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Concentrix vs Scaled Commerce: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Concentrix vs. Scaled Commerce is based on a specific set of business needs and context. The comparison uses 475 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Concentrix and Scaled Commerce

Concentrix belong to a category of solutions that help Help Desk, whereas Scaled Commerce belong to a category of solutions that help Revenue Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Concentrix covers Communication Management, Engagement Management, Lifetime Value Management, Renewal Management, etc.

Scaled Commerce focuses on Communication Management with Website, White Labeling, License Management, Social Media Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Concentrix

Focus area

Software Failure Risk

  • medium

logo Scaled Commerce

Focus area

Software Failure Risk

  • medium

About

Global leader in digital customer experience

Scaled Commerce: Turnkey SaaS Subsription Platform

Financials

NA

Business Need

Total Processes
(we found evidences for)

39

17

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications


engagement management

engaging and following up


lifetime value management


renewal management


international marketing


sales document management

contract management

proposal & quote management


training & onboarding


social media management

engaging on social media


competitive intelligence


account management


customer feedback management

measuring customer satisfaction


generation of new leads



conversion management


lead qualification


content management




license management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Improve stakeholder relations

  • Improve ROI

  • Enter new markets internationally or locally

  • See 7 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Increase customer life time value

  • Grow market share

  • See 1 more

Top Channels

Channels Used

  • promotions

  • coupons

  • website

  • promotions

  • coupons

  • website

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting