve a 6000% ROI and generate over $750,000 in new business opportunities. 92.5% of customers now prefer chat over other channels, and 9 out of 10 queries ...are resolved on the first try. The live chat solution shortened the sales cycle and improved customer engagement. Xylem’s technical support team became a key sales driver through chat, turning support into a revenue stream. Customer satisfaction reached a 4.71 out of 5 score after implementation.

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Willis Towers Watson - Insurance - Very Large

London, UK

Comm100 Live Chat helped Willis Towers Watson improve customer satisfaction and reduce escalations. The company switched to Comm100 after their previous live chat tool lacked strong reporting and tra...nscript features. Comm100 enabled fast deployment in under a month and provided robust analytics and searchable chat transcripts. WTW now tracks agent performance and chat traffic easily. Their CSAT score reached 4.88 out of 5 after implementation.

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Tangerine - Telecommunications - Medium

Melbourne, Australia

Comm100 AI Chatbot helped Tangerine resolve 91% of assigned live chats. Tangerine faced a surge in chat volume after expanding its broadband services. The company used Comm100 Live Chat and AI Chatbo...t to handle repetitive queries and reduce agent workload. The bot improved chat acceptance rates from 80% to 92% and cut wait times from 78 to 54 seconds. 97% of bot answers were high confidence, saving Tangerine money by avoiding extra hires.

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WCB Manitoba - Government Administration - Medium

Winnipeg, Canada

Comm100 Live Chat helped WCB Manitoba manage high volumes of inquiries in their Assessment Division. Before using Comm100, phone lines were often swamped and wait times were long. With live chat, sta...ff could handle multiple inquiries at once. This reduced wait times and improved resolution speed. The overall customer experience for constituents improved.

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Comm100 Live Chat Explainer

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Comm100 Live Chat

What is Comm100 Live Chat?

Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue.

Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.

Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.

What is Comm100 Live Chat used for?

Comm100 Live Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Helpdesk Management, Engagement Management and Collaboration .

What are the top features of Comm100 Live Chat?

Personalization, Dashboard and Ticketing are some of the top features of Comm100 Live Chat.

Who uses Comm100 Live Chat?

Comm100 Live Chat is used by Information Technology And Services, Financial Services and Education among other industries.

What are Comm100 Live Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Comm100 Live Chat.
lightning

Peers used Comm100 Live Chat for helpdesk management and engagement management

Comm100 Live Chat Competitors

Comm100 Live Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)

Comm100 Live Chat Integrations

Comm100 Live Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.43/5 ★

Read Reviews (67)
Data Export

4.21/5 ★

Read Reviews (17)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Amperity Customer Data Management

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Comm100 Live Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Comm100 Live Chat

Comm100 Network Corporation News

Product

Comm100 Deepens iGaming Focus with New Integrations

Comm100 has expanded its iGaming focus by integrating with Optimove and RealTime Gaming (RTG). These integrations enhance player support by providing agents with centralized access to CRM and gaming data, improving efficiency and personalization in customer interactions. This move underscores Comm100's commitment to delivering advanced support solutions in the iGaming sector.

Read more →
Product

Comm100 iGaming Integrations Expand Support

Comm100 has expanded its iGaming capabilities by integrating with Optimove and RealTime Gaming. These integrations allow online gambling operators to access player information directly within their customer support environment, enhancing player support and operational efficiency. The integrations provide CRM insights and operational visibility, reducing system switching and improving response times for customer service teams.

Read more →
Product

Comm100 deepens iGaming focus with Optimove and RTG integrations

Comm100 has integrated with Optimove and RealTime Gaming to enhance its player engagement platform for iGaming operators. These integrations allow support teams to access comprehensive player data, improving the efficiency and personalization of customer service. The move underscores Comm100's commitment to the iGaming sector, providing operators with tools for informed decision-making and consistent player experiences.

Read more →
Product

Comm100 deepens iGaming focus with Optimove and RTG integrations - Tech & innovation - iGB

Comm100 has integrated its AI-powered omnichannel platform with Optimove and RealTime Gaming, enhancing its iGaming focus. These integrations provide online casino support teams with expanded access to player data and operational context, enabling more personalized and efficient player support. The integrations facilitate better data sharing, improve agent visibility, and support responsible gambling processes.

Read more →

Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE