Comm100 Live Chat Overview

Comm100 Live Chat, an AI-powered app, offers every feature at a lower price. It is trusted by over 15,000 customers in 15 countries.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Comm100 Live Chat.

Other use cases:

  • Communication Management
  • Measuring Customer Satisfaction
  • Lead Tracking
  • Knowledge Management
  • Social Media Analytics
  • Training & Onboarding
  • Advertisement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Comm100 Live Chat.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
See all business priorities See less business priorities

Comm100 Live Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 Live Chat works with different mediums / channels such as Chat. Phone Calls. Mobile etc.

Comm100 Live Chat's features include Personalization, Dashboard, Ticketing, etc. and Comm100 Live Chat support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Comm100 Live Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction...." Peer review

Comm100 Live Chat, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Comm100 Live Chat

Top Industries

  • Information Technology and Services
  • Financial Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Comm100 Live Chat is popular in Information Technology And Services, Financial Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comm100 Live Chat Customer wins, Customer success stories, Case studies

Why is Comm100 Live Chat the best choice for Helpdesk Management?

How can Comm100 Live Chat enhance your Engagement Management process?

How can Comm100 Live Chat optimize your Collaboration Workflow?

How can Comm100 Live Chat enhance your Communication Management process?

How does Comm100 Live Chat address your Measuring Customer Satisfaction Challenges?

11 buyers and buying teams have used Cuspera to assess how well Comm100 Live Chat solved their Live Chat needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

AACSB - Education

Comm100 Chatbot helped AACSB improve global support. AACSB used the chatbot to answer questions from users around the world. The solution made support faster and more available. AACSB now gives bette...r help to students, staff, and others. The chatbot works all day, every day, to help users.

Read on →

Deakin University - Higher Education

Comm100 Live Chat helped Deakin University increase student engagement. The university used the live chat platform to connect with students in real time. This improved communication and support for s...tudents. The solution made it easier for students to get help quickly. Deakin University saw better engagement from students after using Comm100 Live Chat.

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McMaster Uni - Higher Education

Comm100 Live Chat and AI helped McMaster Uni improve IT support. The university used live chat to connect with students, faculty, and staff in real time. AI features automated many support tasks. Thi...s made support faster and more efficient. The solution helped McMaster Uni deliver better service to its campus community.

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Major US College - Education

Comm100 helped a major US college automate 49% of potential advising meetings. The college used Comm100's platform to improve student support. The solution made it easier for students to book appoint...ments. Staff saved time and could help more students. The college saw a big increase in efficiency for advising meetings.

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City of Markham - Government Administration

Comm100 Live Chat helped the City of Markham cut resolution times. The city used the platform to connect with citizens in real time. This improved their customer service. The solution made it easier ...for staff to answer questions quickly. The city saw faster response and better support for residents.

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Ultrabet - IGaming

Comm100 Live Chat helps Ultrabet support players since 2018. Ultrabet uses Comm100 to give real-time help to players. The platform lets them answer questions fast. Players get support any time they n...eed it. This improves player experience and keeps them happy.

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Comm100 Live Chat Explainer

Video Thumbnail

Frequently Asked Questions(FAQ)

for Comm100 Live Chat

What is Comm100 Live Chat?

Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue.

Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.

Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.

What is Comm100 Live Chat used for?

Comm100 Live Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Helpdesk Management, Engagement Management and Collaboration .

What are the top features of Comm100 Live Chat?

Personalization, Dashboard and Ticketing are some of the top features of Comm100 Live Chat.

Who uses Comm100 Live Chat?

Comm100 Live Chat is used by Information Technology And Services, Financial Services and Education among other industries.

What are Comm100 Live Chat alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Comm100 Live Chat.
lightning

Peers used Comm100 Live Chat for helpdesk management and engagement management

Comm100 Live Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)

Comm100 Live Chat Integrations

Comm100 Live Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.43/5 ★

Read Reviews (67)
Data Export

4.21/5 ★

Read Reviews (17)

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Amperity Customer Data Management

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Comm100 Live Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Comm100 Live Chat

Comm100 Network Corporation News

Product

Comm100 Launches Comprehensive AI Training Suite to Transform Customer Support Operations

Comm100 has launched a new AI Training Suite to enhance customer support operations. The suite includes AI Knowledge for content optimization, AI Quality Assurance for interaction consistency, and AI Onboarding for agent training. These tools automate processes like knowledge base maintenance and agent development, offering seamless integration with platforms like Confluence and ServiceNow.

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M&A

Comm100 Acquires Atando Technologies Credit Union Portfolio

Comm100 has acquired Atando Technologies' Credit Union portfolio, enhancing its position in the financial services sector. This acquisition strengthens Comm100's commitment to the Credit Union market, offering expanded services and dedicated support to clients. The move builds on Comm100's existing partnership with Atando Technologies, aiming to deliver superior omnichannel customer engagement solutions.

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Partnership

UNIwise & Comm100 Partner to Enhance Higher Ed Assessment Support

Comm100 and UNIwise have formed a two-year partnership to enhance digital assessment support in higher education. UNIwise will integrate Comm100s live chat solution into its WISEflow platform, improving student engagement and support during exams. This collaboration aims to elevate the assessment experience across European institutions, with successful implementations already at three universities.

Read more →
Product

Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement

Comm100 has launched three new AI-powered products: AI Agent, AI Copilot, and AI Insights. AI Agent delivers advanced, human-like conversational support, automating up to 80% of customer queries with contextual understanding and brand customization. AI Copilot enhances agent productivity by streamlining inquiry resolution. AI Insights provides actionable analytics to optimize customer engagement. These solutions aim to set new standards for efficiency and flexibility in omnichannel customer service.

Read more →

Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE